Oak & Luna Reviews 

My husband bought me one of the padlock, paper clip necklaces.
***One of the most beautiful necklaces I’ve ever owned***
Unfortunately it tarnished after a month of wearing it. I don’t change my jewellery & tend to wear it 24/7. I am also a bit of a sweaty Betty due to medication, so that didn’t help either. I contacted customer support & explained that it was a gift from my husband and that if all the jewellery was made from the same materials then a replacement would not work as I wanted to wear it every day. I was so sad as I absolutely love this necklace. I think it is beautifully made & it looks stunning on. Anyway customer support was very quick to reply & refund was issued. Very smooth procedure with no issues. I would love this in a solid silver version so I don’t have to worry about it tarnishing. All the jewellery looks so beautiful. Would definitely recommend Oak & Luna.

Good quality, and gorgeous in person!

Have bought two necklaces from them and love them!

Placed an order for a necklace before reading reviews! Sadly, the reviews did not compare well! I cancelled my order within the 2 hour cancellation terms and conditions for a full refund . Received acknowledgment from this company offering replacement or a gift voucher valid for 1 year ! I have now replied twice requesting a refund and still awaiting outcome. Please note this company continue to send me emails promoting their goods with discount !
Awaiting reply with outcome, hopefully will be able to have’s positive trust pilot review when/if finalised !
UPDATE- this company has now refunded the goods promptly after posting above review
Thank you

I ordered the herringbone gold Vermeil necklace to be engraved with my granddaughter’s names. This was to be a gift for my daughter when I opened it. I had to search for the names extremely hard to see. With the shipping this cost me $230 I know if I send it to my daughter she’ll open it and will never notice the names. I decided to wear it and ask my friends I had to take the necklace off so they could look for the names.
Very disappointed. If you want something engraved, I would suggest one of the tags that all you do is put an initial on it.

You website isn’t user friendly and so called useable discounts suck. I had a 20% disc I couldn’t retrieve for this order.

I recently ordered a Belle necklace, but unfortunately my order never arrived. I reached out to customer care, and I was so impressed with how responsive and helpful they were! They assisted me quickly and made the process so easy. I was able to reorder my necklace, and I’m so excited to receive it!
Thank you for the amazing customer service and for making a frustrating situation so much better. I can’t wait to get my Belle necklace! 💕✨

The product is amazing! Give yourself enough time for shipping!

Poor Communication and Customer Service! I ordered a bar necklace with an additional engraving 2 years ago. Loved the 14k bar necklace. I requested a return label from customer service this year to do my additional engraving and mailed it in. A couple of weeks later I was contacted by customer support stating they cant complete the engraving because the necklace was discontinued. I received a store credit for the engraving and was told I would see my original necklace back in 10-14 business days. I followed up as it got close to day 14. Customer service reached out and said the necklace could now no longer be returned, but they could give me a necklace of lesser value. Every time customer service reaches out it is a different person. I do not recommend purchasing through this company if you plan to ever service anything

I’d leave 0 stars if possible. I ordered a $130 necklace and it came in tarnished. I emailed for a refund if I sent the fake jewelry back but they said it was not refundable and that I could only exchange it or get store credit. The last thing I want it to refund fake, tarnished jewelry for more fake, tarnished jewelry. Also, why would I want store credit for a place that sells fake jewelry??? 0 stars all around. They need to lower the prices to the same price shein sells jewelry for, it’s fake and has no 925 stamps anywhere. $130 is INSANE!!!

A good friend of mine got me the engraved herringbone bracelet, years ago for my birthday. The engraving said, THE LUCKIEST. I wore it every single day without ever taking it off. It wore down over years of sleeping, and showers, I keep it safe in my jewelry box now as I'm afraid if I keep wearing it, it will finally break. Oak & Luna makes very special jewelry.

Lovely product, excellent service

I have been a fan of Oak and Luna for a few years now! I love all of my pieces. My favorite necklace was recently damaged, and I reached out to Customer Support (not expecting anything, just asking if it could be repaired). They immediately took care of me while making the process so easy. Not only are their products great, they really care about the experience. Also, as a silver girly who never takes her jewelry off (yikes? lol), I’ve never had an issue with quality or tarnishing.

Honestly I have mixed reviews on this website. My husband got me a necklace for Mother’s Day with my three kiddos initials. He ordered me the chain size 14 & to our surprise when we got it, it was so small it fit my 6 year old instead of me. I am 5’1 125 pounds…. I am not an overly size girl and it did not fit me at all. When my husband tried to contact someone it took days for someone to respond to him via email. Once they did they charged him an additional fee to get it resized and had to pay to ship it back after spending over $400 on a necklace that did not fit me. He also paid the warranty since we had a bad experience the first time, not to mention it took an additional 2-3 weeks to get the item back. He ended up ordering a size 18 which I thought would probably be too big but when we got it , it fit me like the 14 size chain would, which is essentially what we wanted. The quality is not the best & it seems like it can break at any minute but at this point we kept the necklace and did not bother doing anything else. Customer Service could be better & for the amount that they charge due to the quality, they should be a little more accommodating.

Broke one of my necklaces, ( still in warranty ) sent pictures to O&L and next thing I get a email saying they will replace it. The customer service is excellent. I have bought over 20 pieces and only two have broken. The quality is excellent. The packaging is so adorable. I love this company and their design ideas. Thank you so much for the great customer service. Oh and also their discounts and sales are amazing too !!!

The order arrived earlier than stated and it was exactly what I ordered. I will order more items and will recommend this to family and friends.

Hello, I purchased a chain from you, and I was told that the delivery date would be August 17, 2026. I have tried contacting you several times, but unfortunately, I have been unable to reach anyone. I would like to know the status of my order and when I can expect it to be delivered. I would appreciate your prompt response. Thank you.

Avoid this company at all costs. I ordered a high-value item over two weeks ago and it still hasn't arrived. Incredibly, it appears the item was sent without any tracking, leaving me with no way of knowing where it is.

For the past six days I have been stuck in a cycle of emails with no meaningful update or resolution. I am continually being told to wait, that the parcel may arrive, or that they are speaking to the courier. None of this helps when there is no accountability and no clear answer as to where my order is.

The whole experience has been stressful, frustrating and completely unacceptable. Customer service has been poor, communication has been inadequate, and the lack of urgency in dealing with a missing high-value item is concerning. Based on my experience, I would strongly advise others not to buy anything from this company.

The necklace is beautiful. The engraving perfectly done (high quality). I loved it so much! Shipping was okay, I expected to have my necklace in at least 2 weeks, but it came in three instead, not much of a difference, so I was ok. Overall, I am very pleased!

Amazing quality, beautiful piece. Only thing I was disappointed in was the time in between getting my sneak peak of my necklace that it was finished and the time it was shipped out. Other than that small detail I would 10/10 recommend to anybody!