Third time lucky ! Lovely Stamford mini cot/bed from Obaby online.Easy website to navigate and order online.one star deducted for dispatch / delivery process which needs to be looked at to see why m... See more
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Review summary
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Tammy at customer service was so helpful with ordering some replacement screws on a cot bed we had bought a few years ago. Tammy kept us updated on when the parts would be shipped and responded reall... See more
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Fantastic customer service! Even as a second-life owner of an Obaby Crib, when I reached out to customer support they were incredibly helpful and friendly :) Even with me messaging over the Chr... See more
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Amazing customer care and service. Fantastic friendly, knowledgeable staff that listen to your needs and are very helpful. Would highly recommend. Their products are as wonderful as the staff. A pleas... See more
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Company details
Written by the company
Award-winning nursery furniture, lovingly made by our family — for yours.
Contact info
Cleatham Road, DN21 4JR, Kirton Lindsey, United Kingdom
- 01652 641491
- https://obaby.freshdesk.com/support/tickets/new
- www.obaby.co.uk
4.0
Great
644 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful and very quick reply’s from Tammy
Very helpful and very quick reply’s
November 9, 2026
Unprompted review
Reply from Obaby
Thank you so much for your lovely 5-star review! We're delighted to hear you found our team helpful and our response times quick. We really appreciate you taking the time to share your feedback and hope you enjoy your Obaby products!
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Good quality and great aftercare
Good quality products and great aftercare. We lost / damaged a couple of parts for the cot and drawers during house move and they were able to swiftly replace these for a reasonable price. Would buy again.
October 16, 2026
Unprompted review
Reply from Obaby
Thank you so much for your lovely 5-star review! We're delighted to hear that you're happy with the quality of our products and the aftercare provided by our team. We understand that accidents can happen, especially during a house move, so we're pleased we could help get everything back in order quickly and at a reasonable cost.
Your kind words and recommendation mean a lot to us. Thank you for choosing Obaby! ❤️
Replaced Quickly
Had an issue with the Madison Electric Swivel Glider Recliner Chair where the rocker joint came apart after 5 months of use. Emailed support, after a couple pictures and videos, they volunteered to send a new one over. I packed my old one in the box the new one was sent and they arranged the pick up. The process took about 10 days. Customer support was professional and prompt.
October 14, 2026
Unprompted review
Reply from Obaby
Thank you for taking the time to leave us such a lovely 5-star review!
We’re pleased to hear that our Customer Support Team provided a professional and prompt service and that we were able to resolve the issue with your Madison Electric Swivel Glider Recliner Chair.
We appreciate your patience and cooperation throughout the process and hope you continue to enjoy your chair.
Your feedback means a great deal to us, and we’ll be sure to share your kind comments with the team!
Although at first I ended up with the wrong colour toddler…
Ended up with the wrong colour toddler bed but the customer service was fab. I was contacted by Tammy at first via email, and then she called me to get the wrong bed collected and correct one sent out. She also apologised many times for the error. Cannot fault the customer service at all
August 28, 2026
Unprompted review
Reply from Obaby
Thank you for your lovely 5-star review!
We’re sorry to hear that you initially received the wrong colour toddler bed, but we’re delighted that Tammy was able to resolve this for you quickly and provide such a positive customer service experience.
We’ll be sure to pass your kind comments on to Tammy, who will be very pleased to hear your feedback.
Thank you for your patience and understanding, and we hope you enjoy your new toddler bed!
Appalling customer service
Appalling customer service. We bought a drawer to go under a cot from them.
It never worked properly and when I emailed to ask for a new one we just went round and round in circles. I was asked in three separate emails to provide different details despite sending over multiple videos and pictures in different emails and they kept changing their minds as to what was required in order to gain a replacement, with the ballpark changing four times every time I gave them exactly what they asked for. It feels like a complete con.
September 29, 2026
Unprompted review
Reply from Obaby
We’re sorry to hear that you feel disappointed with the service you received. We have proactively tried to assist with your query throughout and have continued to work with you to establish the issue with the drawer and determine the appropriate resolution.
We appreciate that we have requested information from you during the process, however, this has been to ensure we have all the relevant details needed to properly assess the issue and provide the correct assistance. We have also reviewed the videos and images provided and have continued to respond and work towards resolving the matter.
