National Express West Midlands Reviews 

Useless drivers, had 3 buses turn up saying no service to turn to 37 then sit around for 5 mins to go back to no service . 3x in a row in a space of 1 hour ... useless basterds

Disgusting service people dying in heat there no air and the stupid driver stops on every stops for 5 min for no reason making people late for work I don't know why people even bother to pay them high charges.

National express in birmingham services is very bad , the drivers Thougth have a lot of credit on us, and the management is not worthy of stopping the continuous delay ( 45 and 47 buses , and very dirty, I pay a money and they increase it all time
Not god services

87 Bus the worst very bad service with corrupted drivers who take regular breaks causing delay in services. This Bus service should be reported to the Watchdog increasing fairs and reducing services to benefit their current availability.

Frankly very few polite words describe the service. Particularly when it comes to charge ppl and missed service.
IE the bus doesn't come at 8.15 reason? They didn't have a driver I thought it was a joke.
The number of time the last bus didn't come. At 7.54 in the evening of a week day! Their poor service also reduce work opportunities for those of us who due to disabilities can't drive. An example of how not to run a company

Some bus drivers are rude and cannot communicate. One time I asked for daysafer, he told me to put my card on the device. So I did, then he charged me for contactless. Then told me it's my fault to put the card on the device, if i want a day safer, I'll have to pay extra!
Another time when I asked for daysafer, the driver spoke with heavy eccent, so I asked him to explain what he is saying, he suddenly closed the door, drive really fast and just keep repeatedly shouting what he said before. That absolutely didn't help.

Why do bus drivers let people on without paying just walking on the bus past the driver people who take drugs and the low life and everyone who decent has to pay more bus fare every year

Shocking goijg to get on the 73 was running for it the man seen me and driver or fuck1ng idiot buses are terrible

Unclean buses and careless drivers

Still utterly utterly useless. Prices have just gone up, still can't offer a service resembling anything remotely decent. Still couldn't organise a p!$$-up in the local Wetherspoons. Every route these clowns operate is late, there are no-shows every day. Poorly planned routes, dirty buses, slow tedious journeys, it takes two hours to travel six or seven miles, unreliable, no integration of timetables between bus routes. Hopeless, sack the lot of them off.

Worst drivers ever
This has been happening for 3 days now. When the bus arrives it opens its doors and the driver didint see me coming in i said can u open the door he said no you’re late. Mate im literally standing in front of the door at the bus station where at the end of the road there is a red light

The seats in the coach were comfortable, though a foot rest would be appreciated. The ride was somewhat bumpy and the emergency exit door rattled somewhat alarmingly! My main complaint is with Victoria Coach Station. The toilets in Arrivals are disgusting and there's not enough seating in Departures. Signs to the Coach Station are non-existent once you leave the Tube station, I had to ask the way 2 or 3 times.

Rip off,Rip off,Rip off,Rip off,Rip off. Joke,joke,joke,joke. Can't believe there aren't any more reviews on the price increase. Totally ripped off again.

Horrendous. Missed 2 due times. Very unreliable and feels like a waste. They should put specific times when buses will arrive but right now, buses are just awful

Awful service. Never ever on time and then when it does finally turn up, 2 buses turn up together. Will stick to the trains from now on

Visiting people in Coventry, got on a bus 1 mile there, 1 mile back £4.80!!!!
The same journeys in London would cost £1.75
Is no way they can justify that!
If I lived there, I wouldn't live there!

AWFUL. Worst city and council I’ve ever encountered. Then the bus service… had the wrong destination written in the LED on the front of the bus… so no one put their hand out because why would they? absolutely ridiculous. What a joke of a service and city.

No bus again

I wish I could give a 0 star review. Horrible service, never on time the bus is always delayed and when it's not it leaves earlier than it supposed to. The bus driver don't stop on the bus stop when they are delayed. There was a road detour and the bus driver didn't mentioned and it was announced anywhere. Had to get off to a random stop to get a taxi. Please be a bit professional and treat the customers better. I really wish I could put a complaint in as it's causing me so much distress over commuting with NX west Midlands.