Product arrived timely and honestly it was sooner then expected Let’s talk about the actual product though… I was skeptical and had low expectations. Oh my goodness did this do everything and more... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I do not get pedicures at salons because sometimes I honestly see them dragging out a cheese grater. I am diabetic and afraid to mess too much with my feet but of course I need a pedicure. The Nueve... See more
Company replied
I absolute love the Silk Pro 3! The Hydracare balm is perfect to put on after filing, and not at all too oily! I typically do my routine at night and see results in the morning. My dry feet have alway... See more
Company replied
I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.5
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Soft and smooth
I received my order today and had to try it straight away. I’m sold and totally impressed with the Nuvé silk 3 pro. It is a game changer. My feet have never felt so soft and looked so smooth. I definitely recommend this product. No more gritty pumice stones!
January 14, 2026
Unprompted review
Reply from Nuvé
Hey Maite,
Thank you so much for sharing your feedback. I’m really glad to hear you tried the Nuvé Silk Pro straight away and were impressed with the results. 💖 ✨
It’s great to know your feet are feeling soft and smooth already, and we truly appreciate your recommendation. If you ever need anything at all, feel free to reach out.
Best regards,
Emily
Best product for your feet 👣
Best thing for your feet 👣
Absolutely amazing!!
January 14, 2026
Unprompted review
Reply from Nuvé
Hey Shelly,
Thank you so much for the lovely feedback. I’m really glad to hear you’re enjoying the Nuvé Silk Pro and that it’s been such a great addition to your routine. 💖 ✨
We truly appreciate you taking the time to share this 😊
Best regards,
Emily
Bought this for my girlfriend as a…
Bought this for my girlfriend as a Christmas present and she absolutely loves it.
I witnessed how it transformed her feet. I absolutely recommend.
January 7, 2026
Unprompted review
Reply from Nuvé
Hey Nasa,
Thank you so much for taking the time to share your feedback 💖. We’re really glad to hear the gift was well received and that it made such a noticeable difference.
We truly appreciate your recommendation and support. If you ever have any questions or need assistance in the future, please feel free to reach out.
Best regards,
Emily
I love this product
I love this product. It really works on the bottom of your feet. It does not hurt and the results are amazing.
January 13, 2026
Unprompted review
Reply from Nuvé
Hey Justine,
Thank you so much for sharing your feedback. We’re really happy to hear that you’re enjoying the results and that the experience has been comfortable for you.
We truly appreciate your support. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
Emily
Buy With Confidence....
Buy With Confidence....
While the Silk 3 Pro itself is absolutely amazing, the customer service behind the brand is fantastic!
I had some shipping concerns when I purchased this product as a Christmas gift for my wife. I was able to work out those concerns immediately with Emily and ensure a delivery date that would make it under the tree on time!
What I appreciated the most, was that it was Emily who checked in on me... as opposed to me having to chase the company.
So great to connect with a compassionate person and not a chat bot! Keep it up Nuve!
And thanks again, Emily.
January 12, 2026
Unprompted review
Reply from Nuvé
Hey Dwayne,
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your trust and are really glad everything worked out in time for Christmas.
It means a lot to hear that the support you received made the experience smooth and reassuring, especially when it mattered most. We always aim to be proactive and genuinely helpful, so your kind words really resonate with our team.
Thank you again for your support and for choosing Nuve. If you ever need anything in the future, please do not hesitate to reach out.
Best regards,
Emily
This product is amazing
This product is amazing. My son has kidney failure and is on diuretics. As a result, his feet were horrible and painful. I tried lots of things to remove the dead skin with minimal results. Until we bought this product. After a two goes, his feet are back to being soft and without deep, painful cracks. Simply amazing.
January 12, 2026
Unprompted review
Reply from Nuvé
Hey Melanie,
Thank you so much for sharing this with us. We are truly grateful you took the time to explain your experience, and we are so glad to hear that the Nuve was able to bring your son comfort and relief.
Knowing that it helped improve something that was causing him pain means a great deal to our team. Thank you for trusting our product and for your kind words.💖
If you ever need anything at all or have questions in the future, please do not hesitate to reach out.
