Nuvé Reviews 426

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness, noting its ability to make feet smooth and soft, even for those with significant calluses or hyperkeratosis. Many people find the product easy to use, gentle, and a superior alternative to other foot care methods, often exceeding their initial expectations. The quality of the product is frequently highlighted, with consumers appreciating its design and performance. However, some customers experienced issues with delivery and order fulfillment. A number of people reported delayed shipments, particularly around peak seasons, with some orders taking longer than expected to arrive or even getting lost. There were also instances where tracking information was unclear or delivery attempts were unsuccessful, leading to frustration for a minority of customers.

What people talk about most

Product

Consumers find product to be positive. Many reviewers praise its effectiveness in removing dry, calloused... See more

Quality

People report positive experiences with quality, finding products like the Nueve grinder to be effective and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the product's ease of use and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise timely and... See more

Order

Users describe ambiguous interactions with order. Many customers praise the clear and simple ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Product arrived timely and honestly it was sooner then expected Let’s talk about the actual product though… I was skeptical and had low expectations. Oh my goodness did this do everything and more... See more

Company replied

Rated 5 out of 5 stars

I do not get pedicures at salons because sometimes I honestly see them dragging out a cheese grater. I am diabetic and afraid to mess too much with my feet but of course I need a pedicure. The Nueve... See more

Company replied

Rated 5 out of 5 stars

I absolute love the Silk Pro 3! The Hydracare balm is perfect to put on after filing, and not at all too oily! I typically do my routine at night and see results in the morning. My dry feet have alway... See more

Company replied

Rated 5 out of 5 stars

I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more

Company replied


Company details

  1. Foot Care
  2. Beauty Supply Store
  3. Cosmetics Store

Written by the company

Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.

100-Day Money Back Guarantee

Completely risk-free. No returns. No hassle.

We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Charger issue

I believe this is a professional company. I like the fact the silk pro works well- I love it - but I've only had a few uses due to the silk pro not charging or working after charging. The Red light came on when plugged in, but the next morning it did not switch on. I have contacted them but I'm concerned now my money is wasted. Nuve have responded very quickly but need to pass on to another team. It's nice to feel heard and get a response. But disappointed.

December 15, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hi Ms Evans,

Thank you so much for sharing your experience, and I am really sorry for the frustration this has caused. I am glad to hear you love the Silk Pro itself, but I completely understand how disappointing it is to run into a charging issue after only a few uses.

Please rest assured, we will absolutely make this right for you. Our team is already looking into this, and once we have the necessary details, we will ensure a proper resolution.

If you are able to, please reply with your order number or the email address used to place the order so we can assist you as quickly as possible.

Thank you for your patience and for acknowledging our response so far. We truly appreciate it.

Kind regards,
Emily

Rated 1 out of 5 stars

Orders on the 5th December

Orders on the 5th December
Still not received for my wife for Christmas absolutely terrible service, many emails no response ! I bought this is good faith and trusted you but this is really not good taking money of people and not sending till 12 days later !! You should not take money of people of you cannot fulfil there orders !

December 20, 2025
Unprompted review
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Reply from Nuvé

Hi Victoria,

I’m really sorry to read this and understand how upsetting this is, especially as it was a gift for your wife. This is not the experience we want for our customers, and I truly apologise for the frustration and lack of clarity so far.

So I can look into this immediately and help resolve it for you, could you please share your order number or the email address used to place the order?

As soon as I have that, I’ll check the status and get back to you as quickly as possible.

Sincerely,
Emily

Rated 1 out of 5 stars

Ordered on 13th December for Christmas

Ordered on 13th December for Christmas. Despatched on the 19th December to unfortunately Yodel.....
Delivery now expected 25th to 29th December...6 days to process an order and possibly 10 to deliver it...(if it comes at all with Yodel) Poor

December 20, 2025
Unprompted review
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Reply from Nuvé

Hi Rob,

I’m really sorry for the frustration this has caused, especially with your order being intended for Christmas. We understand how disappointing it is to see delivery dates slip, particularly at this time of year.

So I can look into this properly for you and check what options we have to help, could you please share your order number or the email address used at checkout?

As soon as I have that, I’ll review your order and get back to you with an update.

Thank you for your patience,
Emily

Rated 5 out of 5 stars

Can't wait to use again.

