OKA - Bath Reviews 

361
•
TrustScore 5 out of 5

4.8

26-27 Milsom Street, BA1 1DG Bath, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The whole team at Oka, Bath are so helpful. Not only on advising furniture choices, but also if things go wrong. I had a recent delivery challenge with an arm chair and Natasha, Alex and Tom couldn’t... See more

Rated 5 out of 5 stars

I wanted a new lampshade to go with my own base . The staff in the Bath store were exceptionally helpful and friendly today and a really charming young man helped me choose a shade and provided... See more

Company replied

Rated 5 out of 5 stars

Called into the Oka store in Bath for a look and browse at new items. Absolutely impressed by a member of staff, Linda. She was amazing with her tips for the artificial flowers and suggestions on wh... See more

Company replied

Rated 3 out of 5 stars

Settee arrived but the delivery men said they didn’t have the authority to unpack it and take away packaging. I immediately phoned OKA and spoke to Grace who said it had been an oversight on... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Decoration and Interior Design Store
  4. Lighting Store

Written by the company

In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(361)

2,938 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful info from member of staff in…

Helpful info from member of staff in Bath Store. Good delivery service.

July 30, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear LITTA Customer

Thank you for your sharing your review! We're so pleased to hear that you received helpful service from Alex in our Bath store, and we hope that you are happy with your purchase.

Your feedback means a lot to us.

Kind regards
OKA

Rated 5 out of 5 stars

Excellent experience for my client

Excellent experience for my client. Thank you OKA

July 21, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Manera Interiors

Thank you for taking the time to share your review. We are so pleased to hear that your client had an excellent experience with us, we will be sure to pass your feedback to our Trade Team who will be delighted.

We truly appreciate your kind words.

Warm regards
OKA

Rated 5 out of 5 stars

We had such a wonderful experience…

We had such a wonderful experience thanks to Linda. From the moment we arrived, she was incredibly friendly, patient, and knowledgeable. She took the time to help us choose the perfect flowers, offering great advice on which varieties would work best together and suit what we were looking for.

Linda didn’t just help us pick the flowers, she went above and beyond by arranging them beautifully in the pot for us, making sure everything looked absolutely perfect. Her attention to detail, creativity, and genuine care really stood out. Nothing felt rushed, and she made the whole experience enjoyable.

A huge thank you to Linda for going the extra mile. She is a real credit to the team, and we wouldn’t hesitate to recommend her to anyone looking for beautiful flowers and exceptional service. We will definitely be back!

July 22, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear SM

We are so happy to hear about your recent experience in our Bath store! It truly brightens our day to know that Linda provided such friendly, patient, and knowledgeable assistance. We are especially pleased that we could help you choose the perfect flowers and arrange them beautifully, making your experience enjoyable and stress-free.

Your kind words about our attention to detail mean a great deal to us and we look forward to welcoming you back again soon!

Best wishes
OKA

Rated 5 out of 5 stars

Had a wonderful experience in Oka

Had a wonderful experience in Oka, Bath. We dealt with the lovely Christina, she was superb, nothing was too much bother, and she went above and beyond to meet our requirements. Cannot wait for our delivery tomorrow. She truly is an asset to your store. Always nice to be greeted with a smile & Christina certainly done that.

July 20, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Katherine

Thank you so much for taking the time to share such a wonderful review. We're absolutely delighted to hear about your positive experience at our Bath store. It's fantastic to know that Christinea made such a great impression and went above and beyond to assist you. We'll be sure to pass on your kind words.

We appreciate you sharing your experience and hope you enjoy your new items!

Best wishes
OKA

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, shop beautifully laid out and well designed unusual products.Would love to have this store in my area.

July 18, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Ann,

We’re so pleased to hear that you enjoyed your visit to our Bath store and found the team helpful and friendly.

It’s wonderful to know you liked the store and our product range, and we really appreciate your lovely feedback.

Kind regards,
OKA

Rated 5 out of 5 stars

Gorgeous shop with friendly helpful staff

Linda was amazing today with helping us choose a lamp base and shade. Nothing was too much trouble for her and we tried practically every shade in the shop! So pleased with our purchase and we will definitely be back again soon for more.

