Octopus Energy España Reviews 15,617

I signed up yesterday 31/10 with octopus energy, Adelaida spoke great English and explained everything so well that I could understand. The process was very easy. Excellent customer service.

As always customer service was great. Thanks especially to Annie who was very patient and helpful with my queries. Would t hesitate to recommend.

We had very good help by David in english which najes everything easier! David explain and help us .

Adelaida was super helpful and patient. Highly recommended!

Email sent with a query. A speedy response with helpful information I have always found the team very helpful

Excellent experince, thank you.

Compared to our original electricity provider, Iberdrola, Octopus Energy is heads above Iberdrola in pricing, information and customer service.

Careful explanation on how my monthly payment could be reduced by changing time of heavy items eg washing machines and water heating

If I could give more stars I would. A fantastic company to deal with from start to finish. They do exactly what it says on the tin.😎

Quick response and easy to contact

Very efficient and supportive during my transfer to Octopus. The process was easy to follow with a speedy conclusion.

EDIT: Octopus have reached out to pay for reconnecting / re-filling the existing heating system. Hopefully this puts a close on the matter.
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Terrible experiencia con la instalación de energía solar y aerotermia (Octopus España)

Octopus debía instalar energía solar y aerotermia en mi casa en Madrid. Toda la planificación se realizó mediante videollamada y se aprobó.

Primero fue la instalación solar: el equipo llegó, subió al tejado y dijo que no podían instalarla debido a la estructura del tejado. También rompieron algunas tejas. No recibí ninguna llamada de Octopus, solo un correo electrónico una semana después diciendo que habían cancelado mi instalación (después de que yo ya hubiera pagado más de 400 euros en tasas del ayuntamiento, etc.). Decepcionante, pero lo entiendo. Es una pena que no hicieran una visita al lugar para confirmarlo.

Lo segundo fue la instalación de la bomba de calor. Los artículos se entregaron un día tarde, después de que yo hubiera pedido permiso en el trabajo. Tuvimos que vaciar nuestro depósito de gasóleo el día anterior, con más de 350 litros de combustible, corriendo con los gastos (1000 euros). Luego, más tarde ese mismo día, recibimos un mensaje de texto diciendo que cancelaban la instalación porque no podían bajar la bomba de calor por las escaleras. Además, yo había gastado otros 500 euros en tasas del ayuntamiento.

Así que perdí tres días de trabajo por las dos instalaciones, dos o tres meses de mi tiempo y 2000 euros de gastos, solo para que me dijeran «lo sentimos, cancelamos las instalaciones». Ahora me he quedado en casa sin calefacción ni agua caliente y solo con un mensaje de WhatsApp diciendo «lo sentimos por las molestias»...

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Terrible experience with solar and heat pump install

Octopus were meant to install solar and aerotermia (heat pump). All planning was done via video call and approved.

First was the solar install - the team arrived, went on the roof and said they couldn't install it due to the roof structure. They also broke some tiles. No phone call from Octopus, just an email a week later saying they'd cancelled my installation (after I had already paid 400+ euros for ayuntamiento fees etc.) Disappointing, but I can understand - it's a shame they didn't do a site visit to confirm.

Second was the heat pump install. Items were delivered a day late after I had taken time off work. We had to empty our oil tank the day before, with 350+L of fuel in at our own expense (1000 euros). Then we get a text later in the day saying they are cancelling the install because they can't carry the heat pump down the stairs. Also I had spent another 500 euros on ayuntamiento fees.

So I wasted 3 days off work for the 2 installs, 2-3 months of my time, 2000 euros of expense, only to be told 'sorry, we're cancelling the installations'. Now I'm left at home with no heating or hot water and just a 'sorry for the trouble' whatsapp message...

First class experience, smooth integration. David was very helpful and responsive.

Change over dealt with very efficiently. Would prefer to have emails in English if possible please?

I like them and can recommend to everyone! Thank you so much!!!

Best gas and electricity supplier. Very transparent tariffs, and best on the market! Extremely good communication, they reply immediately (in particular, Giovanni very professional and helpful). Site offers English language option, really useful for English speaking customers living abroad.
El mejor proveedor de gas y electricidad. Tarifas muy transparentes, ¡las mejores del mercado!

Excelente comunicación, responden de inmediato (en particular, Giovanni, muy profesional y servicial). El sitio web ofrece la opción de inglés, muy útil para clientes angloparlantes que viven en el extranjero.

No issues with the company. Leaving just for better prices. If Octopus had a bit lower tariff - I would stay with them

super kind and helpful staff! it is a pleasure to talk to them every time I need help!

The complete process went very well. Adelaida drove me through the process very kindly. A few days later I logged in, and it just worked. I love that kind of user experience.
Same in Germany where my main flat is: Octopus always works when you need them, no trouble, no phone waiting lines ever.