If you want a professional pedicure at home invest in this neat gadget that works brilliantly on dead skin around the heels and soles of the feet. Such a great device that comes with a fine and course roller. I also bought a Hydracare Deep Hydration Stick which is super moisturising with a devine fragrance. Sheer luxury.

December 19, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hey Jenna,

Thank you so much for such a lovely review. We’re thrilled to hear you’re enjoying your Silk 3 Pro and that it’s giving you that at-home pedicure feel, that’s exactly what we designed it for.

It’s also great to hear you’re loving the Hydracare Deep Hydration Stick. The fine and coarse rollers paired with that extra moisture really do make all the difference, so we’re glad it feels like a little bit of luxury for you.💖 ✨

If you ever need anything at all, please don’t hesitate to reach out. We really appreciate you taking the time to share your experience.

Best regards,
Emily

Rated 1 out of 5 stars

Horrendous experience …

I ordered a silk pro 3 in good fatih from this company as a xmas gift for my wife..the item was shown in stock and available ..2 weeks later i am still waiting for my order to arrive !..be prepared for a bombardment of AI generated e mails excusing their horrendous customer service and offering you various discounts to further profit them ..i would strongly avoid if you need this item for a specific date

December 1, 2025
Unprompted review
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Reply from Nuvé

UPDATE @Stuart

Hi Stuart,

I wanted to follow up and let you know that the Nuvé Silk 3 Pro you ordered for your wife was delivered on December 22. As promised, your payment has also been refunded in full.

I truly hope she liked it and that it’s been useful despite the delay. If there is anything else that needs our attention or anything further we can assist with, please don’t hesitate to let us know. We’re here to help.

Warmest regards,
Emily

Hey Stuart,

I’m really sorry for the experience you’ve had, especially as this was meant to be a Christmas gift. I completely understand your frustration.

Due to unexpected delays with our UK and US stock clearing customs during the holiday rush, some orders were shipped directly from our manufacturer to reduce overall delays. We should have communicated this more clearly, and that’s on us.

We’re not here to profit from a poor experience. I’ve processed a full refund, and if your order does arrive, you’re welcome to keep it.

Your feedback is taken seriously, and we’re genuinely sorry this fell short of your expectations.

Sincerely,
Emily

Rated 1 out of 5 stars

Ordered a Christmas gift for my wife

Ordered a Christmas gift for my wife, poor customer service just found out it’s not arriving for Christmas Day, no indication of that when I ordered it, after chasing the order I received an email saying it’s not going to arrive, I’ll have to find a replacement from someone else hopefully, gutted and very disappointed.

December 18, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hi Carl,

I completely understand how disappointing that is, especially when it was meant to be a gift for your wife.

Your order was placed on December 14 and shipped on December 17. With the holiday rush, deliveries unfortunately became unpredictable, and while we always do our best, we’re unable to control courier delays at this time of year. As soon as it became clear it would not arrive in time, we processed a full refund for you.

If the order does arrive, we truly hope your wife finds it helpful and enjoys using it. Thank you for your patience, and I’m sorry again for the frustration this caused.

Kind regards,
Emily

Rated 1 out of 5 stars

Disappointed delivery

Ordered on the 8th Dec which should have been plenty of time for christmas, I emailed on the 13th for a update as it still just said confirmed, they replied saying its 7 business days until dispatch due to high demand, that's fine I understand its a busy time but it said 3-7 days delivery when ordering, i assumed once dispatched it would only take a few days to arrive, order dispatched and the tracking shows its coming from China! Now the 18th and its still not even in the country and estimated between 23rd and 27th so not hopeful it will come in time for christmas, very disappointed as it was a gift and im now going to have to buy something else. It still says on there website 3-7 days delivery why still accept orders when there's so many people still waiting? Also disappointed to see it coming from China im now thinking I could have ordered the same product from amazon for half the price and next day delivery..
Order number is #180031

December 8, 2025
Unprompted review
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Reply from Nuvé

UPDATE: @ELOISE

Hi Eloise,

As promised, your payment has been refunded in full. Our shipping team has also confirmed that your order has now arrived.

I hope you’ve had a chance to try the product and that it’s been useful despite the delay. If there is anything at all that still needs our attention, or if you have any questions, please don’t hesitate to reach out. We’re always here to help.

