Official London Theatre  Reviews 

I had to amend the date of my tickets and it was handled really quickly and efficiently. Thank you!

Really helpful and quick support when I needed to change the date of tickets! Communication was easy to understand and clear

Brilliant customer service from London theatre. I booked tickets for kids week on a week I then couldn’t go and London Theatre contacted the theatre in question for me and arranged an exchange to another date.
Highly recommend and would not hesitate to use again, excellent!

A great service from start to finish - including a very professional and responsive back office/customer service team who can provide extra help when needed.

Danielle was swift at responding and explained what I needed to do to move my tickets and receive a refund clearly

Almost immediate response, and super helpful service when I requested to change the details of my theatre tickets.

Easy for booking tickets and great affordable prices through the Kids Week promotion. I'd accidentally booked tickets for a show I couldn't make and they arranged for the theatre to refund me, no problem!

Very helpful team who dealt swiftly with my request.

I needed to change my booking date and got a response to my request the same day with full details of what I needed to do. It only took Amy one week to arrange the ticket exchange.

I would like to express my sincere appreciation for all the kindness and attention I received from Amy, who assisted me with the rebooking of The Hunger Games.

I always book my theatre tickets through Official London Theatre whenever I travel to London because the service is consistently reliable and professional. I have been using it for many years and have always had positive experiences.

My sincere compliments and thanks to Amy for her excellent customer service and assistance.

I purchased two tickets for The Paddington Bear Experience, then purchased another child ticket, but when I checked the confirmation, I had booked the second ticket on a different date to the first two tickets. I contacted the customer services, they replied promptly and were extremely helpful, they contact the venue and managed to change my ticket to same as the other two. Extremely happy with the with how they dealt with the whole situation and very grateful with the out come. Cant wait to go now...

Amazing service. We've used the OLT for many years and they're great. I recently also made a mistake on a booking and their customer service was spot on. Thank you.

Great and clear comms about kids week and how to access the tickets. Super accommodating when I needed to change a ticket. Brilliant!

I booked some tickets for Kids’ Week and then realised I couldn’t make the date. I reported my problem using the online form and was contacted very promptly with all the steps needed to rectify the issue. I now have a refund on the way for the tickets I couldn’t use and a couple of tickets booked for the correct day! Thank you so much for your help, Amy.

Great experience with Official London Theatre for booking during kids week. What’s a great idea?! And how lucky are our kids with access to world class performances at young age! The staff is also super helpful when there was a tiny issue with my booking. Amy was able to help my challenge in a super timely and efficient manner! I really appreciated the whole experience! Thank you!

I tried to purchase tickets during the kids week launch and got wrong tickets. I sent an email to customer service and they were amazing with sorting the issue. (I did buy ticket protection)

I had a really swift response from the ticketing office that exceeded my expectations! Really happy with the service I received.

Amy in the customer service team was incredible! I accidentally booked the wrong performance, and she helped to reach a resolution quickly. She gave clear communication, instructions, and next steps. Highly recommend!

I managed to book the wrong day for a show by a week. I emailed customer service but didn't expect much as no refunds are given and I didn't add the insurance. Email response was the next day with an option to buy tickets for the right day and then my wrong tickets refunded. Super quick service 😀

Really helpful in rebooking when a family issue came up. Swift response. Very smooth process