I’ve done the kyc verification a bunch of times and even if its says verified documents it still doesn’t let me withdraw my money. I hope its not a scam and the online service doesn’t help at all
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the games, the support most of the time, but you should give no deposit bonuses more often, especially to VIP players who deposit large amounts.
Company replied
The free spins of the bonus, we can get a lot of free spins but all the credits goes in the bonus credit and we have to play a lot and in the end even if we play it we don’t get the full amount from... See more
I got the bonus for signing up and just won over 780000$ but now I must deposit 70$ to fully verify my account I'm scared it is a scam I'm from south Africa
Company details
Written by the company
NV Casino – Your Next-Level Gaming Experience Discover a modern online casino with top slots, fast payouts, and 24/7 support. Enjoy generous bonuses, a rewarding VIP Club, and thousands of games from leading providers.
Contact info
Griva Digeni, 1, Limassol, Cyprus
- support@nv.casino
- nv.casino
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I completed all required KYC…
I completed all required KYC verification steps and submitted my documents, yet my account is still not verified after several days.
My withdrawal is being delayed without any clear explanation, and I have not received the confirmation email that support mentioned.
Live support is very slow and does not provide helpful or specific answers.
At this point, it feels like unnecessary delays are being used instead of resolving the issue properly.
I hope this gets resolved soon, but so far the experience is disappointing.
Edit 08.04.2026
My withdrawal is still being rejected without a valid explanation.
Although my documents were already verified, my account continues to be marked as “unverified”, which is contradictory and highly concerning.
Additionally, the live chat has now been replaced by a bot, and previous chat history is no longer accessible. This makes it even harder to resolve the issue and raises further concerns about transparency.
I have now waited for over two weeks without any proper resolution.
Edit 12.04.2026
The issue is still not resolved.
My account remains unverified, even though all required documents have already been submitted and apparently accepted. At the same time, my withdrawal continues to be rejected without any clear or consistent explanation.
According to standard KYC guidelines and your own procedures, the verification process should be completed within a reasonable timeframe. Waiting over two weeks without a clear explanation does not meet these standards.
It is also highly concerning that there is no access to real customer support anymore, as only a bot is available and previous conversations have disappeared. This makes it nearly impossible to properly resolve the situation.
I am still expecting a proper resolution, but at this point, the overall experience raises serious concerns about reliability, transparency, and compliance with basic KYC practices.
Edit 13.04.2026
Case on AskGamblers was closed due to no response from the casino. Issue still unresolved.
April 6, 2026
Unprompted review
Reply from NV Casino
Hi, Dracolyte!
Thank you for your feedback.
These are serious concerns. We operate in full compliance with our license and all applicable Terms and Conditions. Verification and withdrawals may require additional checks, which can cause delays.
Please contact our support team so we can review your case and provide clarification as soon as possible.
I worked with them as an affiliate…
I worked with them as an affiliate partner, but unfortunately I cannot recommend them to anyone. They operate in an unfair and unprofessional manner, and they rejected a payout without providing any official explanation. With several years of marketing experience behind me, I believe there’s a strong chance that players could face similar issues. For these reasons, I strongly do not recommend them.
UPDATE: They would now pay, but only a reduced amount. Casinos belonging to NVPartners—such as NVcasino and YEP! Casino—are not recommended for anyone to use. Neither players nor other partners should engage with them, as they cite various reasons to avoid paying, or only offer to pay a fraction of the amount owed.
April 1, 2026
Unprompted review
Reply from NV Casino
Hi, Barna! Thank you for your feedback.
These are serious allegations, and we take them very seriously. We operate strictly within the framework of our license, as well as our Terms and Conditions and other regulatory documents, all of which are publicly available on our website.
All affiliate payouts are processed in accordance with these rules, including compliance and traffic quality checks. If a payout was declined, it would have been based on specific criteria outlined in these documents.
We would be happy to review your case in detail — please contact our affiliate support team so we can provide full clarification.
they took away 400 euro from me...
they took away 400 euro from me just because I did a small mistake ( I forgot to correct my date of birth)
Edit:even after I got a reply form the nvcasino itself the problem was not solved at all
February 21, 2026
Unprompted review
Reply from NV Casino
Hi, Richard Szabó!
Thank you for your feedback. We understand your frustration regarding this situation.
Even small discrepancies in account information, such as date of birth, can trigger verification checks to ensure security and regulatory compliance. That said, this process should be handled fairly and proportionally.
Please contact our support team with your account details so we can review your case and assist you further.
Very poor experience.
Withdrawal was blocked with repeated requests for sensitive documents, even after verification was completed. Support avoided answering direct questions and kept sending generic responses.
