Order NUA21369 I order a brah that is to small. I asked for the return information. Instead they told me I would receive a new package whit the right size brah. After 1 month and several emails ask... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not buy from this company! As per below review - I also purchased what should have been the BB tarte tinted moisturiser and received a totally different make with a farty small brush! Total scam, h... See more
Company replied
The customer service team has been amazing in sorting out any issues and very quick to respond. Very happy with their service
I received my 2 bras but they don't fit so I've been emailing them to obtain a refund but their emails bounce back with an automated reply saying they've replied and they haven't. I would like my £30... See more
Company replied
2.1
Poor
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where the f×ck are you contact details
Where the f×ck are you contact details. Where is the 24/7 service? I want to return my product what i received today.
October 14, 2025
Unprompted review
Reply from Nutwinee
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@nutwinee.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Poor
Shocking! Ordered trousers last week still no dispatch date, contacted customer service numerous times just to get an automated reply which didn’t answer my query. Finally got someone and all they said was I just have to wait for a dispatch email and they don’t know when that will be! I’d never use again and definitely do not recommend!!
September 11, 2025
Unprompted review
Reply from Nutwinee
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@nutwinee.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Excellent customer service
Excellent customer service, would thoroughly recommend. Any issues are virtually instantly resolved.
September 8, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.