We ordered Ferragamo shoe from this website that was on clearance . They shipped a used shoe instead of brand new one.. I reached out to them on WhatsApp, email and on their website and there is no r... See more
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I had a great experience purchasing shoes from nyc designer outlet. Their team was extremely responsive and handled everything with professionalism from start to finish. The quality of the service rea... See more
Company replied
Amazing products and super fast shipping. My second purchase, I highly recommended NYC designer outlet to everybody. Just make sure to check order at their website so you can track item if you don’t r... See more
Company replied
amazing online store for designer lovers that hate designer prices. these guys are just great everything comes so crisp and crazy fast I got my item the next day!! excellent service responds quick hel... See more
Company replied
Company details
- #120 of 292 best companies in Clothing Store
Written by the company
NYC Designer Outlet is a footwear and accessories company that curates the latest designer brands to offer you at discounted prices. We started in New York City back in 2016 with the goal of sourcing authentic sneakers and shoes from designers such as Gucci, Salvatore Ferragamo, and Tod's. Since 2016 we have consistently sourced authentic goods at best prices for our customers worldwide! Our store provides an incredible selection of quality products for everyone’s needs without breaking your bank account. With unbeatable service and fast shipping times, NYC Designer Outlet has become one of the top shoe retailers on online. We are committed to providing excellent customer service – if you have any questions or concerns please contact us anytime!
Contact info
New York City, United States
- support@nycdesigneroutlet.com
- nycdesigneroutlet.com
4.3
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The second time I’m having order issues…
The second time I’m having order issues as the site is giving inaccurate descriptions of the shoes. My first order of sneakers were in the men’s and came women’s, now my second order came the same shoe but different design posted on the site!
It only allows me to edit this and not respond to what the company sent back. It’s false. It did not say it clearly as I have proof in an email that says it was your fault. I also have not received an email for this shoe!
November 30, 2024
Reply from NYC Designer Outlet
Hi there.
First off we are very sorry for the inconvenience caused to you.
I looked into your orders and the shoe you ordered was indeed in the women's category and the title of the shoes say women clearly.
The other pair you ordered I see stated its a logo leather and you received smooth one were sorry about that SKU was mixed up.
Look in your email I sent you a curtsy for the issue.
Many thanks and we hope to see you shop again with us.
Raymond C-S Manager
I made a mistake in the shipping…
I made a mistake in the shipping address and they worked fast to fix the mistake
December 1, 2024
Reply from NYC Designer Outlet
Thank you for your kind review.
Cheers, Raymond Manager Customer Service
Reply from NYC Designer Outlet
So glad to hear your are happy and we hope to see you soon again!
Cheers, Raymond Manager Customer Service
very costly your return charge
November 27, 2024
Reply from NYC Designer Outlet
HI! Thank you for the feedback. Our return policy is a very fair one.We offer Free shipping and exchanges so we do need to charge that 9 dollar return fee.
Thank you again we hope to see you soon.
super duper friendly service
super duper friendly service. always there to help and awesome merchandise!
November 14, 2024
Unprompted review
Reply from NYC Designer Outlet
Thank you! Glad your happy!
The entire process was smooth and…
The entire process was smooth and simple, quick and efficient. When I had a question they were a pleasure to deal with. I will definitely be back.
November 14, 2024
Reply from NYC Designer Outlet
Thank you!
WOW WOW WOW 😁😁
amazing online store for designer lovers that hate designer prices. these guys are just great everything comes so crisp and crazy fast I got my item the next day!! excellent service responds quick helpful, they have new current season merchandise. really love this place and I've been around the block on all these types of discounted designer websites. NYC DESIGNER OUTLET takes the win on all of them no one has what they have at their prices. Thank you coming back no questions asked
November 19, 2024
Reply from NYC Designer Outlet
Thank you and we so happy you enjoyed your experience.
Amazing customer service.
Amazing customer service.. beautiful designer shoes, great prices!!!
November 18, 2024
Reply from NYC Designer Outlet
Thank you and we hope to see you again soon.
Reply from NYC Designer Outlet
Thank you and we hope to see you again soon!
Amazing Store!
Superb customer service, super fast delivery and unbelievable prices. Thank you NYC D-O!!
November 18, 2024
Reply from NYC Designer Outlet
Thank you and we are glad you are happy.
11/22 - update, re: receiving surveys & bills before shipping confirmation.
I’m very worried that I haven’t been given shipping confirmation two business days after making the order and being charged, when the website indicated same-day shipping on orders received by 2 p.m.!
Update: 11/22
The customer service team has been very responsive to my concern, and the shoes arrived yesterday in excellent condition. Sadly though, they were the wrong size for me and now I'm waiting for them to get back to me for the next steps, re: return, refund, exchange, etc. Once that becomes clear, I will likely be back to give them a full five-star review!
Thank you to Raymond & the customer service team @ nycdesigneroutlet, and I look forward to finalizing my transaction with you soon.
November 17, 2024
Reply from NYC Designer Outlet
Update 12/1
We are glad we sorted this out for you and appreciate your update on the review. Thank you again
Hi there, your order was shipped out but since it was Friday there was no movement with UPS over the weekend. I sent you an email with all the details and a curtsy as well please look there.
THANKS! Raymond
Excellent 👍👍 5 Stars
Very happy with my purchase. Beautiful merchandise. My HERDMAN ties were great as well.
November 18, 2024
Reply from NYC Designer Outlet
Thank you we hope to see you again soon!
Reply from NYC Designer Outlet
We are very sorry about that. Please reach out to CS and show them what sizing was wrong so we can further clarify this.
I received my order within 1 business…
I received my order within 1 business day. I am beyond satisfied with my order. They even provided an insole with my shoes. Packaging was great. I would rather order form her than actually go into the designer store. 5 stars couldn’t recommend more.
November 8, 2024
Unprompted review
Reply from NYC Designer Outlet
Thank you very much for the detailed review!
Reply from NYC Designer Outlet
Thank you for the kind review.
i put in a reqeust for a label for…
i put in a reqeust for a label for return almost 24 hours ago and still have not recived
October 29, 2024
Reply from NYC Designer Outlet
Hi!
Sorry, but I am seeing here the return label has been sent to you right away 2 times already.Now I will send it for 3rd time to your email. Please look in your email and print the label.
Sorry for that but we did respond right away and efficiently.
Thanks again.
Raymond, GM customer service.
Sent the wrong shoe
Sent the wrong shoe, and took over two weeks to ship. Would not recommend. Still Waiting for a customer service to assist.
October 28, 2024
Genuine item.
October 20, 2024
Reply from NYC Designer Outlet
Thank you for that kind review we deeply appreciate it.
Reply from NYC Designer Outlet
Thank you! We hope to see you again soon.
I keep buying and they keep delivering…
I keep buying and they keep delivering great product and excellent service. Hope they expand their product line and offer mens clothing.
October 14, 2024
Reply from NYC Designer Outlet
Thank you for the kind feedback and yes we are working on expanding to more brands and menswear.
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