July 19, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Michelle

Thank you for taking the time to share your review and we're delighted to hear about your recent visit to our Bath store. It's lovely to know Linda made such a positive impression with her guidance and expertise, and we’ll be sure to pass your kind words on to her and the wider team.

We truly appreciate you taking the time to share your experience and very much look forward to welcoming you back soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great product

Great product, nice price, lovely people

July 12, 2026
OKA - Bath logo

Reply from OKA - Bath

Thank you for your lovely feedback. We are delighted to hear that you enjoyed your visit to our Bath store and received such friendly and helpful service.

We are thrilled you are happy with your purchase and really appreciate you taking the time to share your experience.

Warm regards
OKA

Rated 5 out of 5 stars

Great cushions and throws

Great cushions and throws - excellent quality. All very stylish.
Good customer service too.

July 1, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Mrs Hughes,

Thank you for your lovely feedback. We’re delighted to hear you’re so pleased with your cushions and throws, and that you’re happy with the quality and style.

It’s also great to know you received good customer service during your experience with us. We really appreciate you taking the time to share your review.

Kind regards,
OKA

Rated 1 out of 5 stars

Table arrived without the legs

Table arrived without the legs! No follow up delivery plan. Had to call customer service and email to chase. Now have no delivery date but they have now changed it without speaking to me! Very frustrating

July 6, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Customer,

Thank you for your review. We are sorry to read about the issue with your table delivery and appreciate how frustrating this must have been.

We can see that you are now in contact with our customer service team, who have raised a replacement order for you. This is due to be delivered shortly, and the team will continue to support you until this is resolved.

Kind regards,
OKA

Rated 5 out of 5 stars

Special pieces in our home

Our home has been transformed with lovely Oka pieces!
The latest delivery 2 bedside tables , extremely pleased!

July 4, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Lindy,

Thank you for taking the time to leave such a lovely review. We're delighted to hear that your OKA pieces have helped transform your home, and that you're so pleased with your new bedside tables.

We really appreciate your continued support and hope you enjoy your purchases for many years to come.

Kind regards,
OKA

Rated 5 out of 5 stars

Amazing from start to finish.

Amazing from start to finish.

June 18, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Joe

Thank you for taking the time to share your review. We are so happy to hear you had such a wonderful experience with us from beginning to end, and we hope that you are happy with your purchase and enjoy it for many years to come.

We appreciate your feedback and support.

Best wishes
OKA

Rated 5 out of 5 stars

Exceptional customer service at the Bath store

Christine at the Bath store couldn’t have been more helpful, there were a couple of items that were listed out of stock on the website and I couldn’t find them in store. The sales team were able to find the items I wanted in the stockroom and were very attentive and gave excellent customer service.

June 15, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Kim

We appreciate you taking the time to share your kind words. We're happy to hear that you had such a positive experience in our Bath store. It's wonderful to know that Christinea was able to assist with locating the items that you were interested in - the team will be thrilled with your feedback.

Please do visit us again soon!

Warm regards
OKA

Rated 5 out of 5 stars

I dealt with Ella Ford

I dealt with Ella Ford, Home Designer throughout my enquiries. Ella was outstanding throughout my many email enquiries; following up each one with detailed information. Researching other items and sending me links to alternative items when items didn’t fit or were sold out. Always going beyond what was/is expected! She provides a personal, friendly and reliable service - just a joy to work with.

June 2, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Ellen,

Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your experience with Ella and the exceptional support she provided throughout your project.

Ella's dedication, attention to detail and willingness to go above and beyond for our customers are qualities we greatly value, so it's fantastic to hear how much you appreciated her help. We'll be sure to pass your kind comments on to her, and we're certain she will be thrilled to receive such lovely feedback.

Thank you again for your support, and we look forward to helping you with future projects and purchases.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent help and service

Excellent help and service in the Bath shop. Efficient and prompt delivery and delighted with my new ottoman stool.

