Elite Spin | £5000 + 500 FS Reviews 

At the bingo hall, one staff member said the late game was included with my pack, another said it needed a separate ticket. I only found out at the table when the caller had already begun.

Short version. Bonus voided on the 11th. Chat on the 12th, told to email. Emailed the same day. Auto reply with case number 7741. Nothing by the 18th. Chased. New case number, 7902, and the old one shows closed. Nothing by the 24th. Chased again. Now told the original case is being looked at, the one I was told was closed. Two case numbers, one question, three weeks, and nobody has actually said whether the void was correct.

started in march, mostly on quiet evenings after work..
by july i was spending more time chasing this casino than playing on it
two frozen cashouts, one voided bonus, one document request landing on an account the site already showed as verified

At the bingo hall, asked the floor staff why my ticket number was skipped in the raffle draw. He checked the roll, shrugged, and said the strip “must not have printed properly”.
Great.

The filter says new games, but half the tiles open to a maintenance message. Why show them in the lobby if they cannot be launched. The issue stayed unresolved in the history. I saved a screenshot before closing the page.

Gates of Olympus counted 5% after the offer suggested more

At the bingo hall, my reserved seat was beside a speaker with a crackle every few seconds. Staff said they knew about it from last week, which made me wonder why they still sold that table.

reload bonus expired while I waited in chat.

filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one was unreadable, without saying which

sent all three again. wednesday, a message saying the account was verified. thursday, a request for a bank statement. asked whether the wednesday message had been wrong and was told both were correct, which cannot be true of something that says verification is complete

Katie was helpful on the app support chat and got the deposit traced inside ten minutes, no complaint there. The issue is the app then lost the conversation, so when it happened again a week afterwards I began from nothing.

the app forgets the stake and the autoplay setting every time it closes, and it closes itself whenever the phone gets a call. so a session on the bus means resetting everything three or four times over.

the app has no upload section at all, so KYC means a laptop or nothing, and the email does not say that. spent an evening trying to attach a passport photo to a chat window that will not take files.

The withdrawal request conditions in the FAQ say 3 days and the ones in the account area say 5, and no one flags the difference. I only spotted it with both tabs open while the tea cooked.

Newish to all this so possibly a daft question, but I couldnt find anywhere that says how long verification takes, so I used the chat
Agent Molly said 48 hours
Its been six days
Went back, got Craig, who said the timescale depends on volume and wouldnt give a number at all. The odd part is the deposit went through in seconds and nobody wanted a document for that, which is what made me ask in the first place

Went through the reality check settings properly one evening.

thirty minutes or sixty, nothing else, and the reminder does not pause the slot or the autoplay, it just sits over the top. what is it for if the spins carry on behind it?

after tea I tried filtering spending by date and the totals changed after refresh. Same dates, different number. How am I meant to trust the overview if it cannot count steadily? I hate having to screenshot every step like it is homework.

The session reminder popped up after I closed the game
The issue was that confirmation email and account page showed different values. a basic account tool wobbling makes the site look sloppy
I would not have cared if the site had shown one honest status 🤦

I deposited using my debit card and the bonus just never activated. the chat agent Ross told me there was a tick-box I was meant to use, which didn't appear on the mobile version.