I explained how stressed I was about only getting store credit for a bunch of potential grad dresses I had ordered. I couldn’t afford getting store credit instead of the money back. Stephanie truly sa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oh Polly is my go-to for all events and I cannot recommend the quality of their clothing, especially the dresses. Delivery is always to a high standard with clothing arriving beautifully boxed and s... See more
Company replied
Bailey, Elle and Stephanie were really really nice and reached out asap to my requests. They were always able to help and I have to be honest, I was a bit worried that there may be any issues with my... See more
Company replied
Never have I ever received such amazing customer service. Kept me in the loop and up to date with my missing parcel I didn’t have to chase once! Big thanks to Elizabeth, Kasia, Lauren, Lowri & Georg... See more
Company replied
Company details
Our promise to you
Written by the company
- Help
- You can contact our customer service team by emailing hello@ohpolly.com. Our friendly and hard-working agents are available 24/7 and will be happy to help you.
- Delivery
- We ship worldwide, offering a wide range of delivery services; from standard UK delivery, to express delivery, next day delivery and click & collect. A delivery estimate will be provided at checkout.
Contact info
Oh Polly, Unit 3, Riverview Road, Bromborough , CH62 3RL, Wirral, United Kingdom
- hello@ohpolly.com
- ohpolly.com
4.3
Excellent
52K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Good quality dresses for every…
Good quality dresses for every occasion.
Whenever there’s a birthday party or an event I always visit oh Polly.
April 24, 2026
Unprompted review
Reply from Oh Polly
Hey Julia,
We're so happy to hear that you find our dresses to be good quality for every occasion! Thank you for your positive feedback; it truly means a lot to us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
smooth experience
The navigation was easy, I found exactly what I was looking for and it’s great quality.
April 23, 2026
Unprompted review
Reply from Oh Polly
Hey Sabrina,
We're happy you found our website easy to navigate and discovered exactly what you were looking for. We appreciate your feedback on the great quality!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Fast response and great customer…
Fast response and great customer service!
April 18, 2026
Unprompted review
Reply from Oh Polly
Hey Megan,
We're happy you had a great experience with our fast response and customer service! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Great Customer Service
Customer service was very helpful and responsive when it came to my unique request. This isn't the case with many retailers, so I was pleasantly surprised by the Oh Polly team, including Katie.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey,
We appreciate you sharing your feedback! We're happy to hear that our customer service team was helpful and responsive to your request. Thank you for your wonderful feedback.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Can’t speak to anyone, only a chatbot
Awful company and I haven’t even managed to place an order yet. They say their ‘friendly and hardworking team’ are available 24 hours. I’ve spent the last 13 hours trying to speak to someone and all I get is a chatbot. When you send an email to the address quoted, all you get is chatbot replies that just repeat themselves over and over again. Awful.
April 23, 2026
Unprompted review
Reply from Oh Polly
Hello Estelle,
Thank you for your feedback. I can see that this has now been resolved for you, but I’m sorry for the frustration you experienced while trying to get in touch!
We use our chatbot to capture the basic information required to help our agents solve tickets more efficiently. This helps us keep our response times as low as possible, as it limits the amount of back-and-forth needed to understand the problem and verify customer accounts.
I have, of course, passed your feedback onto the team regarding your experience with the automated replies. We’re always looking for ways to improve, so thank you for sharing your thoughts with us.
Thanks,
Oh Polly Customer Care Team
Katie and Lauren were super efficient…
Katie and Lauren were super efficient at resolving the issue of missing item. Best customer service I have ever received. A massive THANK YOU. Both your hard efforts is very much appreciated.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey Lily,
We're happy to hear that your issue was resolved efficiently. We appreciate your massive thank you and are so glad that you received the best customer service. We appreciate your feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
LOVE
Amazing quality sizing accurate to all descriptions and overall 100/10
April 23, 2026
Unprompted review
Reply from Oh Polly
Hey Dilek,
We're happy to hear that you found the quality amazing and the sizing accurate. We appreciate your perfect rating and positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
This was my first time shopping with…
This was my first time shopping with you. I bought a dress in 3 sizes for my niece who unfortunately is going through treatment for cancer right now and due to the medication wasn’t sure what size she would be. The dresses were beautiful and exactly as pictured but unfortunately just not the right size fit for her for now. Well your customer service department was phenomenal! I corresponded with Eva, Bailey & Becca and there was another woman when I first realized I needed to make a return and I’m sorry I can’t remember her name. They all were professional, kind and extremely helpful. They made what felt very overwhelming and stressful a very simple task. I would highly recommend Oh Polly as a company but your customer service department is really impressive.
