OGIO International Reviews 25

I brought a ogio hybrid element stand bag, I love how the bag looks and is a good bag but it started to wear really quick, parts of the straps the colour is fading and we're the bag sits on my back has warn away this started only a couple of months in, sadly I'll never buy another bag from them.

Ogio layover bag ripped on 3rd trip. I've returned the bag a couple of months ago and 36 days later i am still waiting for a refund. Chased multiple times, spoken to them multiple times. Promised a refund will soon be with me multiple times. Awful customer service. Don't buy direct (if at all).

I understand that I am being scammed. No bag have come. 43 days. Dont buy

Bought a Large Travel Bag online, not cheap. Arrived in ok time and initially thought to be a good purchase. But the handle broke on it's second use and I cannot get hold of any customer service. Either by email or phone. When the phone was answered by someone , they transferred me to then sit in another queue and was eventually cutoff.

Avoid this company.

If you bought their products from a retailer, not them directly, they do not stand behind it. The third time I used my backpack the strap pulled out and they said you didn’t buy from us, talk to the retailer. What a worthless company, the product stinks and they don’t care

BEST customer service!! My wheels broke on my 9800 and I asked for a new set of wheels. They did not send it... They send a brand new bag. :-D

So far after 2 weeks of trying via phone and email I have been unable to get a reply on how to claim under their so called "lifetime warranty". The product is the Renegade backpack and it's the second time it has broken due to manufacturing/ material defect. The first timewas within the first 2 weeks and was replaced by the retailer. Exactly the same fault has now developed 12 months on and OGIO seems to make it very difficult if not impossible to claim under the warranty.

2 Hours on hold and just hung up with no answer. But yet their sales department answers in 1 minute, then can't help, so they transfer you to a multi-hour hold line.

Hi
We bought two Ogio Rig 9800 bags . The build is first class - rugged and strong . Paid over £230 each - so not cheap
However , if your bag is not full to the brim the contents move around like they are in a washing machine . Reason - there is no internal strapping to hold the contents down as you would expect for a bag of this quality / expense .
I have e e mailed Ogio UK twice now to see if there is any solution . Zero response .
I would have expected better

The Ogio Silencer bag is probably, pound for pound the worst golf bag I have ever owned. I have been playing golf for 36 years.
I bought the bag because the silencer ‘locking’ compartments seemed like a good idea but:
They don’t work seamlessly, often you have to fiddle with the club to lock it in, they don’t always slip straight into the lock.
The rubber flaps on the top of the slots are bad design and will wear out/tear quickly.
Also, the bag is unstable, mine has rocked off of the trolley a few times, it doesn’t, unbelievably, have any locking mechanism on the base. It does have some extra straps at the top but these are ineffective.
It has, bizarrely, 15 compartments, would love to know why? The putter compartment is way too small, would have been so easy to make it twice the size and make the bag 14 compartments. But, worse even, it is at the bottom of the bag when on the trolley, so surrounded and covered by irons. Really fiddly and awkward to get out. I ended up (for the one round I used it) putting the putter in the top, but this clashed with the umbrella holder which is also badly placed and interferes with getting clubs in and out.
The pockets are ok, nothing new or innovative though. The designs are quite nice but doesn’t make up for all the design faults or the functionality of the bag.
All in all, particularly for the money, it is an expensive and very poor golf bag.
I cannot believe that any pro or scratch golfers took the bag out, tested it and gave it a thumbs up.
And, the Ogio 100 day money back satisfaction guarantee is not what it says. They really gave me the runaround. The first reply to my comments above, was basically, thank you ,will pass on to our design department, sorry and goodbye. After a lot of back and forth they told me to go back to the shop where I bought it. Poor customer service but more importantly, an awful, expensive trolley bag.

I have to say that the customer service I received from OGIO was second to none. I have a golf bag where the zip broke within an hour of contacting them they were sorting a brand new replacement. I take my hat off to you at Ogio world class service, I will forever continue to buy your products. Thanks to you all

I ordered a couple of backpacks that went on sale, the company emailed me back and said my card info was wrong and the bank would not process the transaction. Well thank you bank!!!!!!!! Sounds like from the reviews my bank saved me a lot of heartache. This company seems to be just plain no good.

I bought the Ogio brand thinking it was a sturdy and reliable bag but the very first time I used it, it sustained damage on the airport carousel. Being pretty disappointed that it was so fragile I contacted Ogio however their customer service was quick to dismiss this and link me to their warranty info which states they are not at fault. So that’s it folks, if you want a bag that is fragile enough it can’t handle one flight, Buy an ogio. From my experience they are expensive and fragile.

I bought a golf club a month ago. the product arrived damaged and the shaft is wrong. I sent more than 6 emails, called 5 days in a row but never able to reach them and get my problem solved. please be aware of that stupid company.

Warranty is almost worthless. Instead of replacing an item (materials/workmanship defects) with the same or similar item, they simply offer a 40% off coupon to use on the site.

"PLEASE" AVOID THIS GOOD FOR NOTHING COMPANY....... They had my bag, lost it and got told because I have cancer treatment they wont send me a replacement, Was even asked "what is more important my bag or my treatment"? Also why on earth do I have to put 1 star? Scumbag company

I ordered a Ogio Silencer golf bag as a Christmas gift in November 2023. 2 weeks after I ordered and heard nothing from Ogio, I called customer service to find out the bag was back ordered. New arrival was promised the beginning of January, then end of January, then Feb 9 and now possibly the end of Feb. Customer service is nonexistent.

After ordering a product with next day delivery, two days passed without any updates. Upon checking my order online, I discovered that it had been cancelled without any notification.

Worst customer service, warranty is nonexistent. Live out of my rig 9800 bag but warranty is different for whom they feel. Can have same problem as other people and they will not stand by their product. Absolute worst service I have ever received!

When I got my order I opened the box and it only had some cheap bag they were giving away for free. Didn’t receive my order. Emailed customer support and it said I would get an email response within 24 hours. It’s been a week now. Not a word. But they did email me asking for a review from a verify customer to review the product I ordered and never got. Amazing how my one star review hasn’t made the website.