We certainly would not want you to feel that your concerns have been dismissed or that we have intentionally made the process difficult. We remain committed to assisting you and resolving the issue wherever possible.
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Fibre cot mattress delivered with dents…
Fibre cot mattress was delivered with visible dents in the "dent resistant foam"!! Customer services told me they do not consider that I am entltled to a refund as this is as expected and the dents should settle over time!! I am not prepared to let a baby sleep on the uneven surface. Terrible quality and customer service.
No surprise that my review of the product is not showing on Obaby's website.
September 19, 2026
Unprompted review
Reply from Obaby
We’re sorry to hear that you were unhappy with the condition of your mattress upon delivery and understand your concerns regarding the dents, particularly when the product is intended for use by a baby.
We want to reassure you that our Customer Service Team is addressing your concerns and reviewing the reported issue, working with you to reach an appropriate resolution.
We take all product concerns seriously and appreciate you bringing this to our attention.
Replacement part fixed immediately
We ordered a rocking chair (via John Lewis), and there was a faulty part (a screw hole was partially covered and we could not assemble). A very quick email conversation to establish which part was required, and a replacement was shipped out very quickly.
Customer service was excellent, and we are very pleased with the quality of the product once assembled.
July 15, 2026
Unprompted review
Reply from Obaby
Thank you so much for your fantastic 5-star review! 🌟 We’re really pleased to hear that our Customer Service team was able to quickly identify the issue and get the replacement part sent out to you.
We’re delighted that you’re now enjoying your rocking chair and are happy with the quality of the product.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience. 💕
A very pleasant customer experience.
I needed a small replacement part for an OBABY cot bed, the original part on the now older model bed had broken due to three overexcited children jumping up and down on the mattress. I feared I would have to replace the whole bed if I could no longer get a new part from OBABY.
I need not have worried because I sent an enquiry to the company and was promptly informed by an extremely helpful person called Tammy, that my part was still available. I subsequently received a proforma invoice for the part within minutes.
I cannot fault the service provided by the OBABY Customer Experience Team, it was wonderful to be able to deal with a real person, who was prompt, knowledgeable, extremely helpful and did what they said they were going to do.
August 6, 2026
Unprompted review
Reply from Obaby
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that we were able to help you find the replacement part for your cot bed and save you from having to replace the whole bed! It sounds like it has certainly been well-loved by three very enthusiastic children! 😄
We’ll be sure to pass your lovely comments on to Tammy, who will be thrilled to know that her prompt, knowledgeable and helpful service made such a positive difference.
Providing great customer service and being there when our customers need us is something we’re very proud of, so it’s wonderful to hear that your experience with our Customer Experience Team was so positive.
Thank you again for taking the time to leave such a kind review. We really appreciate your support! 💙
I had an amazing experience with Obaby
I had an amazing experience with Obaby, the entire time was absolutely lovely and when i had any questions they were answered as soon as. I would highly recommend them to anyone, really grateful for such amazing service!
July 10, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with Obaby. Providing friendly, responsive customer service is something we strive for every day, so it's fantastic to know that your questions were answered promptly and that you felt well supported throughout.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the team.
Thank you for choosing Obaby, and we hope to be able to help you again in the future! 😊
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Thea shelf - Poorly designed
The bracket needed to attach to the back of the shelf, to hang it on the wall leaves a 5mm gap at the top of the the unit, whilst the bottom of the shelf is flush with the wall. Makes it look like the shelf is hanging off the wall. Obaby's customer services were very quick to reply, but 'As the gap you have highlighted is approximately 5mm, this falls within normal manufacturing tolerances'. They did also send an alternate bracket, as the one pictured on their website is different to that in the manual that came with the shelf, but, it was the same bracket again anyway. They then advised that 'these updated brackets were introduced as a design revision to allow the shelf to sit closer to the wall than the original brackets shown in the assembly manual'. Very poorly designed. Wouldn't purchase from Obaby again.
July 13, 2026
Unprompted review
Reply from Obaby
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the design of the shelf and that it did not meet your expectations.
