oemusedautoparts1.com Reviews 

65
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were let down by their experience overall. Customers frequently received incorrect, damaged, or completely broken vehicle parts, and many struggled to obtain proper refunds due to unexpected restocking fees and unhelpful return policies. People also experienced severe communication delays, noting that messages went completely unanswered when they sought urgent help regarding missing items or tracking statuses. Some reviewers were happy with the surprisingly fast shipping times and affordable prices offered for various replacement components. A few consumers additionally mentioned receiving genuinely helpful customer service assistance and successful financial resolutions when compatibility issues required returning items.

What people talk about most

Product

Customers had ambiguous experiences with product, noting fast shipping and decent prices on items like... See more

Order

People report ambiguous experiences with order, noting that while some received their parts on time or found... See more

Refund

Users describe widespread frustration with refund experiences, noting that requests are frequently ignored or... See more

Response time

Reviewers express deep frustration regarding response time, reporting endless delays and automated messages... See more

Return policy

Clients share profound dissatisfaction with return policy terms, noting they must cover expensive return... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If I could give less than 1 star I would. The order process was fine the part arrived on time but it was broken and can’t be installed. After several emails back and forth promising someone would be l... See more

Rated 1 out of 5 stars

Ordered a used radio for my daughter's 2012 sonata. What they listed as a 2012-2015 Sonata radio was actually for a 2016-2017 Sonata. I paid for $40 for the radio and was told I would have to pay ship... See more

Rated 1 out of 5 stars

I bought a radio cd oem unit. The cd player would not work. I was careful how i opened the box so repackaged it and took it to the post office. There should have been a return charge but that was wave... See more

Rated 1 out of 5 stars

I ordered a radio for a 2016 Dodge Ram and e-mailed them to get the VIN to unlock the security. Long story short over a period of 3 weeks We went back and forth requesting the VIN and "going to get it... See more


1.5

Bad

TrustScore 1.5 out of 5

65 reviews

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1.5

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(65)

40 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered a part for my car

I ordered a part for my car, and the process seemed straightforward at first. However, it turned into a frustrating experience. I ordered a part specific to my car model—I know exactly what I drive. The part arrived fairly quickly, but the box seemed unusually large for what I had ordered. The next morning, I tried to install it and quickly realized it was too big.
I double-checked my order to ensure I hadn't made a mistake. I hadn’t. I contacted the company, and they asked for my VIN and photos of the part they sent. The following day, I received an email stating that I had ordered the wrong part. But I knew I hadn’t. I reviewed my order again and discovered they had changed the product details on their website.
Here’s what happened: the website initially listed the wrong product number for my vehicle. After I sent my photos and VIN, they corrected the product listing—and then claimed I had made the error. I work in tech, so I understand how these things work. What made it worse was their refusal to own up to their mistake.

I would have been happy to exchange the part and even pay the $25 shipping fee to get the correct one if they had simply apologized. Instead, they blamed me and insisted I ordered the wrong part. When I asked for a refund, they said it would cost me $25 to return the item because, in their view, I made the error.
The lack of accountability was a dealbreaker for me. Had they admitted the mistake, this could have been resolved amicably. If you decide to order from this company, take screenshots of everything. I, however, won’t be ordering from them again.

November 24, 2024
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