O'Brien's Opticians Reviews 56

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and helpfulness, noting that they always feel welcomed and never rushed. Many people highlight the thoroughness of the eye examinations and the clear, detailed explanations provided by the optician regarding their eye health and conditions. Consumers are also very satisfied with the quality of the products, particularly the glasses and lenses, and appreciate the personalized care and attention to detail they receive. The service is frequently described as outstanding, with many reviewers commending the team for going above and beyond to ensure a positive experience. People often mention the staff's patience and expertise in helping them choose suitable frames and ensuring a perfect fit.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Service

Consumers find service to be positive, consistently praising the professional, friendly, and knowledgeable... See more

Product

People report positive experiences with product. Customers consistently praise the top quality of the glasses... See more

Based on these reviews

Rated 5 out of 5 stars

Been a patient of O’Briens Opticians for over 10 years. Always had the best treatment from all the staff. Nothing is a problem. You are never rushed during your visit (unlike some high street opticia... See more

Company replied

Rated 5 out of 5 stars

I am very short sighted, have PVD, double vision, astigmatism, and now I have cateracts forming. Despite all this, Dr Janjua, with very great care, patience, and skill, corrected my vision, and his te... See more

Company replied

Rated 5 out of 5 stars

I called to collect my new glasses as usual greeted with a smile. Gemma brought out my my specs checked I could see correctly through them then adjusted the fit nothing too much trouble. After Dr Janj... See more

Company replied

Rated 5 out of 5 stars

The staff are so friendly, chatting & really care about people's lives, always a pleasure to visit. Dr January takes the time to explain everything to u & does his best to look after his patients, I... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

O'Brien's is the oldest independent opticians in Brigg, North Lincolnshire. It was established in 1979. Based on Wrawby Street in the heart of the Town Centre. Focus is always on providing a truly comprehensive and personal eye-care and eye-wear service that offers patients and clients the reassurance that their eye sight and spectacles are being looked after by Optometrists (Ophthalmic Opticians) and Optical Assistants. For nearly 40 years, O'Brien's has served people from all around the world and not just the UK and regularly continues to see clients from neighbouring Grimsby, Hull, Lincoln and Scunthorpe. O'Brien's offers both Private and NHS eye examinations (eye tests) and also provides a comprehensive contact lens fitting, supply and after-care service. O'Brien's is genuinely passionate about providing the best possible product for the needs of the client. The largest range of quality niche eyewear (such as Etnia Barcelona, Flair, Francis Klein, Lindberg, Oliver Peoples and Polaris), designer frames (such as Tom Ford) and sunglasses (such as Ray-Ban, Oakley and Maui Jim) are stocked. O'Brien's remains committed to dispensing some of the best ophthalmic lenses by manufacturers like Nikon Lenswear and Zeiss lens into some of the finest hand-made frames and glasses (spectacles) from around the world.


Contact info

4.8

Excellent

TrustScore 5 out of 5

56 reviews

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Rated 5 out of 5 stars

O'Briens opticians

I have been a client at O'Briens for 5 years and the care and advice I receive in relation to my eyesight from Dr. Janjua and the supportive staff is excellent.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

1st class opticians

Dr Janjua is a first class optician, kind caring and extremely well qualified.
Staff are lovely and practice manager is very knowledgeable and professional

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Been a patient of O’Briens Opticians…

Been a patient of O’Briens Opticians for over 10 years. Always had the best treatment from all the staff. Nothing is a problem. You are never rushed during your visit (unlike some high street opticians). Treatment and results explained .
Top quality service and glasses

March 17, 2026
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Superb

Was a great experience. All staff excellent, really knowledgeable and helpful. Would thoroughly recommend.

March 10, 2026
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Excellent Optician in Brigg

This was my second annual visit to this business and again received excellent service from the reception to the optician.
I have never had such a comfortable and thorough in depth eye examination.
My hobby is in the shooting sports where accuracy is paramount.
If you are concerned re your vision and wish to improve your scores this is the place to go.

February 24, 2026
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

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Rated 5 out of 5 stars

A very satisfied customer. …

I've stayed with O'brien for years as their service is the best. The staff are so friendly and welcoming and you can take as long as you need in the appointment. And what a fabulous range of frames.

February 12, 2026
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Simply the BEST

Personal AND Professional interest. Busy optician but flexible to clients' needs. Clear guidance on how to proceed with special conditions. Mr. Janjua and entire staff are friendly, supportive and make us KNOW we made the right choice at O'Briens.

December 16, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

I would say 5+ stars

Just simple…….they are 5+ stars in everything, products, services, profesionalism. Highly recommend them.

December 9, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

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Rated 5 out of 5 stars

Lovely experience at this practice

Lovely experience at this practice, from walking through the door and being greeted in a friendly way to the most thorough sight test with Dr Janjua.
Gemma provided great help and advice when I was choosing new frames, in fact all the team were very kind and knowledgeable, will definitely recommend

November 18, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

I had an appointment with Dr Janjua…

I had an appointment with Dr Janjua last week and I was absolutely amazed! The fact that he was so patient with me, understanding and so thorough with the eye examination, made the whole process easy! Gemma helped me to pick out a frame that suits my style and needs and I have to say she is an amazing person, so smiley and happy and I couldn’t recommend coming here enough! Thank you O’Briens team

November 20, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

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Rated 5 out of 5 stars

Dr Janjua's Brigg O'Brien's Opticians.

Dr Janjua is a very highly qualified optometrist and offers a very high quality service in his Brigg opticians business. He is absolutely assiduous in his examinations and always explains with great clarity both the patient's optical condition, eye health status, and the changes if any, he is making to the prescription. He also provides a view on the likely future development of the patient's sight. His manner is highly professional, always friendly and helpful and he listens to the patients comments and concerns, and answers questions most clearly, often with a reassuring level of humour. I have been his patient for over two decades and have no hesitation in recommending his business.

November 27, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Professional friendly and knowledgeable

Professional friendly and knowledgeable
Very useful consultation with Dr Janjua I feel much more confident regarding the treatment the NHS has proposed. I shall be returning to Mr Janjua when I have had my treatment and can order new spectacles

November 25, 2025
Unprompted review
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Reply from O'Brien's Opticians

Thankyou for your 5 star review

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service, I have had problems with my eyes for several years and this is the first practice that has clearly explained my condition and offered options to solve the problem. I opted for high quality lenses and I am highly delighted with the results.

October 8, 2025
Unprompted review
O'Brien's Opticians logo

Reply from O'Brien's Opticians

Thankyou for your 5 star review

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