OFFCUTS Shoes Reviews 303

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often finding them to be in great condition and offering excellent value for money. Many appreciate the reduced prices on shoes, boots, and trainers, and the honesty regarding the condition of the items. Reviewers frequently mention quick dispatch and delivery, and a smooth ordering process. However, a significant number of people were dissatisfied with the delivery service, primarily due to issues with Yodel. Common complaints include parcels not being delivered, being left in inappropriate locations, or being returned prematurely. Some customers also reported difficulties with customer service when trying to resolve these delivery problems, including delays in refunds for lost items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the good condition of... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report super fast... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, with quick... See more

Price

Consumers find price to be ambiguous. While some reviewers praise great prices, reduced prices, and excellent... See more

Quality

People report ambiguous experiences with quality. Many customers received shoes in perfect or great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect c... See more

Rated 5 out of 5 stars

Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Of... See more

Rated 5 out of 5 stars

I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After r... See more

Company replied

Rated 5 out of 5 stars

I bought of Offcuts Adidas Sambae recently. Was little bit worried what would be state of them but actually they are great! The only thing was they arrived in not original Adidas box which didn't... See more


Company details

  1. Shoe Store

Written by the company

OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.


Contact info

3.3

Average

TrustScore 3.5 out of 5

303 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great winter boot

Great boots at an exceptional price. Can’t wait for the colder weather to wear them!! Waterproof and warm for those muddy winter walks.

September 24, 2023
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Rated 1 out of 5 stars

SCAM Scam all the way.

SCAM Scam all the way.
Order some boots never turned up emailed loads of times asking for refund and they had the cheeky to say when they get returned they will refund me
How can I return something what didn't turn up dip**** Avoid stealing people bank details and personal information fraudulent and fake business

When refund is In bank I will change my review

September 22, 2023
Unprompted review
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi Toni

Thanks for your review.

We're sorry to hear that the delivery was unsuccessful. We would also like to clear any confusion caused as we would only want to convey that your order would be refunded when we saw that it was on it's way back to us.

We can see this is now the case, and so we have refunded your order in full.

We apologise sincerely for the disappointment caused.



Rated 5 out of 5 stars

Finding offcuts was my lucky day!!

I love browsing on this site!
I have purchased many several pairs of trainers and summer sandals.
I am very satisfied with my goods received.
Every item described well. And the prices are good.
Delivery is really quick !
I .ove getting my parcels and am p.eased with all my purchases.l love it!

July 24, 2023
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi Ruth

Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying your shopping experience on our site. It's great to know that you've found exactly what you've been looking for! We take pride in accurately describing our products and offering competitive prices. Our team also works hard to ensure that deliveries are quick and efficient. We appreciate your continued support and look forward to serving you again in the future!

Many thanks

OFFCUTS Team

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Rated 1 out of 5 stars

My order never arrived

My order never arrived. After chasing them they said the parcel was lost and did I want a replacement or refund. I asked for a replacement and the next email I got was an automated email saying I would get a refund in 3-5 days.

July 25, 2023
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi Jasmine

We can see that your order was refunded as there was no stock available in the size ordered to provide a replacement.

We apologise sincerely about the delay and any confusion caused.

OFFCUTS Team

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Rated 5 out of 5 stars

Office boots

The order from Office was excellent, the delivery was on time and prompt. I will definitely use Office again. Thankyou. The boots are amazing and I cannot wait to wear them , brilliant value too!

July 23, 2023
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Rated 1 out of 5 stars

Sizing comes up small

Have bought here multiple times but the sizing on 3 pairs of shoes were so off. I’m usually a 7 but these fit like a 6. The quality was good but sizing being off meant I had to pay for delivery here and back. A lot of wasted money

July 24, 2023
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