I had such a good experience. There was something wrong with the tracking on my package, and they went above and beyond to made sure it got delivered safely. The owner was even on a business trip and... See more
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See what reviewers are saying
Oaken Vault has an incredible selection and top customer support. My experience was fantastic from start to finish. If you're ordering from abroad (especially to Portugal), be aware that tracking... See more
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition). Those worries were quickly taken a... See more
So far I've only bought there once, but it was a rather large order and all went by the book (with a little bonus on top). What caught me, was the competitive price on a number of items for which I... See more
Company details
- Game Store
- also in
- Hobby Store
Contact info
Tamrodsvej 24B, 4960, Holeby, Denmark
- Info@OakenVault.com
- oakenvault.com
4.9
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Warmly recommended :-)
Great customer service and a very nice selection of a bit different board games than the norm.
Warmly recommended :-)
August 9, 2023
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Superb customer service
Great customer service! The boardgame I ordered was damaged due to rough handling by the carrier. Oaken vault provided super and fast customer service - and endured I'd have a new game quickly. Also they have a 100 day return policy.
August 15, 2023
Highly Recommended
Really friendly, Professional. Can not recommend enough. Have purchased several games. All arrived in great condition and currently have more on back order.
August 16, 2023
This company is amazing
This company is amazing. The ordering process was easy and when I had an issue with delivery they were straight on it. Unfortunately they were not able to sort DPD being stupid about their import charges out however they then changed delivery company and sent my parcel again free of charge. I wish more companies were as easy to communicate with.
July 18, 2023
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Good communication
July 15, 2023
Great company
On the fence at first since I'm in Holland and OakenVault is in Denmark. Especially since it was regarding a Kickstarter (Castles of Burgundy: Special Edition).
Those worries were quickly taken away by Benjamin who I had some contact with. He assured me of the correct version, and it's contents. Also that when I placed my order there was virtually no way I could be slighted by too many orders or whatever. Ánd that there were not going to be extra costs regarding (import) VAT / shipping or things like that.
Overall superb experience with this great company and even nicer employees. Thanks again Benjamin!
July 15, 2023
They have the best customer service!
I placed an order from Belgium and it arrived within a few days. We received by accident a broken part which was a manufacturing issue. After emailing we were helped immediately and within less than a week we received the correct part.
July 26, 2023
Unprompted review
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Good fast expeditions and good quality.
May 3, 2023
Quick response and fast delivery
April 25, 2023
Well packaged product
Well packaged product, the product was shipped promptly and without any dents on It.
Great service.
April 23, 2023
Good experience
They wrap your gift for free and write a little personalized note for you. Very sweet. Good price and delivery also.
April 16, 2023
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Fast delivery
Fast delivery to germany. Even with shipment problems.
Nice Customer Service!!!
March 1, 2023
It was great.
February 28, 2023
Serious people and an A++ service
February 15, 2023
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Great delivery
Great delivery, great price. Cute personal message when we ordered the english version of a game.
Would definitely buy from again.
January 29, 2023
The package arrived very soon and was…
The package arrived very soon and was well packed. Thank you.
February 8, 2023
Everything was perfect
Everything was perfect. The game was in mint condition, very well packaged, arrived on time in Greece and everyone was super polite!
January 18, 2023
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