Warmest regards ,
Emily

*****

Hi Eloise,

I’m really sorry for the frustration this has caused, especially with this being a Christmas gift. I completely understand why you’d feel disappointed given the timing and the expectations set when you ordered.

During this peak holiday period, our UK and US inventory was unexpectedly delayed in customs. To reduce overall wait times, we made the decision to ship some orders directly from our manufacturer in China. I know that doesn’t change the experience you’ve had, and it’s not an excuse. We should have communicated this more clearly, and that’s on us.

I’d like to work with you to resolve this properly. I’ll be emailing you directly, but to avoid any further inconvenience, I will be processing a full refund for your order. Since it has already shipped, if it does arrive, please feel free to keep it. I genuinely hope you find it useful despite the delay.

Thank you for taking the time to share your feedback. It’s being taken seriously and helps us do better.

Sincerely,

Emily
Hi Eloise,

I’m really sorry to hear about your experience and I completely understand why you’re disappointed, especially as this was meant to be a Christmas gift.

We’d like to look into your order properly and see what we can do to help. Could you please reply with your order number and the email address used at checkout so we can review the tracking and options for you?

Thank you for bringing this to our attention, and I appreciate you giving us the chance to follow up.

Kind regards,
Emily

Rated 1 out of 5 stars

Will it ever arrive?

Product may be great if it ever arrives. Order placed nearly three weeks ahead of Christmas and tracking now saying delivery likely 27th December so missing Christmas.

Why do a Black Friday sale so close to Christmas if you can’t handle demand and/or logistics?

I see from your email response you’re non-UK based, hence the delays at customs. These delivery delays should be explained at point of purchase.

December 18, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hi John,

I’m really sorry for the frustration and disappointment this has caused, especially so close to Christmas. I completely understand why you’re upset.

We are UK based, but due to an unexpected surge in Black Friday orders and delays with our UK and US restocks, some orders had to ship directly from our manufacturer. Customs delays are unfortunately outside of our control, but I agree this should have been clearer at checkout.

To make this right, I’ve processed a full refund for your order. If the parcel does still arrive, please feel free to keep it with our compliments.

Thank you for your patience and for being honest with us. If you need anything else, I’m here to help.

Kind regards,

Emily

Rated 1 out of 5 stars

Missing order— disappointed

I ordered mine on December 3rd. I’ve no email saying it’s been sent. I’ve contacted them by email twice and received a generic.. automated reply. I have no confidence it’s gonna arrive before Christmas and would like to cancel my order and have a refund.
My order number is #174636

December 3, 2025
Unprompted review
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Reply from Nuvé

Hey Terence,

I am truly sorry for how disappointing and frustrating this experience has been. Waiting for an order with little visible progress, especially when it may be a Christmas gift, is incredibly stressful, and I completely understand why this left you feeling upset and uncertain.

We did reply to your email with your tracking information and can confirm your order was shipped, but it was unfortunately delayed in customs during a very busy time of year. That said, we understand this does not take away from the frustration you experienced.

To make this right, we have issued a full refund to you. You should see this returned to your account within 3–5 business days, and when your order arrives, please feel free to keep it with our compliments.

Thank you for sharing your feedback. We genuinely appreciate it and are very sorry that we let you down on this occasion.

Sincerely,
Emily

Rated 1 out of 5 stars

I made an order on the 5th and still…

I made an order on the 5th and still have't heard from them - not even a confirmation email- the money was taken on the 5th.

Where is my parcel please ?

December 5, 2025
Unprompted review
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Reply from Nuvé

Hi Malek,

I’m really sorry for the worry this has caused, especially after seeing the charge go through and not receiving a confirmation. I completely understand how frustrating that feels, and I promise we’ll help get this sorted for you.

Could you please send us the email address used at checkout and your order number if you have it? As soon as I have those details, I’ll look into this right away and make sure you get a clear update on your order.

Thank you so much for your patience, we’re here to help and won’t leave this unresolved.

Sincerely,
Petra

Rated 5 out of 5 stars

I have had painful cracked heels for…

I have had painful cracked heels for years, and though they can be dealt with by a podiatrist, having the time to go to one is hard to find, and then there is the embarrassment of the state of my heels.
Nothing else seemed to do much for me.
But this gadget does the trick. Hard, scaly feet became baby soft in minutes - and it was strangely gratifying.