Felt like unnecessary barriers instead of a transparent process.
March 19, 2026
Unprompted review
Reply from NV Casino
Hi, kev!
Thank you for your feedback. We’re sorry to hear about your experience.
While additional verification checks can be required for security and regulatory reasons, this should never result in unnecessary delays or unclear communication.
Please contact our support team with your account details so we can review your case and assist you directly.
nobody win in your site......
nobody win in your site....... play a bit more because you give bonus but normally should win sometimes the player.........
March 15, 2026
Unprompted review
Reply from NV Casino
Hi, ΚΩΝΣΤΑΝΤΊΝΟΣ ΒΟΡΊΣΗΣ
Thank you for your feedback. We understand your concerns about winning outcomes.
All games are designed to operate fairly and transparently, with outcomes determined by random number generators in accordance with regulatory standards. Bonuses are intended to enhance play, but winnings can never be guaranteed.
If you have questions about a specific game or bonus, please contact our support team for clarification.
Best service out there and nice casino
Best service out there and nice casino
Customer service is one of the best
March 9, 2026
Unprompted review
it can't get any worse
I absolutely, positively do not recommend them. You will definitely not get your money back. I won €10,000 and they didn't pay me. They kept asking for the documents they had approved. It's a constant vicious cycle. Although the live support seems helpful, they're just using a delaying tactic 😊 Their requests never end. The licensing authority is also very negligent. These are scammers; I can provide any documents and evidence to anyone who wants them. Don't invest even a single euro with these people; you won't get it back.
March 7, 2026
Unprompted review
Reply from NV Casino
Hi, Sercan Kılıç!
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Please note that repeated document requests can sometimes occur due to regulatory and security requirements, especially for larger withdrawals. However, this should not result in unnecessary delays or confusion.
We take such concerns seriously and would like to review your case in detail. Please contact our support team with your account information so we can investigate and assist you further.
CAUTION!!
CAUTION!!! Fraud!!! I have done a lot deposits on this casino and they blocked my account without any reason. Also not any win is possible now I lost my chance to win anything and all my money have this unfair Casino.
March 6, 2026
Unprompted review
Reply from NV Casino
Hi Rafal Rafciu,
Thank you for your feedback. We’re sorry to hear about your experience. Account restrictions are only applied in accordance with our terms and security procedures, and never without reason.
Please contact our support team so we can review your case in detail and provide you with a clear explanation.
Nice interface but....
Everything is fine as long as you deposit money. The problems start when you go to make a withdrawal. Even though I had sent the documents they asked for,and they were approved When I won 11400 euros and requested a withdrawal of 2000 euros, they requested again the documents and never approved EXACTLY THE SAME documents........
Fraudsters
Ps:I received the response to the review as you read below. It's funny to respond to a topic that you created out of thin air just to avoid giving away the profits. Document Verification in serious companies can do it in 2-3 business days at most.NOT 15 DAYS GO BY AND FIND EXCUSES. RED FLAG
January 3, 2026
Unprompted review
Reply from NV Casino
Hi, Yiannis G!
Thanks for your feedback. We’re glad you liked the interface, but sorry to hear about the withdrawal issue.In some cases, additional verification is required for security reasons, even if documents were previously approved. That said, this shouldn’t cause unnecessary delays.
Please contact our support team so we can review your case and resolve this as soon as possible.
Rigged
Rigged, bonuses always return set % of the bet (50% or 110%). Stay away, not possible to win, or even if you won, cannot withdraw.
February 20, 2026
Unprompted review
Reply from NV Casino
Hi, John!
Thank you for your feedback.
We're sorry to hear that you feel this way. All games are provided by licensed game providers and operate using certified random number generators. If you've experienced any issues with a withdrawal, please contact our support team so we can review your case and assist you.
worst experience ever KYC Issues dont…
worst experience ever KYC Issues dont deposit there!
February 20, 2026
Unprompted review
Reply from NV Casino
Hi, Kostas!
Thank you for your feedback.
We're sorry to hear that your KYC experience was frustrating. Verification is required to comply with regulatory requirements and protect player accounts. If you're still experiencing issues, please contact our support team so we can review your case and help resolve it as quickly as possible.
Impossible to withdraw
Great place as long as you dont try to withdraw any money then its a nightmare.KYC is a task that with other casino's takes minutes or maybe an hour max. Ive being played for a whole week now and still nothing. Its Criminal. Everybody needs to get the word out on every forum, social media, whatever that this site is a scam.
February 14, 2026
Unprompted review
Reply from NV Casino
Hi, john!