Thank you
Bonnie Greene
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey Bonnie,
We appreciate you sharing your first shopping experience with us. We're happy to hear that our team provided excellent support during a challenging time. We value your recommendation and thank you for your kind words.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Love!
Great costumer service and super wonderful staff!! The dress i received was beautiful and good quality. Love it!!
April 16, 2026
Reply from Oh Polly
Hey Jocelyn,
We're happy to hear you received great support from our staff! We appreciate you acknowledging the dress's beauty and quality. Thanks for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I had an amazing experience with a service agent
I had an amazing experience with a customer service agent who assisted me with a return process. She was really helpful and incredibly kind!
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey Sarah,
We appreciate you sharing your feedback. We're so happy to hear that our agent was helpful and kind during your return process. Thank you for your positive feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
STAY AWAY
STAY AWAY: Sent wrong items, lied for 5 days & offered insulting compensation!
I had an absolute nightmare experience with Oh Polly. They sent me a completely wrong dress (a random item in their bag) and instead of fixing their mistake, they kept me in a loop of lies for 5 days. Their support repeatedly promised a resolution within '6 hours' just to make me wait, which never happened.
I had to officially report them to ECC Greece just to get a refund. After all this stress and negligence, they had the audacity to offer a pathetic £10 gift card as compensation. When I rejected this insulting offer, they simply 'closed the thread' and ignored my messages.
This is a company that has ZERO respect for its customers and relies on automated bot replies to avoid accountability. My case with the European Consumer Centre remains OPEN and I will not stop until I am properly compensated for the moral damage and misleading information.
BEWARE: Do not spend your money here if you want to be treated like a human being. 🚩🚩🚩
They finally refunded the items but STOLE my shipping money (€9.95)! They are refusing to refund the delivery fee even though they sent the wrong order. Absolute scammers. Still no word on the compensation for their 5-day lies. ECC Greece is handling this now
April 17, 2026
Unprompted review
Reply from Oh Polly
Hello Vasiliki,
Thank you for your review. We’re really sorry to hear about your experience and understand how frustrating this situation must have been.
We can confirm that you did receive an incorrect order, and we sincerely apologise for this error. This has been escalated to our warehouse team to ensure improvements are made and to help prevent this from happening again in the future.
In terms of your refund, we can see that both the items and the shipping fee have been refunded separately. The item refund was processed on April 21 at 12:45 PM, and the shipping refund was completed later that same day at 8:13 PM. Based on this, there are no outstanding amounts left to be refunded.
We’re very sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Thanks,
Oh Polly Customer Care Team
I had a very disappointing experience…
I had a very disappointing experience with Oh Polly.
I ordered 7 items (around €210 total), but when I collected the parcel it already appeared to be tampered with. Once I opened it at home, I found only 3 items inside – 4 items were missing.
I contacted customer service immediately and explained everything, including that the parcel did not seem properly sealed. Despite this, they refused both a refund and a reshipment, claiming the parcel weight was “correct”.
This makes no sense – parcel weight does not prove that all items were actually delivered, especially in cases of tampering.
At the end of the day, I paid for 7 items and received only 3. I am now being refused a refund, which effectively means I paid for items I never received.
I am requesting a full refund for the missing items.
Very disappointed with how this has been handled.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hello Julia,
Thank you for your review. We’re really sorry to hear about your experience.
We have carried out a full investigation with both our warehouse and the courier. CCTV from dispatch shows that all 7 items were packed together securely in one box before leaving us. We have also reviewed the packaging image provided, which shows no visible signs of damage, tampering, or resealing. In cases where a parcel is damaged in transit, this is typically noted and repaired by the courier, and no such reports were made for this delivery.
Additionally, due to the size and weight of the items ordered, any missing pieces would usually result in a noticeable difference, which would be flagged during transit. The courier has confirmed there were no indications of damage or tampering at any stage, including at the point of delivery.
