Octopus Energy Reviews 

The quick reply back regarding my request

Octopus deserve their reputation for great customer service - Koye was really helpful, pleasant and efficient in solving my issues, and so far it's all been as smooth as can be. Thanks, Octopus and Koye!

Before I called I was unhappy about my bill , but after I had chatted to Luke and got things sorted I felt a lot happier so thanks to Luke you are a friend for life, Roy Bell

I had made up my mind to leave Octopus Energy and pursue legal action after raising a complaint about what I believed was a bogus and exceptionally high bill. Initially, I felt that customer service was simply following the rule book rather than considering the real circumstances I had explained.
Fortunately, while gathering evidence to take the matter further, I was fortunate to speak with Latifa, who took the time to genuinely review my situation. Her communication was excellent, and, most importantly, she brought a human face to the investigation rather than simply applying the rules without considering the circumstances.
Although the bill remains higher than I would have expected, I am now happy to work with Octopus Energy and set up a payment plan.
This is what I would describe as a gold-standard, win-win approach where fairness, understanding and common sense are applied alongside company policies.
Ten stars to Latifa and the team for turning around what was becoming a very difficult situation. Latifa’s approach has restored my confidence in Octopus Energy.

Ade was very helpful and made the process quick and easy to understand.

Tyrone was helpful & explained/clarified options which made decision making easy

It was so easy to get setup with Octopus energy. The agent was very helpful and had my new account setup in no time. I would recommend Octopus Energy to anyone seeking a hassle free setup.

I do visit your stall in Cheltenham every so often and although Peter and Alex’s quote again very like what I have with Eon, I like the honesty your company gives - so changing electric account later this month!
Catharine Luck

I'm always able to get through quickly and am always able to speak to someone who I can understand and who is able to answer my queries. Excellent customer support and service.

Very helpful and pleasant support which really made us realise what a good company we are dealing with. Thank you

I was impressed how easy it was to talk to someone. I phoned , they answered , my query was sorted and I found the young lady, Ivy,very pleasant and informative and very easy to talk to . So glad I've moved to Octopus .

Harry was excellent. Great communication and very helpful.

I had an issue with my bill, but thankfully Kwa Ka from Octopus was able to resolve it quickly and efficiently. Kwa Ka was an absolute pleasure to deal with from start to finish—friendly, professional, responsive, and genuinely helpful throughout. The issue was handled smoothly, and the level of customer service was truly exceptional. 10/10 customer service! I’m extremely impressed with the support I received and would have no hesitation recommending Octopus to anyone.

I had a query about the start of my new account and was pleasantly surprised that I was immediate transferred to a customer services operative who was extremely helpful and fully with all my queries, this experience was very refreshing and so a very good start with my journey with Octopus Energy. Well done

I moved to a smart meter and the meter didn’t register correctly and I wanted to move to a new tariff, contacted octopus and was assigned to Jonathan who assisted us from the start. It did take a lot of email correspondence to get it all sorted. They had to come out and commission the meter as there was issues where I live.

This was sorted last week and the switch to the new tariff was sorted.

This is mainly down to the persistence of Jonathan chasing this up on our behalf.

Customer service has been excellent.

Thank you again Jonathan for sorting this out.

Dealing with Caroline was very clear and she helped us to understand the process of getting the tariff we wanted,
However my inexperience with doing these sort of things has left me needing some additional help and support

Zaid , was was friendly to deal with and patiently explain various options. Thank you

Friendly knowledgable staff member. Quick call response.
Answered all my questions.

Very happy with Octopus since we switched. One small problem sorted by advisor Gabriel in a quick phone call. Many thanks.

Christian went beyond the basics and worked very hard to get me what I needed. He showed great knowledge & helped me understand it well. Brilliant.