We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more
Company replied
We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more
Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... See more
Company replied
Company details
- Waste Management Service
- Aggregate Supplier
- Concrete Product Supplier
- Garbage Collection Service
- Recycling Center
- Sand and Gravel Supplier
Written by the company
Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Contact info
Mayfield Industrial Estate, EH22 4AD, Dalkeith, United Kingdom
- 03333 20 4000
- marketing@nwhgroup.co.uk
- nwhgroup.co.uk
4.8
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast friendly service
Ordered a skip a few months. Amanda Knox dealt with it she was very helpful and made a stressful situation all the easier. Deffo recommend and would deffo use again. Thanks Amanda
April 21, 2025
Unprompted review
Great service
We've been really happy with the service from NWH Group. Our account manager, Amanda, has been especially helpful—always responsive, efficient, and easy to deal with. Great customer support makes all the difference.
October 10, 2025
Unprompted review
I ordered a skip for Saturday am…
I ordered a skip for Saturday am delivery skip arrived on time and was taken away the same day- no problems at all excellent service from NWH and Amanda Knox thank you very much
October 13, 2025
Unprompted review
The NWH Group
I have recently engaged The NWH Group for a contract at Murrayfield Stadium and had the opportunity to work with Ms. Shaunni Kingwell. Throughout our interactions, she demonstrated professionalism, extensive knowledge, and efficiency. All products were delivered promptly, and the pricing was highly competitive. I am pleased to recommend both Shaunni Kingwell and The NWH Group without reservation
October 13, 2025
Unprompted review
always get great service from NWH beyond
always get great service from NWH and Shaunni is always there to help
October 13, 2025
Unprompted review
Great Service
Great service every time from NWH. Amanda Knox always goes above and beyond and nothing is ever a problem. Highly recommend
October 13, 2025
Unprompted review
Great Service from staff at NWH
NWH, Great to deal with, had a great experience with Shaunni, our clients requirements changed frequently on a site, which put the site team under a bit of pressure as materials we're needed urgently, Shaunni went out her way to assist, getting the materials needed to us at short notice on multiple occasions, even had the good nature to have a laugh about it with the guys when they called in.
Great to have confidence in a company that can make that happen.
October 10, 2025
Unprompted review
Very efficient and dream to work with
Since working with Amanda of NWH , booking skips with her has been a dream, always helpful to rebook or cancel skips etc.
Most skip companies I have used would not be bothered.
NWH you have really trustworthily hard working lady
October 13, 2025
Unprompted review
Great Service
Quick replies, Great service any issues always quickly resolved thanks to our Account Manager Amanda.
October 13, 2025
Unprompted review
NWH Edinburgh
NWH
Amanda Knox account manager excellent service and very helpful,will sit down and explain everything in detail on the account so it runs smoothly, nothing is a task for her.
October 13, 2025
Unprompted review
Excellent service
Amanda goes above & beyond her role to ensure that the needs my company are met on a daily basis.
All in all a great service & highly recommended for all your waste management needs.
October 13, 2025
Unprompted review
Highly Recommend
We have been using NWH for some time now and Amanda & the Edinburgh Team have been great, actioned our requests for skips/cement very promptly and delivered on time. Would definitely recommend NWH for a great service.
Fiona, Scotia Property Projects Ltd
October 13, 2025
Unprompted review
Hire
Absolutely bang on time with deliveries no issues ever when I've used them, 100% recommend
August 5, 2025
Unprompted review
NWH always excellent
Had a fantastic experience working with Rachel, who was patient and attentive while we worked through our requirements. Really appreciated the support.
October 1, 2025
Unprompted review
Reply from The NWH Group
Hi Charlotte, thank you for sharing your experience with us. Rachel will really appreciate your feedback. Thank you for your business. Hollie
Unreliable
Unreliable
Don’t collect skips when agreed
Can wait over a week
Don’t have enough drivers
Hollie, to respond to your response this morning, the issue was resolved a week after I posted my first review.
The issue as I understand it was that NWH had taken over a Glasgow based skip company but didn’t have enough drivers in place to collect skips already out.
I won’t be job specific.
I was doing my neighbour a favour by letting the skip be on my drive who was having their drive done, so the road was not congested for my neighbours.
September 3, 2025
Unprompted review
Reply from The NWH Group
Good Morning John, I have started to investigate your complaint but I need further information to be able to locate the specific job. Please can you contact me and share your contact details? Thank you - Hollie
Rapid and personalised service
By comparison to other firms, NWH have been standout great so far. Rachel Morrison has been super helpful and the onboarding and setup is quick, efficient and personalised.
August 12, 2025
Unprompted review
Was woken up at 5:40 am to a lot of…
Was woken up at 5:40 am to a lot of racket. Turns out this company think thats a great time to be dropping off skips. Some people are trying to sleep for work. St Pauls road in Jarrow
July 29, 2025
Unprompted review
Reply from The NWH Group
Hi Nathen,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.
We understand how disruptive early morning noise can be, and it’s certainly not our intention to disturb local residents. Our teams begin operations early to accommodate delivery schedules across multiple regions, but we do aim to balance efficiency with consideration for the community.
Following our review of the delivery in question, we’ve learned that the driver was relatively new and had not been fully aware of the time restrictions in your area. We have since spoken with them to ensure they understand these requirements moving forward, so this does not happen again.
Thanks again for bringing this to our attention your feedback helps us improve.
Kind regards,
The NWH Group Team
Outstanding
Outstanding company - great service from office to driver. Made waste removal simple, went all out to help and cater, alway early and never late. We will use again definitely. Thanks
July 24, 2025
Unprompted review
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