I've been a customer for quite a while and I've always been happy with the contents of the box but the November one has left me feeling deflated why are there only 10 snacks instead of 15 but no redu... See more
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The subscription box is fantastic, the items are all great and I love that the box includes snacks I ordinarily might not have thought to buy, with a good balance between sweet and savoury. I shared s... See more
I ordered a couple of mixed snack boxes and they have arrived promptly. However, they were both exactly the same (in fairness this possibility is clearly stated on the website) and each was missing an... See more
Company replied
Originally, the package was delayed and wouldn't be arriving until two days later. I was a little disappointed, but I understood it wasn't their fault. However, the package was delivered the next day,... See more
Company replied
Company details
Written by the company
Oisoy is a shop for people who love cooking and eating Asian food and snacks! We are your online supermarket that stocks all the must-have cupboard staples and the latest trending Asian ingredients – delivered straight to your door! We like to keep cooking Asian food as simple as possible by doing all the leg work of sourcing and stocking all the ingredients you’ll need to create your best Asian dishes every time! We also pride ourselves on sourcing our products at the lowest possible prices, ensuring you get the best value.
Contact info
Unit 2 Southmill Trading Centre, CM23 3DY, Bishops Stortford, United Kingdom
- hello@oisoy.com
- oisoy.com
4.2
Great
83 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Reply from Oisoy
Thank you for your lovely review Justine! We're delighted to hear you were pleased with your order.
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Always a pleasure shopping with you
Always a pleasure shopping with you , and you always add free stuff for me thank you
February 21, 2023
Reply from Oisoy
Thank you for your lovely review Hannah! We're delighted to hear you were pleased with your order and like the freebies!
Little online gem
Easy to use website and my order was despatched as indicated. My son loved the sweeties and has already asked I buy some more.
February 20, 2023
Reply from Oisoy
Thank you for your lovely review Rene! We're delighted to hear your son enjoyed the sweets and you were pleased with your order.
The package was very well secured
The package was very well secured, enjoyed the goodie definetely will order again!
February 22, 2023
Reply from Oisoy
Thank you for your lovely review NB! We're delighted to hear you were pleased with your order.
Great experience
Great experience, and they surprised me with lots of freebies. Will definitely buy from here again.
February 16, 2023
Reply from Oisoy
Thank you for your lovely review S.S! We're delighted to hear you were pleased with your order and enjoyed the freebies!
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Love this company
Good price, quick delivery - kept updated. Happy with products, and really likes the little freebies included with the products. Will definitely use again.
February 16, 2023
Reply from Oisoy
Thank you for your lovely review Tamsyn! We're delighted to hear you were pleased with your order and enjoyed the freebies!
My well packed order arrived safely
My well packed order arrived safely. Unfortunately the delivery person did not contact me as requested or ring my doorbell.
February 6, 2023
Reply from Oisoy
Thank you for your lovely review Lai Kuen! We're delighted to hear you were pleased with your order. We're sorry the delivery driver didn't follow the instructions provided, but glad your order still reached you safely.
No issues No problems straightforward
February 6, 2023
Reply from Oisoy
Thank you for your lovely review Hugh! We're delighted to hear you were pleased with your order!
Great quality…
Great variety of food on offer so I am glad I found out about this company. Also my orders were
deliveried to me quite quickly and they always throws in a few free sweet treats too. I recommended to my friends.
December 2, 2022
Reply from Oisoy
Thank you for your lovely review Huong! We're delighted to hear you were pleased with your order and enjoyed the freebies!
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The package arrived promptly and all…
The package arrived promptly and all well packed particularly the noodles. I love the extra gifts that were added.
January 27, 2023
Reply from Oisoy
Thank you for your lovely review Stephanie! We're delighted to hear you were pleased with your order and enjoyed the freebies!
A truly good provision of well-priced Asian food
This was my first purchase: ordering on line was easy and the dispatch and delivery of goods was quickly done. A truly good provision of well-priced Asian food. I got on my parcel lovely complementary snacks for the children and they were very happy; who doesn't like a freebie? We surely will be back in the near future! Thanks Sophia and Duncan
November 11, 2022
Reply from Oisoy
Thank you for your lovely review Maria. We are delighted to hear you were so pleased with your customer experience with Oisoy and look forward to welcoming you back in future!
A product was out of date
A product was out of date. I never complained, yet they still sent out a gift package full of amazing snacks to apologise. Great customer service!
November 10, 2022
Reply from Oisoy
Thank you for your review, Mark. We are delighted to hear you have enjoyed the complimentary snacks!
We apologise again for the oversight of allowing a product past its best-before date to be sent out. We have updated our processes and controls to ensure it doesn't happen again.
I love their products so much I've…
I love their products so much I've spent so much money but it's worth it.
November 8, 2022
Reply from Oisoy
Thank you for your lovely review Bambi. We are so pleased to hear you are enjoying all the products you ordered!
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excellent customer service
great products every time i order stuff AND they have just sent me 5 korean snacks for free and as a complete surprise !!
November 10, 2022
Reply from Oisoy
Thank you for your review Shaya. Enjoy your free snack box!
Very prompt reply & delivery
Very prompt reply & delivery. Good packaging with little extras. Good price products. Will order again!
November 1, 2022
Reply from Oisoy
Thank you for your lovely review Jessie. We're delighted that you are happy with your order and the service received.
Sell by dates and bb dates ridiculously…
Sell by dates and bb dates ridiculously close to receipt of products. Slow delivery
October 3, 2022
Reply from Oisoy
Hi Kelly
Thank you for taking the time to leave us a review.
We are sorry to hear you weren't happy with your order last month. We recognise that delivery times are slow with the strike action by Royal Mail and apologise it took longer than we would like to get to you. All our orders are dispatched within a day to try and get products to our customers as quickly as possible.
Regarding the best before dates, we have reviewed your order and note that of the three items ordered, one was use by 2024, one December and another November 2022. I presume it is the latter you are referring to as being shorter than you would have liked. We apologise if you feel as though this was insufficient shelf life to use the product. As a new start-up, we are listening and learning, and we have since implemented a system where products with a shelf life of less than three months are identified on the website.
Best wishes
Oisoy Customer Services
They were very nice
They were very nice. Simple delivery with everything I ordered AND MORE. they gave me a free shin cup + they give free cute sweets and snacks!
October 24, 2022
Reply from Oisoy
Thank you for your lovely review. We're glad you are happy with your order! Best wishes, Oisoy.com
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