OG KicksReviews 

854
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick dispatch and delivery of products, often arriving within a few days or even the next day. Many people appreciate the competitive and often lowest prices found online, along with the high quality and authenticity of the products received. Reviewers also commend the smooth ordering process, good communication, and well-packaged items, leading to a hassle-free experience. However, some customers reported issues with orders being canceled without explanation, or experiencing delays and a lack of tracking updates. A few other people also felt that the pricing could be inconsistent for different sizes of the same product, and there were isolated instances of receiving incorrect sizes or damaged packaging.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the authenticity, quality, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and swift... See more

Price

Clients share positive opinions on price, with many reviewers finding products at great prices and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and speed. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Nike trainers after seeing good price online. Very impressed with the service as trainers were dispatched quickly and delivered within a few days. Excellent trainers - just what I wanted so wi... See more

Rated 5 out of 5 stars

Unbelievable service from start to finish. I some how managed to click the wrong size and placed the order but then when I realised, I emailed straight away and they was so quick to get back to m... See more

Rated 5 out of 5 stars

Quick delivery but what impressed me more was that an actual human responds super quick to emails and concerns. There was a query with a refund from my first order and even though it took a few em... See more

Company replied

Rated 5 out of 5 stars

I wrote to the team at OG Kicks after purchase to explain that my 10% code did not go through. They immediately deducted the 10% and adjusted the purchase price. They responded the very same day. Th... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Streetwear Store

Written by the company

Established in 2016, OG Kicks is an independent online and retail store with a community vibe. Visit us on Carnaby Street, Soho, London to discover sought-after sold-out footwear alongside authentic pre-owned kicks, and a personalised and welcoming shopping experience. Or check out our online store for the best prices around plus quick delivery. We stock everything from the latest Nike P-6000's to the iconic Dunks. Every single one of our products has been checked by an experienced team of experts so we can guarantee the real deal by the time they hit our shelves. Have any questions? Please email us on team@ogkicks.uk and we'll be happy to help!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

854 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(854)

573 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely good service and products

My son had been searching for a particular pair of trainers and OG Kicks not only had them in stock, in the right size, but I also received a 10% discount! Even without the discount, OG kicks was still much better value than any other store/reseller we’d been looking at. The OG Kicks website is well designed, and purchasing was quick and easy, and delivery was swift. Cannot fault any aspect of my OG Kicks experience at all, will use again and will recommend to others!

March 28, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

That's a great review Lauren. We do like to offer sought-after-pairs that you cannot find elsewhere. Hope to see you again sometime.

Rated 5 out of 5 stars

Excellent

Genuinely really impressed. Found a pair of trainers for £50 less than everywhere else was selling them, not gonna lie, was slightly dubious. But they arrived quickly, box and trainers in better condition than some I've bought off the high street. Would definitely recommend

April 1, 2026
Unprompted review
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Reply from OG Kicks

Thanks for trusting us. Enjoy your trainers.

Rated 5 out of 5 stars

Ordered 3 pairs of sneakers from OG…

Ordered 3 pairs of sneakers from OG Kicks on different dates and all arrived on time. The shoes were original and exactly as described, with good prices and discounts. Unlike many fake sites that scam people, this shop has been reliable every time. Definitely recommend and keep shopping with them.

April 8, 2026
Unprompted review
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Reply from OG Kicks

Thanks Bernardo. Authenticity is what we pride ourselves on.

Rated 5 out of 5 stars

Fantastic experience at the London…

Fantastic experience at the London store, great range of sizes and choice. Really helpful friendly staff

March 27, 2026
Unprompted review
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Reply from OG Kicks

Glad you enjoyed your experience in store. Our team are very friendly and knowledgeable and love helping customers.

Rated 5 out of 5 stars

Nicely curated selection

I can guarantee this company is trustworthy, authentic and they have a seriously well curated selection. Hard to find colourways and fast delivery, I have used them a few times and will use them again.

April 2, 2026
Unprompted review
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Reply from OG Kicks

Hi Sebastian. You have perfectly described our USPs! Thanks so much for your continued support.

