Octopus Energy España Reviews 15,610

Highly recommended,
I have just had a long conversation with Jose Dominguez about our account.
What a patient person, highly skilled in his knowledge.
Jose even gave me time to take notes .
He was extremely knowledgeable and polite an absolute credit to the company.
Thank you for your understanding and Patience.
If you are looking for a new electricity supplier. Look no further. Also speaks perfect English.
Many thanks for your patience and support
If you need an agent ask for this one by name.
Kindest regards
Christina

English speaking, helpful and professional assistance. Switching provider was taken care of by them, so I didn’t have to worry. Easy!

We Up graded potencia. Very easy to do, we asked and a few days later it was done! Thank you Sheila C. 🤗

Todo perfecto ☺️ Jess L was very helpfull and nice 🥰

Miguel sorted out my problem very professionally and quickly. Octopus energy are a fantastic company 5 service and easy to use

I have only been with Octopus Energy since middle December 2025. So far I am very impressed, not only with their transparent pricing structure, but also the very quick response to an email I sent them. I needed confirmation that I had completed the online form correctly when they were offering free electricity for 24 and 25 December 2025. I received the reply the next day. So I would give 5* for transparency and 5* for customer service. This is my experience so far.

Octopus Energy is amazing. I am SO glad I switched to them. Their customer support team are incredibly helpful, efficient, kind, courteous, understanding and flexible.

They leave my previous energy supplier in the dust, who were also extortionately expensive compared to Octopus. I have saved so much each month since joining them. Their rates are extremely competitive.

I'd like to give a particular shout out to Toni in their customer support team who has just been exceptional. I had an issue with my apartment's electricity meter tripping off this week and because of having gone through a stressful few months prior, I overreacted as I didn't at first understand the situation and had a mini-meltdown over email, lol.

Toni and the team however responded with such kindness, patience, professionalism and understanding which I was really touched by. These guys are just brilliant.

I have no hesitation whatsoever in recommending them as an energy supplier. Never mind 5, they deserve 10 stars!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Where to start with Octopus. Problems with billing and they messed up linked exported solar. They then promised to recompense all exported electricity and then reneged. Going legal. Do not trust them

I often have to translate the things
I asked for the stuff to be in English
But probably that is very difficult here in Spain

Great price per unit. Friendly and helpful staff. Answered all my questions with patience. I'm very happy with this company.

Fantastica atencion que tubo Francisco conmigo, asi es como se trata a las personas. Mil gracias.

Very good and professional communication.
Very helpful.
My problems are solved.

Thank you

You made it so easy to change my electricity over to your company

Very good experience.i recommend you to everyone

I sent an email on Saturday, waiting for a response on Monday. But Susana G replied on Sunday and because of her great way of communicating my process for increasing my potencia is already in progress. I'm more than satisfied with Susana and Octopus

Great customer service - quick & efficient. They worked well and did everything right.
One important critics about the website: the only options for phone number goven are Spain and UK - not good: what about other lands. I thinks it demands correction.

Great customer service and honest, low tariffs. Couldn’t be happier