It took a long long time and many many emails to get our product
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Review summary
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Extremely sus and RED FLAG to deal with. They demanded a copy of my bank statement. "To proceed with the processing of your order, we kindly ask you to provide us with a screenshot of your b... See more
Company replied
Took 6 weeks to be delivered and then was a completely different product and dosage to what I ordered. When I emailed them they wanted me to keep the wrong order with 50% refund. I had to request twic... See more
Our order was placed on the 10th Dec 2025. It is now January 8th 2026 and no sign of our order. Tracking tells me it is only half way here from the USA. Bit disappointed so far. If it arrives short... See more
2.2
Poor
164 reviews
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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Do not recommend.
$330 worth of probiotics left sitting in the sun on a hot day for 8 hours before I could get home to rescue them.
They weren’t packed in any insulating material, so are ruined.
I expect a delivery method that gets the goods to me in good condition.
I had no response to my email about this issue.
Terrible service, cannot recommend.
December 23, 2023
I placed an order in December last year…
I placed an order in December last year till now still not received my order I never going to order again from their website site6
December 21, 2023
Never again
I thought, wrongfully, that nutricity.com.au was an Australian store. But they don't appear to have an Australian address and my order is still in transit from the U.S. I've now been waiting a month for my delivery which is beyond ridiculous in this day and age.
December 1, 2023
Don’t bother
The product came from the US instead of within AUS so it took forever to arrive even though I paid extra for express. Worst customer service. They take forever to reply and when they offered a 50% refund they never processed it…
November 27, 2023
Took nearly two months from the time of…
Took nearly two months from the time of to deliver. Not sure if they are actually base in Australia
October 28, 2023
Ordered on the basis it was “available”…
Ordered on the basis it was “available” with express shipping paid only for 2 weeks later (still waiting for items to be shipped) to send an email seeking my order arrival. No response at all provided and 1 week later my item delivered. Not impressed at all with the order process and lack of customer response process. Will not be ordering from here again.
October 23, 2023
no communications
no communications, no response to emails. product arrived randomly, 3 months later
1 star for actually delivering a product eventually
October 16, 2023
We ordered and paid and then absolutely…
We ordered and paid and then absolutely nothing for weeks, no phone number to ring, just and email address, and all email were answered with an automatic reply. I was starting to wonder whether the whole thing was a scam. After I asked my bank to retrieve our payment, I finally received a proper answer and the money was returned.
October 16, 2023
Product was good,
Product was good,
Care given when was asked questions
But everything was shipped from USA when it was an Australian website
September 22, 2023
Bet this website is a SCAM
I ordered a 3 month supply tablets on the 6th of September for $163. Till now it has not been shipped. I've emailed their help desk for updates and NO RESPONSE. So I decided to cancel the order and ask for a refund by emailing their returns department and again NO RESPONSE. I seriously believe that I have been scammed with my money. I'm so frustrated that I can't get hold off anyone from the company. To top it off their phone number on the website is a dud. U call and it disconnects. Pathetic website and thieves who work there n run it.
September 18, 2023
Unprompted review
Never replied to my emails
Never replied to my emails. Also I ordered from a .com.au website and the order shipped from the US and took over two weeks to get to me in Australia.
September 2, 2023
Unprompted review
Very fast and efficient
August 22, 2023
WARNING! Scam company
WARNING! This company is a scam. Check so many bad reviews on Resellerratings. Only 2 of my 3 products arrived. No response from nutricity email or facebook page.
June 30, 2023
Popups every where preventing me to…
Popups every where preventing me to click my cart
July 22, 2023
Unprompted review
I received my order in time.
January 8, 2023
Unprompted review
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