December 16, 2025
Unprompted review
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Reply from Nuvé

Hey Richard,

Thank you so much for taking the time to share this. We truly appreciate your honesty, and it means a lot to hear how much of a difference the Silk 3 Pro has made for you.

Painful, cracked heels can be so frustrating, and we know how difficult it can be to find the time or confidence to seek ongoing treatment. Hearing that your hard, scaly skin became soft in minutes and that you found the process satisfying is exactly the outcome we hope for.

Your feedback genuinely made our day. If there is ever anything you need or anything we can help with, please do not hesitate to reach out.

Best regards,
Emily

Rated 1 out of 5 stars

Absolute Nightmare

Absolute Nightmare dealing with this organisation.

I ordered a ladies hygiene / grooming product on 05 Dec 2025 - 19 days to get it to me ahead of Xmas + of course they banked my card money immediately

11 days on? No sign of the goods - Rather, all i've got are 'say nothing emails' in 'right on WOKE speak' like they 'Thank me for 'Reaching Out' to them? What a load of Crud + an amorphous / generic email message that 'Yodel' (God help us) have my parcel/s 'In transit' & they 'may just deliver it' by the 27th of December 2 Days AFTER Xmas - What a complete S*** Show

I've already resigned myself to the fact I have been 'conned' by 'Nuve' & the other reviews (apart from the 4 or 5 Star 'Bot' Reviews as dodgy companies ALWAYS hire to con people further that they are a 'Great organisation to deal with') - So i'll be contacting my card provider for a refund.

Avoid this lot like the plague as I have never in my life known 'anything' like them.

Dreadful

December 16, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hi Mike,

Thank you for taking the time to share your feedback. I’m genuinely sorry for how upsetting and stressful this has been, especially since your order was placed on December 5 with the hope it would arrive in time for the holidays. I completely understand why this left you feeling frustrated and disappointed.

Your order was processed and shipped, but it was unfortunately delayed while clearing customs. This time of year puts a lot of pressure on customs and courier networks, and while that explains the delay, I know it doesn’t make the experience any less frustrating.

To make this right, I’ve gone ahead and issued you a full refund. You should see it returned to your original payment method within 3 to 5 business days. When your order arrives, please feel free to keep it with our compliments.

I’m truly sorry that we fell short here. Your feedback is important to us, and we are actively reviewing how we communicate and handle shipping to avoid this happening again. If you have any questions or would like confirmation of the refund, please don’t hesitate to reach out.

Sincerely,
Emily

Rated 5 out of 5 stars

So much better than other's I've used

Used it for the first time last night it's so much better than my pumice stone and other item's I used only negative directions not very clear almost cut myself because it goes in a specific direction

December 14, 2025
Unprompted review
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Reply from Nuvé

Hey Lynda,

Thank you so much for taking the time to leave a review. We’re really happy to hear the Silk 3 Pro worked so well for you.

We truly appreciate you pointing out the feedback about the directions. Your safety is very important to us, and we’re sorry to hear it wasn’t as clear as it should have been. We’ll be sure to pass this along so we can continue improving the instructions for future customers.

If you ever have questions about proper use or need help with anything at all, please don’t hesitate to reach out. We’re always happy to help.

Best regards,
Emily

Rated 5 out of 5 stars

Truly a game changer! I love it!

Absolute game changer! I love the Silk 3 Pro, after using it for less than 5 minutes I am blown away by it! My feet are smooth, soft and sandal ready, goodbye hard calluses! It is simple and easy to use and I can save my money now, especially when pedicures can cost anywhere from $70 upwards. I have hit the jackpot because I have bought a product that actually does what is says, and more! If you want smooth, beautiful feet, then run, don't walk, and do yourself a favour and get this brilliant product!

December 12, 2025
Unprompted review
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Reply from Nuvé

Hey Rhondda,

Thank you so much for this amazing review 💖 ✨

We truly appreciate you taking the time to share your experience, and it means a lot to hear how happy you are with the Silk 3 Pro. Knowing it delivered real results so quickly and helped you save on pedicures is exactly why we do what we do.

Your kind words really made our day. If there is ever anything that needs our attention or anything we can help with, please do not hesitate to let us know.