Rated 5 out of 5 stars

ASICS keyano 14 in…

I ordered the ASICS keyano 14 in midnight. There were delivery issues due to royal mail not og kicks who I did have fairly good communication with.

The shoes were as described, totally authentic and beautiful. Though I chose not to keep them as they didn't have the fit I was I was looking for.
But I will be looking to shop with og kicks on the future.

April 1, 2026
Unprompted review
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Reply from OG Kicks

Thanks for your feedback Rebecca. Hope we can help you out in the future.

Rated 5 out of 5 stars

New beginnings

My friend told me about a spot I didn’t expect to get anything cos usually stores don’t have shoes in my size then when I went into ogkicks the staff went through multiple sizes with me without any complaint and were very helpful because of them I now know I can get shoes I didn’t think I’d be able to fit into this stores now my go to

March 28, 2026
Unprompted review
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Reply from OG Kicks

Really pleased we could help you out. Look forward to seeing you again soon.

Rated 1 out of 5 stars

Did not send my order even though it…

Did not send my order even though it said next day delivery after 4 days. I got told my order was cancelled and i would get refunded. I needed them the day after they told me they cancelled the order. Would have been better to know earlier

April 3, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

We sincerely apologise for the inconvenience caused and for not meeting the expected delivery timeframe.

Whilst your refund has been processed, we recognise that you should have been informed much sooner about the cancellation, particularly as you needed the items urgently. Thank you for your feedback, it's valuable in helping us improve.

Rated 5 out of 5 stars

I cannot praise this company enough

I cannot praise this company enough. I have used them a couple of times and everytime they have been the cheapest for the shoes ive chosen and they arrive within 24 hours by royal mail. I will definitely be using then again.

March 25, 2026
Unprompted review
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Reply from OG Kicks

Thank you for your feedback. Much appreciated.

Rated 1 out of 5 stars

1 month and no accessible refund.

Offered a refund to an inaccessible email when it was purchased via another email hopefully they get back to me and resolve it .Been a month since and they haven’t refunded me accordingly despite a request for refund I have no access to it therefore I lose out on the item and my money £300 down the drain

April 1, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

We understand your frustration and are sorry for the inconvenience caused by the delivery issue and the delay in resolving this.
We can confirm that your refund has now been processed back to the original payment method used for the purchase, which was a gift card registered under a different name.
As the refund has been completed to the original payment method, this matter is now considered closed.

Rated 5 out of 5 stars

Great Company

Great company. The trainers were the lowest price I could find for that model online. And they were delivered promptly within a few days. I'll probably check this site out next time I need new running trainers.

February 26, 2026
Unprompted review
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Reply from OG Kicks

Great prices and quick delivery is what we pride ourselves on. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent

I purchased the trainers that I wanted on sale from OG Kicks. I placed the order around midday and received my order the very next day.
The website is easy to use and I was so chuffed to receive my trainers superfast.

March 25, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

Many thanks for the review. Enjoy your trainers :)

Rated 5 out of 5 stars

found the shoes I’ve been looking for!

got the shoes I have been wanting for the longest time & at a great price! there are so many options & fast delivery too, will be ordering more soon!

March 17, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

We like to offer sought-after and hard-to-find pairs. We're pleased you could find what you were looking for.

Rated 5 out of 5 stars

Great!

Ordered a pair of trainers
Despatched same day for next day delivery
Great service and great company !

March 18, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

Great review too! Thanks Jodi.

Rated 5 out of 5 stars

Plenty of information in the product…

Plenty of information in the product description. Item is good value for money. Good comms throughout the purchase re expected delivery etc.

March 12, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

Thanks for your comments. We always aim to keep our customers up-to-date. Have a great day.

Rated 5 out of 5 stars

Easy to order

Easy to order, good prices and good quality items. Wholly positive experience with OG Kicks

March 13, 2026
Unprompted review
OG Kicks logo

Reply from OG Kicks

We love giving our customers a great experience. Thanks for the review Karl.

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