Based on all of this information, we believe the parcel was delivered in full. As such, we’re unable to uphold your claim on this occasion.
Thanks,
Oh Polly Customer Care Team
Mediocre
Customer service was great when i finally was able to get through to someone. I was having issues with receiving my order and returning my order but they responded quickly to emails. It was inconvenient that they tried to make you go through an AI chat prior to speaking to a real person and finding an email was difficult. Their delivery carrier was awful in delivering my order making my experience unpleasant.
April 15, 2026
Reply from Oh Polly
Hello Mikayla,
Thank you for taking the time to leave us feedback. I’m really sorry to hear your delivery experience was so frustrating, and I completely understand how disappointing this must have been.
Your comments around the carrier, tracking information, and our chatbot process have been passed on to the relevant teams so we can improve this experience moving forward. While the chatbot is intended to help us gather order details quickly, we appreciate that it should never make it harder to reach support.
I’m sorry again for the inconvenience caused, and thank you for giving us the opportunity to learn from this.
Thanks,
Oh Polly Customer Care Team
Scam
This is bad, very bad, i bought a red dress for valentine and it came late af, then when it came I didnt have time to open it and now i openned it was a wrong dress and wrong size, i got XL but I ordered S, this store is definitely a scam, now i cant return because it passed so many days and it was my fault, but can all stores work more professional please, i dont recommend this store for you, this store is worse than I expect.
April 22, 2026
Unprompted review
Reply from Oh Polly
Hello Hannah,
We’re really sorry to hear about your experience, this certainly isn’t the standard we aim to provide.
Unfortunately, as only your first name has been left on the review and no order details or contact information have been provided, we’re unable to locate your order and fully investigate what may have happened here.
We have reached out to you via Trustpilot to request some additional information, so please do reply when you get a chance and we’ll be more than happy to look into this for you and see how we can help.
Thanks,
Oh Polly Customer Care Team
Best customer service
Very good customer service, fast response and solution for my problem
April 22, 2026
Unprompted review
Reply from Oh Polly
Hey Noya,
We're so glad our customer service was able to provide a fast response and solution! We appreciate you taking the time to share your positive feedback with us.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Customer service super helpful and…
Customer service super helpful and considerate!
April 20, 2026
Unprompted review
Reply from Oh Polly
Hey Wendy,
We appreciate your feedback and are so happy to hear our customer service was helpful and considerate! Thanks for your support.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Refunded back to the gift card first
Refunded back to the gift card first despite me keeping more than the value of the gift card. Once the gift card is spent, I won’t buy from them again.
April 20, 2026
Unprompted review
Reply from Oh Polly
Hey Sophie,
Thank you for your feedback, we’re really sorry to hear about your experience.
We understand your frustration here. As part of our refund policy, any amount paid by gift card is automatically refunded back to the gift card first. We appreciate this may not always be expected, and we’ve passed your feedback on to our team for review.
We’ve looked into your order and made adjustments to help resolve this for you, and a member of our team has been in touch directly with more information.
We’re sorry again for the inconvenience caused and hope we can restore your confidence in shopping with us in the future.
Thanks,
Oh Polly Customer Care Team
The customer service is awesome
The people who answer are very cool and patient, one of the best customer services that I've seen, they helped me a loooot. Thank you so much<3
April 20, 2026
Unprompted review
Reply from Oh Polly
Hey Karina,
We appreciate your kind words! We're so happy to hear that our team was patient and helpful. Thank you for your wonderful feedback!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
I love the fast replies and service…
I love the fast replies and service provided by Ohpolly, whether it’s shipping or any other issues I have. Lowri has recently helped me with an issue I’ve had with an order. She was very fast and helpful! Super happy <33
April 20, 2026
Unprompted review
Reply from Oh Polly
Hey Erin,
We're happy to hear about the fast replies and helpful service you've received from us. We appreciate you highlighting the support you received and are so glad that we resolved your issue quickly!
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
Reply from Oh Polly
Hey Eirini,
We're happy to hear that the filters were helpful for you! Thank you for your positive feedback; we appreciate it.
We look forward to serving you again in the future. Take care and enjoy the rest of your day!
Thanks,
Oh Polly Customer Care Team
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