We appreciate your feedback regarding the wall gap and the brackets. Whilst the shelf is designed to function within our manufacturing tolerances, we understand that the finished appearance was not what you were hoping for. We're pleased our Customer Services team responded promptly and attempted to assist, but we're sorry we were unable to provide the resolution you were looking for.
Customer feedback is extremely important to us, and we will ensure your comments are shared with our Product Development team for consideration as part of our ongoing product reviews.
Thank you again for your feedback.
What a great experience to find a…
What a great experience to find a company actually giving customer support at a level not found in the last decade or so.
I e-mailed last night with a query, they replied first thing this morning then phoned me followed by an other email with quote ! All before midday.
Obaby will be the first name that I think of in the future !
John Davies
July 15, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful 5-star review, John!
We are delighted to hear about your positive experience with our Customer Services team. Providing prompt, helpful, and friendly support is something we pride ourselves on, so it's fantastic to know that your enquiry was handled quickly and efficiently.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. Knowing that Obaby will be the first name you think of in the future is the highest compliment we could receive.
Thank you once again for taking the time to leave such a thoughtful review and for choosing Obaby.
Order arrived on time and was amazing…
Order arrived on time and was amazing customer service would highly recommend this company
July 14, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your order arrived on time and that you had such a positive experience with our Customer Service team. Providing excellent products and support to our customers is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you for your recommendation – it truly means a lot to us. We hope you enjoy your purchase, and if we can assist you with anything in the future, please don't hesitate to get in touch.
Absolutely appalling experience
Absolutely appalling experience with Obaby. If I could give zero stars I would!
After just 4 months of normal use, the crib I purchaesed for my son developed a fault with the locking mechanism, making it unsafe for my baby to sleep in. This is a product that is supposed to keep infants safe, so this is completely unacceptable.
I provided Obaby with video evidence clearly showing the fault, yet instead of taking responsibility, investigating the issue properly, or offering a refund or replacement, they simply blamed me and claimed I must have assembled it incorrectly. The crib had been assembled correctly and used without issue prior to this fault developing.
The way this safety concern has been handled is shocking. Rather than putting customer and baby safety first, Obaby chose to dismiss the problem and shift the blame onto the customer.
I have been left with an unsafe crib after only a few months of use and a company that refuses to stand behind its own product. I would strongly advise parents to think twice before purchasing from Obaby. If a product designed for a baby's safety fails, you should expect support—not excuses.
I have had to purchase another crib (different brand of course) which is totally unfair.
July 13, 2026
Unprompted review
Reply from Obaby
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
At Obaby, baby safety is our number one priority, and we take all safety concerns extremely seriously. After reviewing the information provided, we offered to supply replacement parts free of charge as a gesture of goodwill to resolve the issue and ensure the crib could continue to be used safely.
We appreciate your feedback and remain happy to assist should you wish to accept our offer of the replacement parts.
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Got a next to me crib as a gift
Got a next to me crib as a gift, looked lovely had a small rip in the side of bed contacted via email a lovely women called Vicky got back to me very promptly I explained my baby was due any day, Vicky got another next to me sent in 2 days. Great customer service thanks again for sorting this so promptly and understanding.
July 7, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, despite the initial issue, our Customer Services team was able to resolve everything quickly for you. We'll be sure to pass your kind words on to Vicky, who will be thrilled to know that her prompt support and understanding made a positive difference, especially with your little one due to arrive so soon.
We sincerely apologise that your original bedside crib wasn't perfect, but we're pleased we could get a replacement to you promptly.
Thank you for choosing Obaby. We wish you and your growing family all the very best and hope you enjoy making many precious memories with your new arrival.
Excellent service
I ordered a cot bed from Argos, which was supposed to include a mattress. The cot bed arrived, but the mattress was missing. I contacted Argos, who then informed Obaby. A very pleasant lady from Obaby called me and explained that they had contacted the courier and asked me to allow an additional day for them to resolve the issue. She also mentioned that if the mattress was not delivered by the following day, they would send a replacement. I was pleased to receive the mattress the next day. Obaby was incredibly helpful and managed the situation promptly and efficiently.
June 23, 2026
Unprompted review
Reply from Obaby
Thank you so much for your fantastic 5-star review!
We're sorry to hear there was initially an issue with your mattress delivery, but we're delighted that our team was able to keep you informed and help get everything resolved quickly. Providing prompt, friendly support is something we take great pride in, so it's wonderful to hear that your experience reflected this.
