Oakwood Solicitors Ltd Reviews 

1,674
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. Law Firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,674)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Aidan Khan and Oakwood solicitors

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He provided help and guidance at each step. He asked the right questions and encouraged and helped me to gather evidence for my claim and created a strong case.
I am very grateful to Aidan and Oakwood Solicitors.

January 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Shirkers

Not at all interested in me trying to stand up for myself , after enduring the horrific side effects after being placed on Risperidone for ten years.
You’d think that those people in the exact predicament in the USA , who have successfully sued and won , would be a clue? Not a red flag.

May 6, 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

We regret that we were unable to assist you on this occasion, Robert.

The requirements for Clinical Negligence claims in the UK are very strict, and the legal framework differs significantly from that in the USA, meaning similar claims are not always possible here.

We wish you all the best moving forward.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

A professional approach

A professional approach, while being calming, factual, supportive and non judgemental to resolving a distressing internet investment Scam issue.
Very efficient process. Aidan kept in touch every step of the way, ensuring I understood what was happening, was able to help me navigate collating and sharing information, and gain a better result than I dared hope for.

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Natasha Olatunji

Aidan Khan with Oakwood Solicitors did an amazing job for me through a very difficult and overwhelming situation. Everything was handled professionally, keeping me CLEARLY Informed throughout the whole process which made me feel calm and confident in a time of Panic. I surely would recommend Aidan and Oakwood Solicitors to act should anyone have legal issues. Thank you Aidan and Oakwood Solicitors

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Aidan kept me informed throughout

Aidan kept me informed throughout. The whole process was dealt with quickly and professionally. Any email sent was replied to almost immediately.
Can highly recommend Aidan Khan personally and also Oakwood Solicitors.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient, it all happened so quick it made my head spin. They got me a BIG compensation pay out and there might be more. Well done guys! Keep up the good work.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Money focus

You call them and they take all your details and never call back and then say nonsense to reject your case. Very badly, Money focus, lacking professionalism, and poor advice. Will not recommend! Reported to SRA giving the industry a bad name!

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Grim level of service

Grim level of service. After an initial call where a quick triage of the facts were given. I was told to sit tight and somebody would come back to me for extended details once Oakwood have looked into it a bit. Over the next two weeks, I called to supply various pieces of evidence but never heard anything at all. Then, on one random day I got an email saying there was no evidence and not enough information. You guys were meant to call me back. I’ve been sitting waiting for you. And my injury has gotten worse with rest instead of better. You guys are disgusting.

November 25, 2025
Unprompted review
Oakwood Solicitors Ltd logo

Reply from Oakwood Solicitors Ltd

Hi Rob.

We have tried to discuss this further with you, but you would not accept our stance.

Unfortunately there is only so much we can do, but if you did wish to discuss this decision further - please do not hesitate to get back in touch with your case handler.

Kind regards,
Team Oakwood.

Rated 5 out of 5 stars

Outstanding Service

Following my Road Traffic Accident I got in touch with Oakwood Solicitors to support me with my claim and to say they were brilliant would be an understatement.
Tim Driver was outstanding.
He kept me informed all the way through, dealt with an extremely difficult defendant professionally and fought for me every step of the way.

I dont normally write reviews but I couldn't recommend Oakwood enough!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Pension claim Stephanie

I thought my private pension was lost for good,that was till Oakwood Solicitors took on my claim,the service was very good friendly and helpful kept in formed by Gmail and phone calls, took a long time to sort out and finally got compensation thanks to Stephanie Gardner many thanks 👍👍.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Service so bad it’s unbelievable

Awful company. My so called solicitor couldn’t follow the simplest of instructions provided. Then followed up by asking totally irrelevant questions. Then when I raised a complaint it was ignored. Followed by another poor excuse for why they didn’t deal with the matter. Simple return calls and emails that is the resolution.
Finally, to add insult to injury they withheld the transfer to my new solicitor for 2 months. Only after calling and promising to call back everyday until they released my case file was it eventually sent to the new solicitor.
Pee poor organisation and individuals.

STAY AWAY FROM Oakwood if you want good service from individuals who actually care for their clients.

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Pension Claim – Stephanie Gardiner

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She was very informative on all the stages providing regular updates with timescales of when things should happen. No fault of Stephanie’s, it’s took a long time to get to the end but it’s worth it. Very pleased with the outcome thank you.

November 5, 2025
Unprompted review

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