Thank you for sharing your feedback.
We're sorry to hear about the delay with your KYC verification. Verification times may vary depending on the documents provided and the required security checks. We understand the importance of timely withdrawals and our team is working to complete the process as quickly as possible. Please contact our support team if you need further assistance with your case.
Pieces of shit
Pieces of shit . The stall you with kyc verification and gives you no money back . I have seen better casinos that verify you instantly . It is easy to win here and they don't want to pay you . I hope someone sue them
✅ Get in writing exactly why they are refusing your withdrawal
✅ Find out which gambling authority should regulate them
✅ File a formal complaint with that authority if they’re licensed
✅ Consider contacting your bank about a chargeback
✅ If necessary, talk to a lawyer specialising in gambling disputes
February 10, 2026
Unprompted review
Reply from NV Casino
Hi, Chris Kinas Chrismad!
Thank you for sharing your feedback. We understand your frustration regarding the KYC verification process. Verification is a required procedure to ensure account security and comply with regulatory requirements.
Our team reviews each case individually, and withdrawals can be processed once all required checks are successfully completed. Please contact our support team so we can review your account status and assist you further.
deposit-instant withdraw-impossible
Depositing is instant but once you want to withdraw they first need so many things for approval, then even if you withdraw the money stays in your account UNTIL they approve the withdraw (it takes days) they are the only one that does that!
February 9, 2026
Unprompted review
Reply from NV Casino
Hi, Adam!
Thank you for sharing your feedback. We understand your concerns regarding the withdrawal process. Withdrawals may require additional checks to ensure account security and compliance with regulatory requirements before approval.
Our team reviews each withdrawal request as quickly as possible. If you have a pending withdrawal, please contact our support team so we can check the status and assist you further.
Bad bad
Never lost as much on a casino without getting a single dollar back. This site especially made me quit gambling, i hope its for good. Stay away from gambling, especially from here.
February 7, 2026
Unprompted review
Reply from NV Casino
Hi, Im Mortal!
Thank you for sharing your feedback. We’re sorry to hear that your experience was disappointing. We encourage all players to gamble responsibly and within their limits. If you have any concerns regarding your account or gaming experience, please contact our support team so we can review your case and assist you further.
Its fake i won 46000e and they dont…
Its fake i won 46000e and they dont even let me trasnfer need to go to police
January 30, 2026
Unprompted review
Reply from NV Casino
Hi, KP Paul!
Thank you for sharing your feedback. We understand your concerns regarding your withdrawal request. Larger withdrawals may require additional verification and security checks before being processed.
Please contact our support team with your account details so we can review your case and assist you with the next steps.
Bad bet
It was great, good games, and a decent win, so i tried to make a withdrawal.
But i need to confirm my account.
Witch I did but thay was not happy with it, so no pay out, making poor excuses why, I would recommend not to use this company thay don't deserve your money
January 28, 2026
Unprompted review
Reply from NV Casino
Hi, Richard Pearman!
Thank you for sharing your feedback. We understand your frustration regarding the account verification process. Verification is required to ensure account security and compliance with applicable requirements before withdrawals can be completed.
If you believe there is an issue with your verification, please contact our support team so we can review your case and assist you further.
DON'T WAST YOUR MONEY
I have to say it again. WORST !!! Unbelievable 6 Euro wins on 1 Euro stake over and over again. Unbelievable bad winnings. DON'T WASTE MONEY
January 23, 2026
Unprompted review
Reply from NV Casino
Hi, Varga Catalin!
Thank you for sharing your feedback. We understand that low-value wins or losing sessions can be disappointing. Game outcomes are based on chance, and each result is independent.
We encourage players to set personal limits and play responsibly. If you have any questions about a specific game, our support team will be happy to assist you.
Every single adult website force you to…
Every single adult website force you to watch their idiot adds.Hope it will be banned soon.
January 22, 2026
Unprompted review
Reply from NV Casino
Hi, John!
Thank you for sharing your feedback. We understand your concerns regarding advertising experiences. We aim to provide a transparent and responsible environment for our users. If you have any questions or concerns, please contact our support team.
total scam
Don't deposit at all , total scam i just wasted the money , machines are cold and every bonus you get its scam aswell DON'T PLAY
January 22, 2026
Unprompted review
Reply from NV Casino
Hi, Delyan Yordanov!
Thank you for sharing your feedback. We understand that losing sessions can be disappointing. Game results are determined by chance, and bonus features are triggered according to each game’s mechanics.
We encourage players to gamble responsibly and within their limits. If you have any questions regarding a specific game or bonus, please contact our support team and we will be happy to assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.