We'll be sure to pass your kind comments on to the member of our Customer Care team who assisted you. We hope you and your little one enjoy your new cot bed, and thank you again for taking the time to share your experience with us!
The product arrived damaged so we…
The product arrived damaged so we filled out the customer service form and they replied almost immediately and are sending out a replacement piece. Brilliant customer service.
May 29, 2026
Unprompted review
Reply from Obaby
Thank you for your 5-star review! We're sorry that your product arrived damaged, but we're delighted to hear that our customer service team was able to respond quickly and arrange a replacement for you. Providing prompt and helpful support is very important to us, and we're pleased we could resolve the issue. Thank you for your patience and for taking the time to share your experience.
Third time lucky !
Third time lucky !
Lovely Stamford mini cot/bed from Obaby online.Easy website to navigate and order online.one star deducted for dispatch / delivery process which needs to be looked at to see why mishaps with orders happen. Box 2 of cot not sent,support desk were quick and helpful and would send box 2. One base of drawer was sent instead of box2 ! Back on the phone with the very helpful Tammy & Vicky who did get my box 2 of cot delivered very quickly
thank you .
May 12, 2026
Unprompted review
Reply from Obaby
Thank you for taking the time to leave us a review and for choosing the Stamford Mini Cot Bed.
We're delighted to hear that you found our website easy to navigate and that our support team, particularly Tammy and Vicky, were able to assist you quickly throughout the process.
We sincerely apologise for the issues you experienced with the dispatch and delivery of your order. We understand how frustrating it must have been to receive incorrect items and to have to contact us multiple times. Your feedback is valuable, and we will share it with our logistics team as we continually work to improve our processes and prevent similar issues from occurring in the future.
Thank you for your patience and understanding, and we hope you enjoy your cot bed for years to come.
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Had an issue with my cot and needed a…
Had an issue with my cot and needed a replacement part, I emailed them on bank holiday Monday had a reply by Tuesday asking me which part etc, by he Friday lunch time I had the spare part delivered, quick and super friendly service!
May 4, 2026
Unprompted review
Reply from Obaby
Thank you so much for your 5-star review!
We're sorry to hear that you experienced an issue with your cot, but we're delighted that our team was able to resolve it quickly for you. Providing prompt, friendly, and efficient support is something we take great pride in, so it's wonderful to hear that your replacement part was delivered so swiftly, especially following a bank holiday weekend.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your support.
Amazing customer care and service
Amazing customer care and service. Fantastic friendly, knowledgeable staff that listen to your needs and are very helpful. Would highly recommend. Their products are as wonderful as the staff. A pleasure to do business with and will be using again in the future.
May 5, 2026
Unprompted review
Reply from Obaby
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you had such a positive experience with both our team and our products.
Providing friendly, knowledgeable service and helping our customers find exactly what they need is something we truly pride ourselves on, so your feedback means a great deal to us.
It has been a pleasure doing business with you, and we look forward to welcoming you back again in the future!
I rarely leave negative reviews
I rarely leave negative reviews, but I feel I have to share my experience.
I purchased a changing unit about a year ago, and the quality has been disappointing from the very beginning. All the drawers felt loose, especially the top drawer, which was shaking and unstable when pulled out. I contacted customer service around April last year to ask for advice, but never received any response.
Over time, the condition has only gotten worse. The top drawer track now frequently gets stuck, and parts of the unit are starting to fall apart. This is far below what I would expect in terms of durability.
What’s equally frustrating is the lack of customer support. Being ignored when raising an issue makes the situation even more disappointing.
If I had the choice again, I would not choose Obaby furniture.
May 4, 2026
Unprompted review
Reply from Obaby
We’re really sorry to hear about your experience and the issues you’ve described with your changing unit — this is not the standard we aim to provide.
We’ve carefully checked our emails and social media channels but haven’t been able to locate any previous contact from you regarding this matter, which is certainly not the experience we want any customer to have when trying to reach us.
That said, we’re glad to see that you’ve now been in touch with our customer service team. They are actively looking into your case and working hard to resolve this for you as quickly as possible.
We truly appreciate you bringing this to our attention and for your patience while we work towards a solution.
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