June 16, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Mrs Packham,

Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received excellent service from our Bath team and that your delivery was prompt and efficient.

It's wonderful to know that you're delighted with your new ottoman stool, and we hope it brings you many years of enjoyment.

Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Quality items and great customer service

I've been shopping at Oka for many years and never been disappointed. They have quality items that stand the test of time. Timeless pieces that never seem to date.
We feel it's cool and contemporary.
You get what you pay for, high quality beautiful items you are proud of.
It goes without saying the staff are great and they provide fantastic customer service.
We love our Bath Oka shop

June 14, 2026
OKA - Bath logo

Reply from OKA - Bath

Dear Sarah

Thank you for your fabulous review. We are so pleased to hear you have consistently enjoyed shopping with us over the years and we appreciate your kind words about our Bath store. It is wonderful to know our items bring lasting satisfaction, and that our team provides excellent service.

We greatly appreciate your loyalty and support.

Best wishes
OKA

Rated 5 out of 5 stars

Excellent service

The shop let me know the item I wanted was on offer, and Ella was wonderful - she got the delivery expedited and answered all my questions promptly and patiently!

June 17, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear BM

Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from our Bath Store and we hope that you are happy with your purchase.

We greatly appreciate your feedback and hope to welcome you back again soon.

Warm regards
OKA

Rated 5 out of 5 stars

A Northern Ireland customer

As a resident of Northern Ireland, unfortunately we don’t not have any local OKA stores to visit in person. We have previously purchased furniture from OKA and it’s still looking great after over 20 years. We were interested in the Coleridge armchair but needed to check the colour before purchasing. As it was not possible to obtain fabric samples, we were put in touch with Natasha at the Bath store and she has been very helpful. She responded promptly to all our queries and sent photos of the armchairs to help us decide. Also helped with choosing co-ordinating accessories. Hope to visit the store sometime in the future!

June 18, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Julia

Thank you for taking the time to share your review. We are so pleased to hear about your positive experience with us, especially your long-standing satisfaction with our furniture.

It is wonderful to know that Natasha was able to assist you so effectively with your armchair and accessories options, despite the distance.

We truly appreciate your kind words and we look forward to welcoming you in the future!

Warm regards
OKA

Rated 5 out of 5 stars

Had a lovely experience with Ella in…

Had a lovely experience with Ella in the Bath store, she was very patient and helpful creating a lovely design for my sitting room

I will certainly go back to the store
when I need more furniture & accessories for other rooms in the house

June 4, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Sarah

We’re delighted to hear that your visit to our Bath store was such a positive experience and that Ella provided such attentive and helpful guidance while designing your sitting room. It’s great to know the information you were given proved valuable.

We truly appreciate your feedback and hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Ella in the Bath store was fab

Ella in the Bath store was fab! Really helped me to visualise the sofa in situ using computer wizardry that would have floored me! Thanks so much!

June 17, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Ann

Thank you for your lovely review. We are delighted to hear that you enjoyed your visit to our Bath store and Ella provided such fabulous service. It's wonderful that her guidance proved so helpful in visualising the sofa in situ.

We truly appreciate your support and we hope that you will visit us again soon!

Warm regards
OKA

Rated 5 out of 5 stars

Needed some sofas so popped into Oka…

Needed some sofas so popped into Oka Bath and was greeted by a lovely lady called Lynda. I wasn’t sure about colours and fabrics but Lynda couldn’t have been more helpful (she even sent me images on her day off). She always had smile on her face and let me take my time understanding that it is a big decision to make. I eventually bought 2 armchairs and 2 sofas and thanks to Lydna I can’t wait for delivery. I believe her surname was Brennan….

June 1, 2026
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Luana

Thank you for your wonderful review.

We're thrilled to hear that you enjoyed your shopping experience at our Bath store and received such helpful and welcoming service from Linda. We're so pleased she could assist you with finding the perfect armchairs and sofas, and we hope that you love them when they are available for delivery.

We truly appreciate your support and we hope that you will visit us again soon!

Warm regards
OKA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look