21 Days Without My ₦359,000 Refund – OctaFX Continues to Delay My Payment
I am posting another update regarding my unresolved deposit of ₦359,000 (Three Hundred and Fifty-Nine Thousand Naira) made to OctaFX on 30 September 2026.
It has now been 21 days, and my money has still not been refunded.
On Thursday, 15 October 2026, OctaFX requested alternative bank account details to process my refund. I provided the requested information immediately, along with a supporting bank statement.
However, today, 20 October 2026, following my complaint on Trustpilot, OctaFX contacted me to say that the account details I submitted did not match the attached bank statement.
Why did it take several days to identify and communicate this issue? Why was I not informed immediately so that any discrepancy could be corrected?
What makes this situation even more concerning is that OctaFX has also locked my Personal Area, restricting my access to my account while my ₦359,000 remains outstanding.
I have been patient and cooperative throughout this process, yet I continue to experience delays without a satisfactory resolution.
I am extremely disappointed with the way this matter has been handled. Customers deserve transparency, timely communication and proper accountability when their money is involved.
I am now formally calling on OctaFX to process my full ₦359,000 refund today, 20 October 2026, and provide written confirmation of the payment.
If my money is not refunded or a satisfactory resolution is not provided, I will escalate this matter to the appropriate financial regulatory authorities, consumer protection agencies and my payment provider, supported by all relevant evidence and correspondence.
I have made every reasonable effort to resolve this issue directly with OctaFX, but 21 days without my money is unacceptable.
OctaFX, I am asking you to return my ₦359,000 without further unnecessary delay.
I will continue updating this review until my refund has been successfully completed.
Michael Diokpa