Octopus Energy Reviews 

I’ve unfortunately had to call the bereavement line recently twice and was not a good experience, the first operator I spoke to left me confused and didn’t really resolve the problem , the second operator couldn’t even remember one of the documents that I needed to give them , honestly it was embarrassing, octopus have a fairly decent customer support reputation but at a time when your calling for a little advice and help , I was very disappointed,

Quick to answer the phone and deal with my query. (Should not have had to ring in as had already emailed on Friday but not had a response)

Called to change my tariff and Maria went above and beyond explaining my options. Great service offered and really friendly for the help I needed. Overall a first class service, highly recommended.

So easy to deal with!!

Great to speak to an understanding person rather than ai system. Query handled quickly witj outcome to two issues on the same 5 mins call. Cannot recommend this company enough.

Helpful customer service team member. Confirmed that my new smart meter home monitor (Geo) had not been registered in the system. This explained why it was not connecting to the controller (that had been upgraded recently). I feel there could and should have been more coordination at the time of replacement to explain what needed to be done if the monitor failed to connect. Otherwise, excellent, helpful service with the issue resolved after a further telephone call.

Booked my appointment and got me to the department I needed for my EV query. Thank you.

Brilliant customer service

Having spoken to an engineer to confirm their arrival time for next days appointment, shortly after I received an email to say appointment had been cancelled.
On phoning Octopus, Charlotte answered, although unable to check and give an answer as to what had happened herself she was able to give the the details of the department and the direct phone number so I could get the matter resolved.

Was talking with a lovely lady with in 1 min of calling, No machines! everything resolved very quick and clearly x

My experience today was great with Satish. He explained everything carefully and clearly. He understood with my Type 1 diabetes I can get overwhelmed with these sorts of phone calls and continue to reassure and help me through this experience and I am very satisfied with the outcome .

Customer service is outstanding. Thank you for all the support especially Emma.

My housing association had been less than helpful with my move into a new property. Andrew at octopus escalated my need for gas and rectified the situation in a few minutes . Something said housing association hasn't rectified in 3 weeks. Many many thanks to this exceptional team at octopus 🐙

Incredibly unusual for a company to just have a support email address where things get read and quickly responded to by a human. In an otherwise very nearly indistinguishable UK utility market this is almost enough to switch by itself.

I am experiencing a few financial difficulties this month & reached out to octopus to discuss my options.I spoke to a fantastic customer support advisor called Dario who immediately put me at ease & reassured me that I could put my DD on hold for 2 months until I had started my new job & regained control of my finances..It was an enormous relief to know that if I ever needed help I could reach out ,Dario explained everything clearly to me & assured me not to worry ..what a wonderful young man he is and a pleasure to talk to he cheered me up tenfold and put my mind at ease he is a fantastic asset to your company I will recommend octopus /customer support from you guys to all my family and friends..he really cares about customer needs & there personal situation..bravo Dario & thank you ,fiona x

Incredibly well informed customer service staff member. Went above and beyond and I am highly satisfied. Keep doing what you're doing Octopus!

As usual spoke to a Guy called Aron excellent advice very helpful

Have been using Octopus for 3-4 years now and services has been great.
One of my friend is moved out from the house, his name was on the bill. So he asked for name to be removed and provide the new address for setting up a new account. Unfortunately this has been treated as us moving out! Contacted Octopus to move us back in with no issue but has put us on Octopus flexible instead of the usual intelligence electric go tariff.

The customer services kindly put me back on but has updated the tariff to the latest version which resulting a 20% more fees. Refuse to put it back to where it should be.

In nutshell, they actioned something wrong and refused to correct it. I have provided all the supporting to prove and they just ignored you.

An extremely helpful member of staff spoke to me.