As advised by the O2 call centre I took my old phone to the local O2 shop to recycle. The sales adviser at O2 said by refund would be received within 5 working days but 2 weeks later I’m still wait... See more
Company replied
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Review summary
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Reviews shaping this summary
Great service from Amy @02 Lincoln who was very helpful, knowledgeable and approachable. Nothing was too much and appreciated the help when needed.
Company replied
They were very helpful. Easy process to trade in phone. Reason why for 4*s is because it’s been nearly a month and haven’t received the payment from 02
Company replied
PROCEED WITH CAUTION. Sent a phone for recycling on the 1st Feb, they received it on 11th Feb. No further info so phoned customer services on the 25th who told me screen was damaged (it wasn't when... See more
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Company details
About O2 Recycle
Written by the company
Welcome to the O2 Recycle Trustpilot page
Thanks for taking the time to share your reviews with us. We read every piece of feedback and respond wherever we can. It helps us improve our service and support you when things don’t go to plan.
O2 Recycle makes it easy to trade in the tech you no longer need.
You can sell your phone, tablet, laptop, games console, smartwatch or earbuds in just five simple steps. Choose cash or credit — whatever works best for you.
By recycling your old devices with us, you can unlock a bit of extra money and help cut down on electronic waste. Since launching in 2009, O2 Recycle has processed more than 4 million devices and paid out over £350 million to customers.
A few things that make us different:
- We’re a zero‑landfill service
- We’re open to everyone — not just O2 customers
If you’d like to get started, head to O2recycle.co.uk
Contact info
United Kingdom
- O2Recycle@likewize.com
- www.o2recycle.co.uk
3.7
Average
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It’s been a week and a half since I…
It’s been a week and a half since I left the device in store and they are more worried about a review than sending payment
October 15, 2025
Reply from O2 Recycle
We regret to hear about the timescale and the frustration it has caused. We appreciate your feedback and will pass this on to our teams, to improve our service.
Cash for old phone
Fast and old phone get money back instead going in a drawer and just sitting there doing nothing
October 15, 2025
Reply from O2 Recycle
Thanks Paul. We're happy to hear you chose to recycle your old tech with us, rather than it being left laying around in a drawer.
Reply from O2 Recycle
Thank you for the 5 star review. We are pleased to hear how attentive our staff were.
Painless
Painless as all was carried out in shop and then money deposited into my account.
October 14, 2025
Reply from O2 Recycle
Thanks for your kind review, Stephen. Much appreciated.
Reply from O2 Recycle
We are sorry you have not received payment. Please contact us so we can investigate the issue.
They were very helpful
They were very helpful. Easy process to trade in phone. Reason why for 4*s is because it’s been nearly a month and haven’t received the payment from 02
October 14, 2025
Reply from O2 Recycle
We're happy to hear that our team was helpful and the trade-in process was easy. We apologize for the payment delay and any inconvenience it has caused.
New phone was not set up properly
New phone was not set up properly. No sim card so no phone for 24hrs
October 14, 2025
Reply from O2 Recycle
We regret your new phone wasn't properly set up, causing a delay. We'll investigate so this doesn't happen again. Thanks for your feedback.
What a joke
Discussed the switch up to the new iPhone in store. O2 rep was supposed to order it the store however didnt and went to home address. Jiffy bag didn’t come and was being charged for two handsets. Went back to O2 store who couldn’t deal with the issue in store I.e return the phone. Was then sent mailable printout for postage. Bought own protective bags to send. The postage they sent and will send you only covers loss in post for £75. You have to pay extra to post it covering the actual value of the phone your recycling. If you don’t cover it and it’s lost. The value of the phone you will have to cover yourself. Poor service and when calling to sort out, on hold for over an hour!! On the plus side the phone came and works well and happy at least with that!
October 14, 2025
Reply from O2 Recycle
We appreciate you sharing your experience. We're sorry the order process was not smooth and that you experienced difficulties with the return and postage. We'll review these issues to improve our service. We're glad the phone is working well for you.
No response from them
No response from them, no refund. They are saying they dont have my phone when they do.
October 13, 2025
Unprompted review
Reply from O2 Recycle
We regret that you haven't received a response or refund and believe we have your phone. Please contact us so we can investigate this further.
Such an easy process
Such an easy process! I change my phone once a year to ensure that I never damage a phone due to it being old, and it makes the recycle process so simple. Because my phone is always in great condition there’s never an issue returning it and it being recycled by O2!
My favourite contract ever by far
October 14, 2025
Reply from O2 Recycle
We're happy to hear that the process is easy for you! It's great to know that our recycling program works well with your yearly phone upgrades. We appreciate you sharing your positive experience with us.
O2 Southport Got a really good deal and help from a…
Got a really good deal and help from a lovely man called Sai who guided me through my new phone
October 14, 2025
Reply from O2 Recycle
We're glad you had a positive experience and received excellent support with your new phone purchase. We appreciate you sharing your feedback; thank you so much!
Reply from O2 Recycle
We're glad you found it easy to use. Thank you for your feedback; we appreciate it!
Terrible experience
Terrible experience, I’ve been waiting 2 weeks, called to chase guy said it wasn’t on his system, and I’m now being asked for a review! No phone, no pay out no follow up like I was promised!
October 14, 2025
Reply from O2 Recycle
We regret to hear about the trouble you've experienced. We appreciate you bringing this to our attention. We'll investigate and work to prevent this in the future.
Reply from O2 Recycle
We are concerned about the payment issue.Please reach out to us and we hope we can help
Reply from O2 Recycle
This is great to hear Thank you for your review
Can’t really comment I was sent a Jiffy…
Can’t really comment I was sent a Jiffy bag to send it to you. You emailed me to say it had arrived.and I have just had another email to say my account will have payment forwarded.
Kind regards
Don Fryman
October 11, 2025
Reply from O2 Recycle
Thank you for the feedback. We acknowledge your item's arrival was confirmed, and you received a payment notification. We'll look into the process to ensure clarity.
I was very pleased that my old phone…
I was very pleased that my old phone could be recycled and even got rewarded for doing so.
Thank you.
October 11, 2025
Reply from O2 Recycle
We're happy to hear that you were pleased with our recycling program and the reward you received for participating. Thank you for your positive feedback!
So easy to do
October 11, 2025
Reply from O2 Recycle
We're glad our product is easy for you to use, and we appreciate your positive feedback very much.
Reply from O2 Recycle
We're happy to hear that your experience was swift and simple. Thank you for your positive feedback; we appreciate it very much!
Everything went fine from sending out…
Everything went fine from sending out the bag to return. My phone taken to the post office was simple and received an email two days later saying they’d receive my phone great service.
October 11, 2025
Reply from O2 Recycle
We're happy to hear that sending your phone back was simple and convenient! It's great to know you received confirmation promptly. Thank you for your positive feedback; we appreciate it.
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