Odaje  Reviews 

For the first few days after placing my order, I could see that it had been confirmed but still hadn't shipped. I contacted Odaje on Whatsapp and was told that “the shoes are being prepared at our warehouse.”

After almost a week, there was still no change in the order status, so I contacted them again. Only then did they explain that the shoes were actually unavailable and that they had been waiting to see whether another customer might return a pair that they could send to me. They then cancelled my order.

I find this very misleading. A decent store would have been transparent about the situation from the beginning and allowed me to decide whether I wanted to wait or cancel.

A wonderful store. Beautiful shoes. Great customer service.

Odaje has completely ignored my attempts to contact about a refund. I have tried both the WhatsApp (no response) and email (no response to original email or chaser). It’s unacceptable not to be able to refund a £100+ pair of sandals because of poor customer service. The shoes are nice if you have very narrow feet, but I’d never order again.

I love these shoes and a good reduction in the sale. They are comfortable and stylish.

Ordering online was easy, with super fast delivery to the UK, via Fed ex.

I rarely leave negative reviews, but after waiting over three months without any response, I feel I have no other choice than to share my experience.

In March, I ordered and paid for a pair of sandals from Odaje. A few weeks later, the tracking information showed that my package had been delivered to a pickup point in a different city, more than an hour away from where I live. I was also informed that I had only five days to collect it.

Since it was impossible for me to get there within that timeframe, and because the tracking information stated that the package would be returned to the sender if not collected, I immediately contacted Odaje. I reached out via WhatsApp, email, phone, and Instagram—multiple times through each channel—but never received a single response.

According to the tracking information, the package was eventually returned to the sender. Since then, I have neither received my order nor a refund, and despite all my attempts to contact the company, I have heard absolutely nothing.

This has been an extremely frustrating and disappointing customer service experience. I genuinely don't like leaving negative reviews, but after three months of being completely ignored, I hope sharing my experience will encourage the company to finally respond and prevent others from going through the same situation.

Super responsive and extremely helpful for my order. Explain all the detail on shipping and return.

Great product - easy to order - fast delivery - comfortable and stylish

Very comfortable, beautiful design

My questions were answered quickly and properly. The delivery was on time and the box was not damaged. I bought 3 pairs of shoes and they are wonderfully made and comfortable!

I ordered a pair of shoes to the UK, but they turned out to be too small, so I needed to return them. The returns portal on their website doesn’t actually work for UK customers, which I only discovered after trying to use it.

When I contacted customer support, I was told I’d have to arrange the return myself using a DDP service. As a private customer, that’s either extremely expensive or simply not available. I haven’t been able to find any realistic way to send the item back.

I’m not expecting free returns, but I do expect a company to provide a workable and accessible returns process. At the moment, they seem set up to sell to UK customers, but not to support returns at all.

If you’re based in the UK, I would strongly advise against buying from this shop. I’d also suggest checking other reviews, as it seems I’m not the only one who has run into this issue.

Ordered a pair of shoes to the UK. The shoes are too small and I needed to return them. Went on their English returns portal which does not work for UK returns. Then emailed the company who informed me that I needed to figure out how to return the shoes DDP to them. Even non DDP services as a non-business customer are very expensive but I have not been able to find any courier who provides a DDP service for private customers. So now I am stuck with shoes that do not fit.
I don’t expect returns to be free but I do expect a business to at least provide you with a feasible way to return goods.
Terrible customer service

As always, the requested shoes arrived in good time and in perfect condition.

Super boutique super concept super paires de chaussettes et super top ce recyclage au Portugal

I ordered a pair of shoes on preorder in late December due to be shipped on 28 January. 28 January rolls past and I hear nothing from customer services. After inquiring multiple times I was informed that that model had been delayed and that they were currently preparing my parcel. Two more weeks roll by and I hear nothing. I then email back to ask for a refund and that takes another week! Altogether nearly two months of waiting all for nothing. I do not recommend this business at all.

Beautiful shoes, very good quality. Also, the sizing indication they give online is very accurate. I live in the Netherlands and their service was very fast and kind. Would recommend 10/10. Especially if you have narrow feet.

I discovered Odaje through Alice in Paris, a YouTuber who focuses on Parisian fashion, and I’m so glad I did. The shoes are not only beautiful but exceptionally well made. I’ve purchased about five pairs so far, and I’m continually impressed by the new designs they release. At this point, I can confidently say I’m a customer for life.

I made the mistake of ordering from the UK. They state "Free Shipping" and "Free Returns" though shipping does not include import taxes / customs, and free returns is only for orders from France!

To return will be very expensive as any duties also need to be prepaid with the already expensive shipping that I would need to cover the cost of. This is on top of the hassle of reclaiming import duties / customs that I paid to import it from HMRC.

I messaged them via website, multiple email addresses and WhatsApp 10 minutes after ordering to cancel my order, and they simply ignored it. 3 days later the order shipped.

In the end, I had to refuse the delivery from FedEx (three times!), and raise a case via Paypal to get my money back as customer service is does not respond.

Save yourself the headache!

I bought a very expensive pair of boots that were too uncomfortable for me to then discover I couldn't return them. They don't cover returns outside of France and even if you cover the costs, you have to make sure it is you who pays for taxes and not them, which is basically imposible and very expensive for an individual. I now have to keep them and resale them for a fraction of the price. I would never buy from them again. They told me this information in on their website, but like any normal person, I didn't read all the small print who knows where on the website.