Oilfast Reviews 

272
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery drivers for being prompt, careful, and always respectful of their property during oil drop-offs. People note that the team answering calls is consistently cheerful, polite, and extremely helpful when arranging new orders. Consumers appreciate the convenient automated top-up system and enjoy remarkably fast turnaround times whenever urgent supplies are required. In addition, buyers frequently mention that the pricing rates remain very competitive, making it easy to manage household heating expenses. Overall, individuals feel confident trusting this provider due to their consistent reliability and smooth communication throughout the entire process.

What people talk about most

Delivery service

Consumers express great satisfaction with the delivery service, frequently highlighting the prompt and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistently great experience from start to... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and clear... See more

Price

Reviewers highlight positive aspects of price, consistently reporting competitive rates and great value for... See more

Order

Customers consistently note positive experiences with order and appreciate the consistently reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great to deal with from start to finish. Always helpful on the phone and all costs/ delivery information communicated clearly. Delivery driver fills up our oil tank and you wouldn't even know he'd bee... See more

Company replied

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Rated 5 out of 5 stars

A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more

Company replied


Company details

  1. Fuel Supplier
  2. Diesel Fuel Supplier
  3. Energy Supplier
  4. Heating Oil Supplier
  5. Kerosene Supplier
  6. Petroleum Products Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

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No recent history of asking for reviews

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4.8

All reviews

(272)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly, customer focussed service


Email queries are answered promptly, and follow up phone calls work seamlessly, regardless of whether the phone is answered by the originator of the email or not. I always feel that I am a valued customer and all office and delivery staff are competent and friendly.

February 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

I just wanted to thank Carol and all the staff at Oilmaxx Raglan (Oilfast). I messaged on Sunday that I had run out of heating oil and Carol called me back on Sunday afternoon and arranged a delivery Monday morning. I have been with Oilmaxx for over 10 years and have always had fantastic service, I would highly recommend them

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

First time ordering heating oil. The arrangements were made efficiently by a very professional sounding gentleman.
The price was the best /cheapest, delivery was within 3 working days and the Driver was good with instructions and very friendly.
I cannot fault and will definitely be re-ordering. Thank you.

November 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Great service

Always competitive in prices for domestic fuel oil. Friendly office staff who are always happy to help with any queries and return your call promptly.
A great 'local' company.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful office staff and courteous…

Helpful office staff and courteous delivery drivers all from the Inverness depot. Never have to wait any time for oil to be delivered and on occasions I have received it on the same day as ordering it. Excellent service

July 5, 2023
Unprompted review
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Rated 5 out of 5 stars

igreat staff

Whilst not always the cheapest Oilfast try to give as good a price as they can and no one catch match their unbeatable reliable customer service and delivery.

Great company

June 30, 2023
Unprompted review

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