Best regards,

Emily

Rated 1 out of 5 stars

I placed my order on 1st December 2025

I placed my order on 1st December 2025. Today is 14th December 2025 and I still have not received my order. I wrote to customer services about a week ago with a query about the status of my order, and what a surprise... no reply. Never again.

December 1, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Update:

Hi Olga,

I just wanted to share a quick update with you. We’ve now received confirmation from the courier that your parcel has been delivered. I’ve also sent you an email with the proof of delivery so you can take a look.

I know how frustrating this wait has been, and I’m really sorry for the stress it caused. Please let me know if you’ve received the parcel or if anything doesn’t look right. I’m here and more than happy to help.

Thank you again for your patience, and I hope you’re now able to enjoy your order.

Best regards,
Emily

Hi Olga,

I am truly sorry for the frustration and disappointment this has caused, and I completely understand how upsetting it is to feel left without updates.

I want to clarify that my colleague Genie and I did respond to your emails earlier with an update confirming that your order had shipped and had already arrived in the UK. I am very sorry if you did not receive that message or if it did not reach your inbox as expected. To make sure you have everything clearly, I have just sent you a new email with the full tracking details.

I also want to sincerely apologize for the delays. Shipping and delivery can unfortunately be slower than usual at this time of year due to holiday volumes, but that does not lessen how frustrating the wait feels.

If you need any further assistance or have questions about your delivery, please do not hesitate to reach out. We truly appreciate you giving us a try, and I am very sorry for the experience you had.

Sincerely,

Emily

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, 10 days and have not received my order. No communication when i reached out. Keep the product and credit my account.

December 12, 2025
Unprompted review
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Reply from Nuvé

Hey Mark,

Thank you for sharing your feedback, and I am truly sorry for the frustration this experience caused.

I can see that you emailed us on December 12 and our AI assistant, Genie, did respond. Unfortunately, that message was inadvertently snoozed, which led to the delay in a human follow up. I sincerely apologize for the long wait and the lack of communication.

Your order was queued for dispatch on December 15, but I completely understand how disappointing this is, especially if it was intended as a holiday gift. As you requested, your payment has now been refunded in full, and you should have already received the refund confirmation.

We will still be shipping your order, and I hope that even if it arrives later than expected, you will still be able to enjoy and use it.

Again, our sincere apologies for the experience, and thank you for giving Nuvé a try. If there is anything else we can assist you with, please let us know.

Sincerely,
Emily

Rated 1 out of 5 stars

Timeline and clear examples of deception:

Timeline:
12/3/2025: Order for device confirmed. #175222

12/3/2025: Upsell email received to include replacement pack with discount incentive. #175269

12/3/2025: Now both orders are confirmed.

12/7/2025: Receive email from Julia (founder) about order "should" ship in three days and included a 60% discount for future orders as an "apology". Also claimed "transparency".

12/10/2025: I email support questioning what order shipment status is due to the status remaining unchanged and making clear that shady and deceptive "upsell" practices aren't appreciated.

12/11/2025: Emily replies that it's "supposed" to ship on December 15, 2025 but might not make it in time before Christmas. Also states "transparency" and offers a 20% discount from both orders as "apology".
------------------------------------------------------------
Facts:
Both orders are confirmed by this company after upselling when they clearly knew both orders wouldn't be shipping in a timely manner on Dec 3, 2025. Zero notifications of fulfillment issues, shipping delays or problems.

12/11/2025:
- I demand an immediate refund.
- Deceptive upselling, no notifications, no messaging, no alerting that order fulfillment issues exist on many levels.
- They have your money in full at order point. You have nothing until you start pushing on them.
- They offer nothing other than apology discounts and claims of transparency.

12/12/2025:
- Order status remains "Confirmed"
- Refund demand hasn't been answered or implemented

December 3, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hey Jay,

Thank you for your message. I understand your frustration, and I am truly sorry for how this experience has felt.

You are correct that we emailed you to inform you of the fulfillment delays and provided the option to either keep the order with a discount or cancel. As soon as we received your refund request, we immediately cancelled orders #175222 and #175269. You should have received the cancellation confirmation emails by now, and the refunds have been processed back to your original payment method.

Although the orders were cancelled and refunded in full, we will still be shipping the items to you. This is being done as a courtesy, and we hope that even if they arrive later than expected, you will still be able to enjoy and use them.

