Odido Reviews 

They not the best keeping your information safe

Roaming internet/data in Germany:
Only the first day (03-03) it worked OK.
Next day (04-03) mobile data just crashed and I was not able to revive it. On the phone signs of Tele2 NL and O2.de connection were visible, but no data.

I had a very hard time because of it, and it cost me some EUR 75 extra to mitigate the ill effects.
Odido does not bother, I guess.

UPDATE 20260310
THINGS ARE LOOKING UP

Oidido representative contacted me by phone.
A friendly understanding lady offered some compensation, so nice. I got a month fee holiday!

My cash costs were mostly for the old style roadmaps - booklets (not so common find in the tankshops nowadays) Germany+Europe and direction seeking driving around. Gas stations that is where / how you survive, food & fuel & sanitair + internet.
Even tried to buy instant fresh internet data prepaid in a kiosk. But all that is easier said than done, so No, could not to be completed in time according to kiosk staff, at least.

And theres more nice,
The lovely lady also went to find a technical solution for the App-login+sms-code loop. The technicians did not know.... But, I found it out myself later (go figure after years....). One has to relax your phone's rules at: Apps-Odido-Battery-Unrestricted. Best do this with the Message Apps also.

I just got a message from my vpn that all my information has been found on the dark web. Not that Great! I wonder what odido will handle this? All private information.

I'm so disappointed, i am fully aware that hacking happens to big companies, but so much information was taken. I do feel that the information from odido was not enough. The help is not enough, more like you are on your own.

They dony even care about their customers they said nothing we can do about it...yes you can give everybody 6month free internet...and internet is not even best...they dont let you cancel it because of their mistakes??? I cant wait for my contract to finish

They leaked all my data in a data breach. Now the website is unusable and I have trouble accessing my account. Their phone number is out of use. All my personal data, passport data, bank account date, address and everything has leaked. I wish to cancel my subscription but they are not available either through the website or phone number.

Thanks for letting my data get shared online, guys. Take some accountability on this in stead of waiting this one out. Truly great stuff.

Data-leak, no protection what so ever for their custommers. Just some advice in being more carefull…. How about you take care of it next time……. Bills paid to get all my personal information leaked…. Going to switch provider as soon as possible. But its already too late

kept my data for 5 years without my knowledge. Leaked it.... dont care about their costumers.

They dont even pretend to care about their customers

Cybersecurity amateurs.

When I go to my Odido there is no linked subscription. My husband has been on the phone with Odido about this multiple times. We are still waiting on a reaction or a fix.

I want access to our account and invoices, because I want to know where the difference in monthly payments comes from.

Additionally when I try to link our subscription in our account it can't find anything based on our adress and birth date.

Which is funny (but not really) because all our data that Odido had stored has been leaked, but simultaneously it's unfindable when I want to link my subscription to my account.

They leaked all my data and refused any accountability

This is a great company if you want to be targeted by cyber-criminals, phishing attacks, and get your money stolen. Even before that, I had internet issues after their cellular network completely went down. And it took months for my connection to be healthy again. I regularly commute outside the country and roaming was operational only half the time. Last week cellular internet was down about an hour.

This morning at haveibeenpwned.com confirmed that my personal data has been leaked. Odido doesn't seem to care at all for their customers. No reaction on e-mail, and outdated information on their information page about the data-leak.

Had terrible experiences with them before so moved over to KPN, deleted my account and everything and now I hear my information was leaked after the hack, this is one of the or me examples of a cold and malicious company that care not for its customers.

in view of data leak, decided to change my password, internet acces from Spain was blocked, Odido app unable to acces, sms security code was not sent.
30 min wait at customer services, which stated the problem is in your phone, which is a false statement. SMS function was normal on my phone.
I told customer services not to try to transfer their problems to me.
Then the guy on the phone went mad, and broke the phone connection.

I have the worst experience with Odido. It started in the shop in Delft with one of the employees. He said that they could not close a contract with my EU passport and that is the Dutch law. I live in the Netherlands for 20 years and never experiences this só I was very surprised. My husband had already our kids contract with Odido só he needed to come with me to close the contract! He is British btw! Because the guy at the shop in Delft told me it was the Dutch law i thought that maybe changed and did not check other providers. After this incident we also requested to transfer my phone number to the Odido contract. Several attempts and being always rejected during 5 months on of phone calls and different approaches and people telling me different things i called KPN! I had a new contract on my name that I could do online with my number in a week!!!! They said that the dutch law is a lie… probably this employee in Delft lied just to get the contract and the iPhone we bought! Today we went there and this employee was full of atitude and agressive and started to make excuses. We want to cancel all contracts with Odido with no penalty and already submitted complaints with no answer!!! And now our data is leaked! One of the worst providers I have ever encountered . Customer service is a pile of crap and they are completely disrepectful. Don’t get involved with them!

They didn’t secure their systems and now all of the information they shouldn’t have stored in plain text has been breached.

They didn’t inform me. I had to rely on a third party provider.

I want them broken up and significant (€MM) civilian penalties levied on the board of directors and the top level of executives - CEO, CFO, CRO and CTO.

If I could put 0 stars I would. I haven't even started my contract and I am already experiencing problems. I thought it would be easer if I continue with the same provider that my previous neighbor had and I was using, he advise me against it, but I didn't listen. He also had some problems before. I am sitting without any internet and had been talking to 10 different people on the phone but also in person. Every single one tells me a different story. At first technician will come on the 5th, then on 11th. When I asked why can't they come on 5th I was told it is a "grace period" in which former user can change his mind. Then I was told take the click and klaar device in the meantime, that it is free for 2 weeks, then somebody else saying that is not free. Than at last I got one person who is willing to help and they didn't want to put me through to him on the phone the second time I called, because the first time I wasn’t at home at that moment and couldn’t check a number on the device, because then the client is expecting always to talk to the same person or some weird reason like that. I said that I will then call again. When I did, nobody wanted to answer the call for 10 minutes. I didn’t even get the survey at the end because they knew I would leave a bed review. In the meantime the store is closed, because it is past 6, I can't by the click device anymore, I have to wait until tomorrow. I am canceling my contract and good job Odido you lost a customer before you even got it in the first place. Terrible experience and terible customer service. There is a reason you have over 50% grade 1 on the reviews.