North West Appliance Repairs Ltd Reviews 

After reading the reviews, I was very apprehensive to learn that our Samsung warranty was covered by NWAR Ltd. Suffice to say, I needn't have worried. Communication with Samsung and NWAR was a bit conflicting to begin with, however after clarifying information with the admin. staff prior to the engineer attending, my concerns were put to rest.
On the morning of our appointment, I received a call from the engineer to confirm his arrival. Again, after a bit of confusion, the engineer was very patient and understanding and arrived as planned. Not only was he respectful of our home, but he left a tidy workspace and took the time to explain the fault and advise on the repairs. It took him a matter of seconds to figure out the issue and in no time at all, we had a working washing machine again.
So far, so good. Thank you.

Totally Excellent. Ryan, our engineer visited the day after our requesting an engineer. Our dual oven was switching from top to bottom oven all on its own. Ryan ordered a replacement top front electronic panel and before the week was up he had the part and returned to fit it. Very professional and friendly and we found he had attended the oven 4 years ago when it was originally fitted. Very pleased and highly recommended. I will let Domestic & General insurance know how pleased we were with North West Appliance Repair Limited. Thank you so much guys

I am a genuine customer and the service was excellent although they did not repair my problem (Samsung Fridge/Freezer) they repaid my cost of the part but not the call out charge. 5 times they came to repair the unit and I would recommend them . Thanks

Unfortunately unable to rate zero stars. Even that would be generous.

Appointed by Samsung to repair my fridge. Attended property wearing t-shirt with Samsung logo.

Referred to me as Mr and Mrs in all correspondence. I am neither.

Result after 8 weeks and 10+ visits:
1. Not fixed
2. Engineer damaged it twice - broken fan cover + connector and left screws rolling about in the bottom of the freezer.
3. Now overheating and unsafe. The sides of appliance are warped.
4. Final engineer visit said "parts cannot be sourced"

They then logged it as me "refusing repair". I was exercising my legal rights after they failed and damaged it.

Do not let NWAR into your home. Samsung need to use a different company.

Terrible repair service. I have been trying to get my Samsung dryer fixed by this company for months. First so called engineer came out and made the issue much worse, second engineer came out within weeks of the first so called repair and said he’d order parts to be fitted in weeks however a month and a half later no parts and northwest repairs service told Samsung the repair was done and closed the case! Disgusting company awful service and shocking behaviour from them.

Staff so help full and kept me up to date

Very fast at get my TV back to me kept me up to date staff were brilliant

Paid £60 for a call out to come out and diagnose a fault on my Microwave... It eventually took them 2 weeks to come out.

The first guy looked at it from the front and diagnosed a Magnetron - and left after 5 minutes...

I had to chase 3 weeks later for a price of £334.57 which I thought was excessive (Spare part online was less than £50!), but I wasn't confident that it was the right diagnosis - so I asked for an engineer to do a proper assessment.

When the second guy came out - he eventually diagnosed more parts and the quote was now over £450 - saying it needed a fuse (which you can buy for less than £10 online)

So if I had the original repair done - I would have been stuck with a microwave still not working, and another bill. The cost of the repair is more than the cost of a brand new microwave... Insane...

I was under the impression that this sort of extortionate pricing didn't exist in todays transparent world.

I just hope enough other people see this review and avoid being ripped off...

Samsung Washing Machine Review – Extremely Poor Service & Still Waiting

I am extremely disappointed with Samsung and the shocking level of service I have received for my washing machine repair.

I booked a repair on 25/04/25, and an engineer came on 01/05/25. He said the machine needed a new drum, but instead of ordering the part, Samsung’s repair partner later claimed there “wasn’t enough space” to complete the repair. This was completely untrue — I provided CCTV evidence showing over 2 metres of clear working space. Even Samsung later admitted the space was fine.

Despite this, nothing has moved forward. I asked to speak to a manager at the repair centre and was told someone would call me back. No one ever did. Samsung then told me to “make reasonable space”, but refused to explain what “reasonable” even means when I already had more than enough room.

Samsung keeps pushing responsibility onto their third‑party repair partner, but my contract is with Samsung. It is Samsung’s job to manage their repair agents — not mine.

As of today, I am still waiting, with no repair, no clear answers, and no accountability from Samsung. The lack of communication, the misinformation, and the constant delays are unacceptable for a major brand.

I expected far better. At this point, I would not recommend Samsung to anyone.

DO NOT UNDER ANY CIRCUMSTANCES PAY THIS COMPANY BEFORE A REPAIR IS COMPLETE.
They take your money for parts don’t order the parts send someone to your house without parts and refuse refund as someone has visited !
Customer service is poor, data protection is breeched, no invoice is sent on payment and the call staff lie on the phone.
I was sent to here by Samsung but I’ll be dealing with Samsung today for sending me to con artists.