Best regards,
Emily
It is peeling the inner palms of my…
It is peeling the inner palms of my hands I use it morning and night. What should I do?
January 8, 2026
Unprompted review
Reply from Nuvé
Hey Sheila,
Thank you for bringing this to our attention. That definitely should not be happening, and I’m really sorry to hear about your experience.
I would like to help sort this out for you as soon as possible. Could you please provide the email address used for your order so I can look into this and arrange a replacement for you?
Thank you for letting us know, and we’ll make sure this is resolved quickly.
Best regards,
Emily
Silky Feet
Fantastic product....I have the smoothest feet at the fine age of 60 years old..I would 100% recommend.
January 10, 2026
Unprompted review
Reply from Nuvé
Hey Paula,
Thank you so much for sharing your feedback.💖 We are thrilled to hear you are enjoying the results and that the product has made such a positive difference for you.✨
We truly appreciate your recommendation and support. If you ever have any questions or need assistance, please do not hesitate to reach out.
Best regards,
Emily
Excellent product and communication.
January 9, 2026
Unprompted review
Reply from Nuvé
Hey Abby,
Thank you so much for your kind words. We are really glad to hear you had a great experience with both the product and our team! 💖
Your support truly means a lot to us.
Best regards,
Emily
BLOWN AWAY!!!!
BLOWN AWAY by the Nuvé Silk Pro 3 callus remover! This little gadget is INCREDIBLE. I had no idea a product this life-changing existed; worth every penny. For years I’ve dealt with painful, embarrassing, dry, cracked feet after thousands of miles of hiking, and within (literally) only 2 minutes, my feet were buttery soft and silky smooth, and I still cannot even believe it. I’m able to experience healthy, smooth skin for the first time in YEARS. I only wish I’d found this years ago!!! Thank you, Nuvé, for creating a product that is truly changing lives, offering such a fair price over the holidays (half off), and running your business with such contagious joy and EXCELLENCE!
December 29, 2025
Unprompted review
Reply from Nuvé
Hi Stacy,
Wow, thank you so much for this incredible feedback. Reading your message truly made our day. 💖
We are so happy to hear how much of a difference the Nuvé Silk 3 Pro has made for you, especially after years of dealing with discomfort. Knowing that you are finally able to enjoy healthy, smooth skin again is exactly why we do what we do.
Thank you as well for your kind words about our team and holiday pricing. We are truly grateful for your support and for taking the time to share your experience.
Best regards,
Emily
Moved by their exceptional customer service
I had a minor issue with my product and reached out to customer service. I was so touched by the kindness and prompt solution they offered. In my experience this is not common these days, especially with DTC brands. Between the product effectiveness (I have the smoothest feet now!) and the extra mile of customer service, I enthusiastically recommended this product to friends.
December 22, 2025
Unprompted review
Reply from Nuvé
Hi Stacy,
Wow, thank you so much for this incredible feedback. Reading your message truly made our day. 💖
We are so happy to hear how much of a difference the Nuvé Silk 3 Pro has made for you, especially after years of dealing with discomfort. Knowing that you are finally able to enjoy healthy, smooth skin again is exactly why we do what we do.
Thank you as well for your kind words about our team and holiday pricing. We are truly grateful for your support and for taking the time to share your experience.
Best regards,
Emily
Order didn't arrive in time, refund not given.
Order didn't arrive in time for Christmas despite having been placed with plenty of time even for an international shipment.
Customer service have been particularly useless, ignoring my request to return the order and instead just offering a 'good will' gesture of a refund on the shipping cost. I declined this and have not heard back, it's been three days since the last communication.
Likely to be taking this company to MCOL to claim back the cost of the item, especially as they do not comply with fulfilling customers' statutory rights within the UK.
Suggest others avoid this company and look elsewhere for similar products.
January 8, 2026
Unprompted review
Reply from Nuvé
UPDATE:
Hi Andy,
Thank you for providing your email address. I appreciate you taking the time to share this.
