O2 Recycle Reviews 

I am extremely disappointed with my experience with O2 Recycle. The initial valuation for my device was over £400, but this was suddenly reduced to just £200 without any clear explanation or reasonable justification.

A reduction of more than £200 is significant, and I find it unacceptable that such a change can be made without properly explaining the reasons behind it. Customers should be given transparent and consistent valuations, not misleading estimates that are substantially reduced later.

This experience has left me frustrated and disappointed. I expected a fair, honest and professional service from O2 Recycle, but instead I feel that the initial valuation was misleading. I would strongly advise other customers to be cautious and to think carefully before using this service.

Packaging for old phone was slow to arrive so took it to an O2 shop

Straight forward and reasonable offer. The phone was in perfect condition so all very easy. Paid immediately.

Good, it was handled well at the O2 store.

Excellent customer service. Fast response and quick payment.

Very easy to use, no haggling over price which I've had when sending to other companies. Quick, efficient and money in bank within 2 days.

Braehead store staff do not want to help. I was in store to upgrade to a new contract and handset with O2 being my long term provider, service was awful was made to feel like a burden nobody approached me, when i walked myself to a colleague i was met with very unwelcoming attitude. When asked if the boy could help me set up my new phone, as i explained i struggle with technology he said “nah will take me too long just do it at home” with no instructions or help. This then led to my phone not being correctly set up for a further two weeks and after having visited the store a further twice asking for help they told me “just go through Apple” My second and third experiences in store to recycle old handsets were terrible too, was given no further information and after recycling my first one i had to visit the store after two weeks as i had no updates or payment through and it turns out they forgot to ship my phone away to be recycled so i had to wait several more working days from then for payment. Then when recycling a second device same awful service same unwelcoming attitude from a colleague i had to go find myself, he told me “just go sell it privately” I then confined that im happy to be selling through O2, he then tried to set up a home collection for me even though i had the device in my hand in front of him, he clearly couldn't be bothered to do it in store himself but i insisted so he then involved a different college (who was actually very helpful) however tried to make this new colleague do the work for him as he clearly couldnt be bothered there was a back and forth between them which was extremely unprofessional on the original colleagues part, this was all in all an extremely dissapointing string of experiences in the Braehead O2 store and i would advise others to seek business elsewhere.

They lost my bank details so I had to chase up payment for the phone

Excellent service, quick turnaround from receiving the device, being tested and paid out quickly. Highly recommend

Excellent service

o2 recycle quick easy service get money for old devices

Great service, easy to use, good value for money, would definitely recommend

Great! Thanks

Received the return paperwork and packaging. Sent this back it was paid into my account pretty swiftly

I was delighted with the price offered, the process was simple and payment was received promptly.
I did however, find it strange to receive an email after the device was received saying the quote had been revised, yet the quoted price and revised price were the same!!! Very odd but overall a very positive experience and a surprisingly good price.

Quick response but disappointed quote reduced slightly with no reason given