Also to add the part they claimed they ordered and didn’t is actually discontinued they had no intention of doing repair

This company was nominated by Richer Sounds to repair a failing screen on my Samsung TV. The engineer Chris attended and could clearly see the fault and arranged for a new screen . A few days later he returned with the new screen fixed in situ under an hour. Excellent engineer and thorough job

I contacted Samsung on Thursday last week because my washer was faulty. I was told that North West Appliance Repairs are the contractors for Samsung and I was given the number to contact them directly as my machine is out of warranty.
I spoke to a lady who said that they could come out on Tuesday of this week. So, I tried a few other companies but I went back to North West Appliance Repairs who then told me that they could get an engineer out earlier, on Monday.
The call handler was not interested in asking me for any information relating to the machine. She just wanted me to make a payment.
On Monday I worked from home and I called the company at about 11am to find out where the engineer was. I was told that he would call me. I called again at about 2pm and I was told that the engineer had called in sick. The call handler claimed that every other customer was called except me. She then said that the engineer would come the next day.
My partner had to take a day off work on Tuesday to accommodate the visit. When the engineer arrived, he said that the office had not provided any details of the machine. He saw that there was no power and said that it was the mother board. He did not move the machine, open it up, carry out a diagnostic test or anything. He said that he would send a report and we would get a call.
2 days later and there was no call. So, I called and the call handler said that they ‘were’ going to call me. She said that it would cost about £108 but they didn’t have an eta on the part. I asked her to cancel and requested a refund for the call out charge because the engineer did not come out as agreed on the date I was given & when someone did come out, they did nothing. It would have been cheaper and less time consuming to buy a new machine.
I was told a manager would call me today. However, when I called to find out what time the manager would call, I was told he had gone home. Why am I not surprised.
This company is shocking. I would avoid it all costs. I have complained to Samsung as well.

My Samsung washing machine somehow ended up stopping mid-cycle and therefore I was unable to open the door.
I contacted Samsung who told me I need to drain machine, which was not an easy task for me.
Machine is only 12 months old.
That still didn't permit me to open the door so they contacted North West Appliance Repairs.
Brendan came out on 5 March and I am VERY glad to say he did what was needed and can now use washing machine.

Full credit to NWAR - and Brendan in particular - for prompt action in sorting this out for me.

My experience of NWAR is that they are deceitful, disorganised and have no respect for customer experience. Was contacted this morning to apologise for the engineer failing to attend for a scheduled repair yesterday as their vehicle broke down - I asked why I wasn’t given the ‘2-hour’ slot as their texts advise, why the engineer didn’t call me yesterday to let me know he had an issue and couldn’t attend - no response to these. More importantly, I asked why the engineer visit had been scheduled in the first place as the Blomberg dishwasher had been replaced 2 weeks earlier under the Consumer Rights Act as it had broken within 6 weeks of purchase and NWAR had been unable to repair on their first visit (which they rescheduled as their engineer was also going to be late if there at all). Shocking company - I fear for anyone with a warranty being looked after by this lot. My advice - check in advance who does any warranty repairs. If NWAR, buy something else

What a shocking customer experience - tied to this dreadful company as appliance is under warranty as fault appeared within 6 weeks. Given an all day appointment with the promise of a call on the day to give a 2 hour slot. No slot so chased and was given my slot. Not arrived by end of slot so chased and was told that they were stuck on a job, had another one to go to before mine and that they would be there within a couple more hours. No contact from engineer, had to do all chasing myself. Dreadful - would not touch them with a barge pole if I had a choice. Had to rebook for next week - lets see what happens then....

I’ve had my second visit from this company in 2 weeks for my Samsung washing machine as their repairer, after reading these reviews I was apprehensive to say the least. The first visit which was booked was originally cancelled due to sickness but rebooked for the next day which conveniently worked better for us. We were Johns first visit and he texted me the night prior to let me know he would arrive between 7-7.30am and he was on the dot at 7am on a Saturday!! which again worked great so it was out of the way! He fixed the part and there was something else wrong which needed re ordering and the fitting was planned for the week after. To my surprise it was John who was coming back!! I wasn’t sure as he doesn’t usually cover my area but I was chuffed, my overall experience with John has been brilliant, he was polite, had a laugh and got the job done! He is an absolute credit to this company and it’s just a shame all of the other reviews didn’t obviously get John repairing their appliances. Thank you John!!

This company I don’t think they know what one person is doing to the next.
I have a bush tumble dryer only a mini one, but I took out the insurance with Argos with accidental and breakdown cover. I called up domestic and general on 9th January and I got an appointment with this company on 16th to fit the correct part. They came and said that the company had ordered wrong part. So they had to reschedule. Called me back the following week for 23rd I had to wait all day for the all day appointment to be told they would attend at 8pm so I told them not convenient. Then I got a phone call at 2pm that day so engineer had tried to call round but had failed the appointment. Another cracking joke !
Then we remade the appointment for 27th (today) so now I’m on 3 days off work and loosing over £200 in lost wages, from this company

LG TV had a faulty panel. I was able to talk to the engineer direct and send photos. From that they ordered the part, came out once and swapped the panel over in my home in less than half an hour. Honestly couldn't ask for more. Nice job.

First they cancelled an appointment and never informed me so I wasted a day off work. The new appointment was 5 days later. They text my landline so the arrival time was not clear to understand. The guy was in 10 minutes. Said he fixed it but it broke down on the first wash. Got a new appointment for 10 days later which they cancelled and put back another 6 days. So I sacked them off. Would recommend looking elsewhere like I did.

Beko booked them to come and fix my washer on 11/12/2025. No one showed up, and they then sent me a text message saying it's been booked for 16/12/2025. I called them, and they said Beko should not have sent confirmation of a booking on 11/12/2025. So the 16/12/2025 came and did any show up or communicate - NO!!!!!!! I made a complaint to Beko and my landlord, to then got a call on 17/12/2025 at 3:20 pm saying, 'We are calling to rebook your appointment. My question was why did no one show up yesterday or communicate, and the response was 'oh, did the engineer not call you? NO!!!! keep in mind the job was raised on 02/12/2025, and today is 17/12/2025, and now an engineer can't come till the 23rd. Simple communication and not me having to chase would have been a big difference from a 1-star review to a 4 star.......Let's see if they show up on 23rd..... and if not, then we know the 1 star is justifiable.