Again, I am very sorry for the frustration this situation has caused, especially with the timing around the holidays. We will be reaching out to you directly by email shortly so we can properly review your order and work with you to resolve this as quickly as possible.
Thank you for your patience, and I look forward to getting this sorted for you.
Best regards,
Emily
Hi Andy,
Thank you for providing your email address. I appreciate you taking the time to share this feedback.
I am very sorry for the frustration this situation has caused, especially with the timing around the holidays. We will be reaching out to you directly by email shortly so we can properly review your order and work with you to resolve this as quickly as possible.
Thank you for your patience, and I look forward to getting this sorted for you.
Best regards,
Emily
**
Hey Andy,
I am really sorry to hear about this experience and understand how frustrating the delay and lack of follow-up must have been, especially during the busy holiday period.
I would like to personally look into this for you and help get it resolved properly. Could you please share your order number and the email address used to place the order?
If you do wish to return the item, we can provide the return address. We also offer a 100 day money back guarantee, and our intention is always to make things right for our customers, not to avoid our responsibilities.
Once I have your details, I will review everything and get back to you directly.
Best regards,
Emily
Purchased as a Christmas gift on Dec 2
Purchased as a Christmas gift on Dec 2, item wasn't attempted to deliver until Dec 28th. It wasn't delivered, nor was a second delivery attempt made. Wrote an email, got an AI Chatbot response denying me a refund (I didn't get the product). It's now Jan 8th. Filing credit card dispute.
Don't use AI chatbots to handle customers with auto denials.
January 7, 2026
Unprompted review
Reply from Nuvé
Hi,
I am really sorry to hear about this experience and completely understand your frustration.
We would very much like the chance to look into this properly and help resolve it. Could you please provide your order number and the email address used to place the order? Once we have that, I will personally review the details and assist you directly.
We are here to help and want to make this right.
Best regards,
Emily,
Nuve Silk 3 Pro
Nuve Silk 3 Pro
Ordered 10 December.
Arrived at Yanwen, China shipping 17 December>
Sitting in customs inspection 22 December.
Jan 7th, still sitting in customs.
Spoke with representative, said they can't cancel as it's enroute.
Return address for shipping that I have to pay is England. That is the scam. They don't think you will be willing to pay the shipping and just let the incident go.
January 7, 2026
Unprompted review
Reply from Nuvé
Hi Mike,
I am really sorry for the delay and for how frustrating this experience has been.
US Customs has recently implemented stricter processing, which has caused many shipments to sit longer than usual with limited tracking updates. This part of the process is unfortunately outside of our direct control, but we do actively monitor affected orders and assist customers when issues arise.
In your case, we did step in and refunded your payment in full. There was no requirement to return anything, and if the order does arrive, you are welcome to keep it.
We are always here to help and encourage anyone experiencing a similar delay to contact us directly so we can assist and make things right. Our goal is never to leave a customer stuck or out of pocket.
Thank you for sharing your experience, and again, I am sorry for the inconvenience.
Sincerely,
Emily
Wow!!
Wow!!! I just returned from a cruise to find my purchase waiting and I'm amazed at the difference it's made to my awfully calloused feet. Mind blowing!
January 8, 2026
Unprompted review
Reply from Nuvé
Hey Rebecca,
Thank you so much for taking the time to share your experience. We are delighted to hear that your Nuve made such a noticeable difference and that you were happy with the results right away.
We truly appreciate your support and are so glad the product has been a great addition to your routine. If you ever need anything or have any questions, please do not hesitate to reach out.
Best regards,
Emily
Best thing ever!!!
This works great!! Myfeet have never been so smooth. When I go for a pedicure, the ladies are so impressed with how smooth my feet already are!
December 16, 2025
Unprompted review
Reply from Nuvé
Hi Sandra,
Thank you so much for sharing your experience. It makes us incredibly happy to hear how well the Nuvé Silk 3 Pro has been working for you and that you are seeing such great results.
If you ever need anything at all or have any questions, please do not hesitate to reach out. We are always here to help.
