Ohme Reviews 

Installation and set up were absolutely great, so no complaints there.

However, 9 months on and there's an issue with my charger. Tried calling customer services only to be left for 20 minutes with no pick up or notice of how long to wait.

Emailed customer service, got a reply asking for some details, and 4 days later no response. Sent 3rd email asking if query being dealt with and no response. My electric supply is being compromised so the charger issue needs addressing. I'm not impressed by the level of customer service which is so far poor.

This company only appear to be interested in making a sale and not proper customer service. I was told very quickly that all the videos and photos uploaded has been assessed and that I had been fast tracked for installation - the operative was very quick to ask for a review which I thought was odd at that very early stage. Website tracker is not very useful as only tracks date for installation which is given by installer anyway. They have clearly not reviewed the survey information to make a proper assessment of the work required, as now I have to wait for nearly a month for other work to be carried out that the installer was not qualified to undertake. No real understanding of what the job requires and when trying to make a complaint, you are just given a series of lines from a script, without the operative actually listening to what the issues are or doing anything about it. Not impressed at all - would avoid in my view

The two men did a great job very curteous and helpful. Considerate in order to work around where we needed to keep dogs so had to walk around the property not through it. They have done an excellent job with little disruption. Patiently showed me how to use the app with out being patronizing like some people can be. Well done to both of them. They are a credit to your company.
Christine Walker for myself and husband Keith

The customer service representative Brooke was very pleasant and efficient in arranging with a colleague to send free of charge a replacement holster damaged by builders at my house. The part arrived within three days a standards of service which is unprecedented in this country by most organisations. From my experience I must highly recommend Ohme who have provided a high standard of service from the off and for this after sales experience it appears they more than honour guarantee and conditions of sale, marvellous

Rob is very professional, I am happy with the job. Left the area clean and tidy.

Electrician fitting my charger very polite and efficient it’s a shame he couldn’t give me a quick rundown but they are just contractors. Cannot pair with my Hyundai either Ohme or Hyundai need to get it fixed.

Pleasant, efficient, and on time

The product and installation is first class and is easy to operate once you are familiar with the process.

First class service from start to finish well explained and delighted with installation
John who fitted installation
Made the process so easy all questions I had answered easily
No mess no fuss ..

Would highly recommend 👍🏻

Issue with my ev charging speed. Zach identified the issue and helped resolve straight away

Charger stopped charging to full capacity for some reason whilst nothing had changed or altered. I worked around it. You have to go onto the app every time you want to charge your car, and now when I go into the app it asks me to set up and account, even though I have had an active account for months. So i go through the set up process again only for it to tell me that my charger is already linked to an another account!! Which is obviously my account.

There is ZERO customer service. Every time you call them it just says they are busy and puts you on hold - whatever time of day it is. So you can never speak to anyone. I have currently been on hold for 57 minutes with no answer. And I have no way of charging my car.

Absolutely shocking service. AVOID

Installation was really good and well completed, excellent work and very tidy when finished by the installing engineer. Brilliant work thank u.

Frederick was able to confirm a suitable slot. after window for appointment wasn’t included in original email.

Frederick was very helpful sorting out an installation date change due to a family emergency. Nice company to interact with

Painless installation, by a competent engineer, information easy to obtain, all good.

The engineer arrived on time and managed the whole installation without any issues.

Location and plan for installing the charger fully explained and agreed.

On completion if the installation the Engineer explained the use of the APP and how it worked.

Also gave advice on how to operate the APP functions.

My new EV has not arrived yet, but testing the use on my Plug In Hybrid for experience.

I am extremely happy with the whole process and how the charger has been installed on my property.

Awful supplier. Awful customer service. Because of this we will be ending our ev car when the lease is up. Never ever again will i buy an ev car. Ohme are just a shocking company. They use a company called plug in and they are just as bad. Lies lies and more lies. Beware of using them as they are incompetent electrical installers.

Great installation. Jason who did the install was very helpful, polite and completed the install as we had discussed at survey.

Frederick was amazing and helpful 👏

As part of the Motability Scheme, Ohme installed an EV charger at our house. The experience was quick and easy, arrangements were made and the installation has happened within a couple of weeks of our application for an EV car. The installer, Lee, was very helpful, knowledgeable and a pleasure to deal with.