We ordered Ferragamo shoe from this website that was on clearance . They shipped a used shoe instead of brand new one.. I reached out to them on WhatsApp, email and on their website and there is no r... See more
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I had a great experience purchasing shoes from nyc designer outlet. Their team was extremely responsive and handled everything with professionalism from start to finish. The quality of the service rea... See more
Company replied
Amazing products and super fast shipping. My second purchase, I highly recommended NYC designer outlet to everybody. Just make sure to check order at their website so you can track item if you don’t r... See more
Company replied
amazing online store for designer lovers that hate designer prices. these guys are just great everything comes so crisp and crazy fast I got my item the next day!! excellent service responds quick hel... See more
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Company details
- #120 of 292 best companies in Clothing Store
Written by the company
NYC Designer Outlet is a footwear and accessories company that curates the latest designer brands to offer you at discounted prices. We started in New York City back in 2016 with the goal of sourcing authentic sneakers and shoes from designers such as Gucci, Salvatore Ferragamo, and Tod's. Since 2016 we have consistently sourced authentic goods at best prices for our customers worldwide! Our store provides an incredible selection of quality products for everyone’s needs without breaking your bank account. With unbeatable service and fast shipping times, NYC Designer Outlet has become one of the top shoe retailers on online. We are committed to providing excellent customer service – if you have any questions or concerns please contact us anytime!
Contact info
New York City, United States
- support@nycdesigneroutlet.com
- nycdesigneroutlet.com
4.3
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the shoe I really wanted and they…
I got the shoe I really wanted and they were so helpful to find my exact size even when out of stock! Top notch customer service and shoe!
February 3, 2024
Unprompted review
Reply from NYC Designer Outlet
Thanks so much! We strive to offer the BEST service on the market!
The price on my shoes was great
The price on my shoes was great. The shoes came in great condition and original packing. Unfortunately I had ordered the wrong size so I had to return it and get the right size. This was done very efficiently and without any hassles.
January 12, 2024
Reply from NYC Designer Outlet
Thanks and were so happy you enjoyed the smooth service.
Fast delivery and nice accurate photos
January 26, 2024
I bought a belt for my wedding and I…
I bought a belt for my wedding and I was in contact with customer service to try to get it in time and they legit were acting slow on me stalling for time and wasting my time making me think he could help me but really was taking me for a ride.
NOT RECOMMENDED STAY AWAY
July 3, 2023
Unprompted review
Reply from NYC Designer Outlet
HI! We are very sorry for this inconvenience caused to you and we did upgrade our service team a lot to better help these situations in the future. Thank you for the feedback
Easy simple experience
Easy simple experience, fast shipping would definitely recommend
January 5, 2024
Reply from NYC Designer Outlet
Thank you for the GREAT feedback! Hope to see you again soon.
Good customer service
December 29, 2023
The best selection in style and prices.
December 27, 2023
I never got my item
December 14, 2023
it was very fast and easy shipping and…
it was very fast and easy shipping and when i had to return the item i bought they were very quick and easy with sending me a return label
December 13, 2023
Wrong Size Sent
I order a size 9... but a 7.5 was sent in the size 9 box. The only reason I didn't do 1 star was they made the return easy and didn't charge me the return postage.
December 13, 2023
Reply from NYC Designer Outlet
We are so sorry about the bad experience you had. We will look into that.
Excellent pricing and timing
Excellent pricing and delivery timing fit perfectly. Will be back!
December 18, 2023
Unprompted review
Reply from NYC Designer Outlet
Thanks! Enjoy & hope to see you again soon.
Reply from NYC Designer Outlet
Hi! Sorry for the bad experience but as we mention on our website and policy's we are reachable thru Email and Whatsapp messaging.Our fast & friendly Customer Service team is there 24/7 to help you open a return.
Reply from NYC Designer Outlet
Thank you! Enjoy
Fast service!!!
December 4, 2023
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