Best regards,
Emily
Worst company to deal with
Worst company to deal with. Do not buy. I purchased the foot scrub, 2 refill packs and 1 carry bag. I got sent 2 carry bags and 1 refill. Firstly, if you’re packing these products, surely you will look twice if you’re packing one machine and 2 bags. Who would want 2 bags!? Little common sense. Secondly, dealing with customer services is impossible. I emailed the help team who couldn’t help. Their response was, “as the items have already been delivered, we need a some more help with this. Someone in the team will contact you shortly to manage everything.” Thirdly, they don’t understand what “shortly” means. After 2 days and no contact, I emailed again to ask when someone will be in touch. I literally got the same answer - “we need more help and someone will contact you shortly.” 4 days with no contact so I emailed again… now I’m not getting a response at all. I can consider my money gone! Absolute rubbish. Worst company. I should have done more research like I normally do. Your product is going in the bin as I don’t even want to try it now.
January 8, 2026
Unprompted review
Reply from Nuvé
Hi Claire,
I am really sorry to hear about your experience and understand why you are upset.
This was an honest packing mistake, which can unfortunately happen during periods of very high order volume. That said, it should not have happened, and we have already flagged this with our warehouse team to prevent it from happening again.
Regarding the lack of follow up, your emails were received by Genie, our AI support agent, but they were unfortunately routed to pending tickets and did not reach our team as quickly as they should have. That is on us, and I sincerely apologize for the delay and confusion this caused.
I have since emailed you directly to confirm that we will be sending the missing refill to complete your order. Please rest assured that your money is not gone, and you will receive exactly what you paid for.
If you could please reply to my email, we will get this resolved for you right away. We truly want to make this right.
Sincerely,
Emily
I never received my order and when I…
UPDATE: Custom service replied and helped me with my situation. Thanks for the attention after the initial review. Product received.
I never received my order and when I reached out to them, no one responded.
January 6, 2026
Unprompted review
Reply from Nuvé
Hi Molly,
I am really sorry to hear this and completely understand how frustrating the wait has been.
We did reach out to you by email regarding your order. Your package is currently held in US customs, which has been experiencing stricter checks and slower processing than usual, causing delays and limited tracking updates.
To make sure you are not left waiting any longer, we offered to send a replacement order right away and include a complimentary Nuvé Hydracare Balm as a thank you for your patience. If the original parcel does arrive, you are welcome to keep both.
Please check your inbox, including spam or junk folders, and reply to our email so we can move forward and get this resolved for you as quickly as possible.
Sincerely,
Emily
My Nuve wasn’t charging when I first…
My Nuve wasn’t charging when I first received it. Emily of customer service handled my complaint efficiently and professionally. In addition followed up to ensure my replacement was perfect and I was happy with the product. Excellent product and customer service.
January 5, 2026
Unprompted review
Reply from Nuvé
Hey Darlene,
Thank you so much for taking the time to share your experience. We truly appreciate your patience while we resolved the charging issue with your Nuve.
I’m glad to hear that the replacement arrived in perfect condition and that you are happy with the product. Ensuring everything is working exactly as it should and following through for our customers is very important to us.
Thank you again for your kind words and support. If you ever need assistance in the future, please do not hesitate to reach out.
Best regards,
Emily
Great Product
I want to let you know how happy I am with your product-the Nuve Silk Pro 3. I have used it a few times this far and it does a fabulous job of taking off the calloused skin on my feet.
I have used a manual pumice stone or pumice file to try to remove the callouses. It takes so much work with little results. The Nuve Silk Pro 3 takes such little work with amazing results.
Thank you so much for your product.
January 5, 2026
Unprompted review
Reply from Nuvé
Hey Susan,
Thank you so much for taking the time to share your experience. We are thrilled to hear how happy you are with the Nuve Silk Pro 3.
It is great to know that you are already seeing such amazing results and that it has made removing calloused skin so much easier compared to manual pumice stones or files. Hearing that it delivers great results with minimal effort is exactly what we hope for our customers.
Thank you again for your kind words and support. If you ever have any questions or need assistance, please do not hesitate to reach out.
Best regards,
Emily
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