I sincerely apologize for the lack of timely communication and for the frustration this situation caused. Thank you for giving Nuvé a try, and if there is anything else we can assist you with, please let us know.

All the best,
Emily

Rated 5 out of 5 stars

Making life easy

Easy to order, fast delivery and a very good product. Definitely use again.

December 11, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

Hey PJ,

Thank you so much for the review. I’m so happy to hear that ordering was easy, delivery was fast, and that you’re enjoying your Nuvé product. Knowing you’ll use Nuvé again really means a lot! 💖✨

If you ever need anything at all, I’m always here to help.

Warmly,
Emily

Rated 1 out of 5 stars

Item sourced and shipped direct from China and this is not stated on their website.

This company is not transparent in their sourcing or shipping. I ordered this callous remover with the expectation it would be delivered within 7 days. When this did not happen I looked further into shipping and see it comes from China direct. This needs to be CLEAR to the consumer. Another China-direct sourced site sells this (or very similar) item for 3.00. Nuve charges more than 10 times this price. If I wanted to order direct from China and wait weeks for delivery for subpar product, I would have done so. This company seems dishonest and deceptive at best and I am trying to let others know of the origin of the product before they order thinking it is being sourced from their country of origin, i.e. UK or US. I can't speak to the product itself as I have not received mine and will not be keeping it.

November 30, 2025
Unprompted review
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Reply from Nuvé

Hey Dorothea,

Thank you for sharing your concerns — I’m truly sorry that your experience so far has left you feeling disappointed. I completely understand how frustrating it is when delivery doesn’t meet your expectations or when things feel unclear.

To clarify, we normally ship all orders from our local warehouses, but due to a recent and unexpected surge in demand, our local inventory temporarily ran out. Rather than keeping customers waiting, we shipped a portion of orders directly from our factory using express international shipping (at our own expense). This is why your order originated from China on this occasion. We agree that transparency matters, and we’re already updating our messaging to make situations like this clearer when they happen.

In terms of pricing, our Silk Pro isn’t comparable to low-cost versions online. Although designs may look similar, the materials, motor quality, safety controls, battery standards, and roller technology are very different — which is why our device comes with a 100-day money-back guarantee and 12-month warranty. We stand behind its performance, and more than 150,000 customers have seen real, lasting results.

That said, if you prefer not to keep your order, we fully respect that. As advertised, you don’t need to return anything — you’re covered by our 100-day money-back guarantee, and we’ll issue a full refund, no questions asked. One of my colleagues will reached out via email to make sure this is resolved swiftly for you.

At the moment, I'm unable to locate your order since Trustpilot only displays your first name. So can you please share your order number or reach out to us at help@nuvebrand.com? We’ll get this resolved for you right away.

Thank you again for taking the time to share your feedback. We’re here to help and ensure you feel completely taken care of.

Warm regards,
Julia
Founder of Nuvé

Rated 1 out of 5 stars

No customer service, it stopped charging after a few months

UPDATE #2 for Emily after your replies: Thank you very much, I did receive the replacement, and I am very grateful that you made this situation right so promptly! All the best.

I purchased this product 4 months ago, and it stopped charging. I've sent two emails to the only customer support option the company provides with no reply. Extremely disappointed after spending $100 for the device and three replacement heads.

November 19, 2025
Unprompted review
Nuvé logo

Reply from Nuvé

UPDATE for@Lisa

Hi Lisa,

Thank you for giving us the opportunity to address this. Our shipping team has confirmed that your replacement package has been delivered on December 22.

I really hope everything arrived safely and that the replacement is working as expected. If there is anything at all that still needs our attention, or if you have any questions, please don’t hesitate to let us know. We’re here to help and want to be sure everything is fully resolved for you.

Warm regards,
Emily

**
Hi Lisa,

Thank you for taking the time to share your feedback and for providing your order number. We really appreciate it. I’ve just sent you an email so we can get this resolved for you as quickly as possible.

Please have a look when you can and confirm your shipping address, so we can send out a replacement right away. We truly appreciate your patience and the opportunity to make this right.
**

Hey Lisa,

I’m really sorry to hear this and I appreciate you sharing it. This certainly sounds unusual, as we respond to customer emails daily, and I would really like to look into what may have happened here.

If you can share your Nuvé order number, I will be happy to personally assist you and make this right.

Sincerely,
Emily

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