Octopus Energy US Reviews 182

Maria was awesome. Answered all of my questions. If she didn't know the answer right away, she looked it up.

Renewing my plan was very easy thanks to Melissa in customer service. My call was answered quickly and the entire process only took a few minutes. The quoted rate was very competitive.

Clarissa was courteous and helpful in responding to my concerns. Octopus energy has set a standard of care that all companies should aspire to.

The representative was nice and showed very good professionalism.

I called customer service to change my service address to a different apartment for later. I was very impressed with how professional the person switching my order to the new apartment. The gentleman was very clear and coherent. It was fast quick and easy! I've never had a problem with you guys. I am glad to call you my power company!

The rep I spoke with was easy to understand and made it an overall good experience. It was easy to sign up and it was also a good deal. Thank you !

I called octopus 🐙 energy told Jake my issues!!!! He was very helpful and Understanding....and Politeful he switch my plan right away 2 help me reduce the cost of electricity and a way Cheaper rate... Thnk you Jake Alway's man frm Tx....

It took multiple tries and support calls to add demand thermostat. Also, app should pull in smart meter data with 15 min intervals. App should analyze your 15 min data to give advice to look at demand during peak times to see what to evaluate ways to conserve.

Clarissa made my request super easy and took care of us. She was professional, prompt and friendly.

I have to say the two times I’ve reached out to Octopus, I have been VERY pleasantly surprised at the level of customer service… You remind me of what (we all in some level of customer service) should strive to provide -and- as customers expect to receive at ANY business. Thanks again Josh & know you are making your company look Great.

These people are total liars and their customer service people are incompetent to say the least. I started with this company in January of 2025. Worst mistake of my life. Things were good AT FIRST. Then the problems came after I lost my job in March. They had previously been good about communication. But for some reason in June, things changed. My bill was due June 2 and my lights were disconnected June 5 for non payment with no disconnection letter. I thought maybe there was an outage since my bill was only 3 days past due. I waited a few minutes then called octopus energy. When the rep came on the phone I told her my problem, gave her my information and she placed me on hold for over 20 minutes. While I was on hold I received an email stating my lights had been disconnected for non payment. When the rep finally came back on the phone, she said it was their fault and my lights would be back on shortly. They were on within an hour. The next day I received an another email stating that I would receive a formal disconnect notice. I just received the disconnect notice on June 20 with the date on the letter being June 3. My lights were turned off again June 17. The bill was paid on that date in full. Two days later I received another disconnect notice on June 19 for a bill that's not even due yet. That was the final straw for me. I called on the phone on Monday June 23 to see why I'm receiving disconnect notice for a bill that's not even due yet. The first rep Lissette tells me the payment made on June 17 did not go through. I have yet to see a card payment system that allows a debit card to approve a transaction, give a confirmation number but yet the payment they claimed failed. Since my mom made the payment I called her on the phone to verify this failed payment. She can't get back and they have her a code for the payment transaction. I called back to *customer service" and spoke with Jake. After telling him what's going on he tells me that the reason for the June 5 disconnect is because of a payment that was not made from May which I knew was a lie because the bill was paid may 22. He then states he sees the bill was paid then started coming up with other excuses. At this point I had enough. I filed a complaint with PUC complete with receipts. Companies like this should not exist in Texas or anywhere else. There is a whole Facebook group about octopus energy complaints. All you get from this company is a"I'm so sorry about that" they don't try to accommodate or take not even 1 dollar off your bill for the inconvenience they have caused. They literally do nothing. The law states that an electric company has to given notice about the disconnect and this company has failed to do that 2 times. There should be a class action lawsuit against this company and they should be heavily fined by PUC. I will be switching companies.

Clarissa has been extremely helpful with my difficult moving situation! She made a hard situation easier for me!

Finally found an electric company with a decent rate and did everything online.

Solar tracking and usage superior to understanding our usage and billing. Unlimited rollover at oncor pricing of unused solar kwh.

Clarissa was very friendly and professional and easy to work with.

Clarissa was extremely kind, patient and helpful. Providing me the breakdown of a contract renewal.

Melissa was very knowledgeable and pleasant.

Clarissa was extremely helpful in resolving my request. She was friendly, attentive, and fast-acting. I am a brand new customer and is great to be greeted with such an amazing first-time customer service experience.

Melissa was so sweet! I’m a bit sick & even though she assisted me with my concerns she went the extra mile to just cheer me up in hopes that I feel better. I appreciate it more than ever!

Jake very helpful excellent customer service.