Nutsac Reviews 3

I ordered a classic sling bag in the Sequoia (red) color about two weeks ago. After about 5 days, seeing my order was hung up in the 'not fufilled' status, I finally emailed customer support.

Surprise - the representative (Liz) told me that they ran out of stock before they could process my order. She offered to send another color or process a refund.

I responded that it was 'in stock' on the website when I ordered it (and paid for it). When they are out of stock, you can't add it to the cart.

There was no explanation of how they could possibly stock out while their site showed otherwise, and they could not provide an ETA on when the color would be back in stock.

Having an accurate inventory and fulfillment platform is just table stakes for an online vendor. If they are failing at the basics of online ordering, I wonder what other issues they have with their products and their guarantees.

I bought my first MBD around 8 years ago, and have used as my day bag for everything ever since. It has travelled the world with me, and to work daily. It is the ideal size for a daily carry with pens, phone, kindle, notebook, diary etc. After being used and loved, some holes emerged on the corners, and I could see my finger coming through.
I reached out to Nutsac, and without hesitation they offered a replacement which today arrived with me in the UK. I am so grateful to these guys for making such a great product that is hard wearing, practical and understated. Ideal for daily use. I cannot fault their product or customer care, and I will use my new Nutsac just as much. Highly recommend this company and their products which are perfect for busy chaps to use what ever the circumstances. And supporting UK customers? No problem! Thanks Nutsac so much. Will definately buy again from them when I need one of their products. Even if shipping to the UK.

Amazing bags, love the craftsmanship, love the customer service, i “like” the prices… lol.
Way to go guys