NUTS 'N' BOLTS LTD Reviews 

132
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

ordered a nuts & bolt display from these guys. Parcelforce have decided to only try and deliver in the evening when we are shut. Have spoken to nut n bolts online chat, no reply after 2 days, no numbe... See more

Rated 1 out of 5 stars

Placed an order on 13 July 2023 for some timber screws, due to the competitive pricing and good reviews. Payment has already been taken, but I've yet to receive my order, or any indication the my or... See more

Rated 5 out of 5 stars

Got exactly what I ordered in good time at a reasonable price considering how uncommon the parts

Rated 5 out of 5 stars

The Irish turf was well packaged, and arrived on time. The turf is good quality and gives off that wonderful aroma as it burns. Anyone who wants to experience that aroma from their open fire to remind... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Fastener Supplier
  4. Gift Shop
  5. Tool Store
  6. Variety Store

Written by the company

Here at NUTS 'N' BOLTS We focus on supplying high quality fasteners and fixings and In particular our very popular nut and bolt assortments. We supply a large range of fasteners and fixings to both private and business clients based throughout the UK, Northern Ireland, Republic of Ireland and Europe. Trading mostly online and operating on a cash and carry model we are able to offer shockingly Low prices for high quality fasteners, fixings, workshop supplies and other engineering and automotive components. We keep a good stock of common products in house however with great relationships with major contacts in the Fastener industry we are able to source thousands of different types of fasteners usually the next working day or within a couple of days. Working alongside a major UK based manufacturer we are able to source specialist custom manufactured fasteners on request. If you require any fasteners and fixings please get in touch with us today for a free no obligation quotation. We are able to take card payments over the phone or via paypal.


Contact info

4.0

Great

TrustScore 4 out of 5

132 reviews

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4.0

All reviews

(132)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

No Understanding Of Customer Service

It seems if everything is ok with your order, as many people have testified here, then this is a great company to order from. However, it’s when there’s an issue with your order that things go awry, certainly that was my experience. Their website doesn’t have a live inventory, so the customer has no idea if the items they are ordering are in stock - in my case, one was, one wasn’t. Rather than notify the customer of this, they prefer to leave you in the dark. I emailed after seven days, having not even received an order confirmation. This email was initially ignored, eventually receiving a reply some sixteen days later, by which point I’d spoken to them on the telephone. Almost three weeks after that email - and some six weeks since the initial order I received my item.
A lengthy process and one that I won’t be repeating.
They’ve a lot to learn with regards to customer service, which should come in to its own as soon as a problem is identified.

November 1, 2022
Unprompted review
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Rated 1 out of 5 stars

Ordered Adblue and paid for it

Ordered Adblue and paid for it. Standard delivery was 3-5 days. Waited for almost a week but no delivery. Contacted them only to be told my order has been cancelled due to low stock and have issued a full refund. Waited for another week for refund, but did not receive. So contacted them again to which they assured they would sort it out immediately. But same story again. Lies lies and lies. I am still waiting for the refund. But this time I will raise a dispute through PayPal. Such a waste of time and unpleasant experience I have had with this company. Never gonna shop with them again. 👎💩🤮

September 6, 2022
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Rated 5 out of 5 stars

Well done nutsnboltsuk.net

First time I had used nutsnboltsuk.net and was looking for shear bolts for my grass topper, urgently. Bolts arrived the next day, allowing me to proceed with my topping.

July 25, 2022
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Rated 5 out of 5 stars

SPOT ON

Hi
iHAVE USED NUTS AND BOLTS A COUPLE OF TIMES
SERVICE HAS BEEN SPOT ON
ARRIVED WHEN THEY SAID IT WOULD
I FOUND THERE PRICES VERY GOOD
COULD NOT BE HAPPIER
MR D A NAISH

June 2, 2022
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Rated 5 out of 5 stars

Nuts, bolts and washers

Twice now I have ordered various nuts and bolts on the easy to navigate online service. Confirmation sent by email followed quickly by despatch info. Delivered the next day - what great service. A supplier to be highly recommended. Thank you.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, good product but I have used before, so I knew what I would be getting. Delivery driver, efficient

March 20, 2022
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Reply from NUTS 'N' BOLTS LTD

Thanks for your loyal custom and review. All the best

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Rated 5 out of 5 stars

All good

All good, Royal mail let me down though and took longer to arrive than I would have liked.

October 30, 2021
NUTS 'N' BOLTS LTD logo

Reply from NUTS 'N' BOLTS LTD

Hi Nala,

Thank you for your feedback.

Glad to hear you're happy with your order.

We are sorry to hear Royal Mail let us down, our dispatch team works seven days a week dispatching the majority of orders within a few hours while we do our best to partner with the leading courier companies in each area we deliver to it is unfortunate that sometimes we can be let down by our couriers.

We have recently added a range of new additional postage options such as Express 48 and Express 24 with Parcelforce in the UK which have guaranteed delivery times vs our standard 3–5-day service. They are now available on our website for a small additional charge if you require an item urgently.

We thank you for your understanding and look forward to welcoming you back again in the future. :)

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