Bath is an excellent store that I and my family often visit. The staff are very knowledgeable and helpful. On my last visits I have been served by Christinea. She has been so patient and helpful, gu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Bath shop recently and were helped by the marvellous Linda B. I wanted some flowers for my hallway, and she was so very helpful in giving us some lovely ideas. Linda advised us to b... See more
Company replied
The store employees were very helpful, however I was shocked to see that a £10 shipping fee is added to click and collect purchases. I don’t believe click and collect should have a fee.
Company replied
We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... See more
Company replied
Company details
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
279 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and unpressured sale
Friendly and unpressured sale. Very helpful member of staff. Top quality products.
Very pleased with the whole experience.
September 25, 2025
Reply from OKA - Bath
Dear Caroline,
Thank you for your lovely review. We’re so pleased to hear you enjoyed a friendly and relaxed shopping experience in our Bath store and that our team were so helpful. It’s wonderful to know you’re pleased with the quality of your purchase.
Kind regards,
OKA
Bath store staff are AMAZING!…
My goodness your staff in Bath were amazing today. I think it was Alex and Christina, I actually gave them both a hug (prob not woke) but they went beyond the call of duty, bless them and you are very lucky to have such conscientious people working for you.
September 19, 2025
Reply from OKA - Bath
Dear TOW,
Thank you for your wonderful review. We’re absolutely delighted to hear that Alex and Christina in our Bath store made such a positive impression — your kind words about their exceptional service will mean a great deal to them. We’re very lucky to have them on the team.
Kind regards,
OKA
Reply from OKA - Bath
Dear Sue,
Thank you for your kind review. We’re so pleased to hear you received such lovely service from our Bath team — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
Oka staff in Bath are always incredibly…
Oka staff in Bath are always incredibly helpful and go out of their way to assist Richard in particular is hugely knowledgeable.
September 12, 2025
Reply from OKA - Bath
Dear Wendy,
Thank you for your wonderful review. We’re so pleased to hear that our Bath team are always so helpful and that Richard’s knowledge and support made such a positive impression. Your kind words will be shared with him and the team.
Kind regards,
OKA
Very welcome in the shop
Very welcome in the shop, young man serving us was so helpful. Thank you
September 10, 2025
Reply from OKA - Bath
Dear Mr Carter,
Thank you for your lovely review. We’re delighted to hear you felt so welcome in our Bath store and that our colleague provided such helpful service. Your kind words are greatly appreciated.
Kind regards,
OKA
Always a pleasure to buy anything from…
Always a pleasure to buy anything from OKA. The staff in the Bath shop are great.
March 28, 2025
Reply from OKA - Bath
Thank you for your lovely review. We’re so pleased to hear it’s always a pleasure shopping with us and that our Bath team continue to provide such great service. Your kind words are greatly appreciated.
Kind regards,
OKA
Reply from OKA - Bath
Dear Alison,
Thank you for your kind review. We’re delighted to hear you received such friendly and helpful service from our Bath team. Your feedback means a lot to us.
Kind regards,
OKA
This was my second set of glazed pasta…
This was my second set of glazed pasta bowls, I have purchased, as they are the perfect size. Staff were friendly and helpful, ensuring dishes were wrapped safely for me to carry. The shop displays are always lovely at the Bath branch.
August 31, 2025
Reply from OKA - Bath
Dear Kay,
Thank you for your lovely review. We’re so pleased to hear you always enjoy shopping at our Froxfield store and appreciate the variety and inspiration it offers. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Store and stock looked beautiful and as…
Store and stock looked beautiful and as ever the staff are so helpful
August 30, 2025
Reply from OKA - Bath
Dear Gilly,
Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to our Bath store and that both the store presentation and our helpful team made such a positive impression. Your kind words mean a lot to us.
Kind regards,
OKA
Always find the staff helpful
Always find the staff helpful. What I have bought from OKA I have always been happy with the quality
August 29, 2025
Reply from OKA - Bath
Dear Barbara,
Thank you for your kind review. We’re so pleased to hear you always find our Bath team helpful and that you’ve been consistently happy with the quality of your OKA purchases. Your continued support means a great deal to us.
Kind regards,
OKA
Reply from OKA - Bath
Dear Gordon,
Thank you for your kind review. We’re delighted to hear you were pleased with your purchase and received such pleasant and helpful service from our Bath team. Your feedback is greatly appreciated.
Kind regards,
OKA
Staff members are always very helpful…
Staff members are always very helpful and friendly
August 24, 2025
Reply from OKA - Bath
Dear Alicja,
Thank you for your kind review. We’re so pleased to hear our Bath team are always so helpful and friendly — your feedback is greatly appreciated and will be shared with them.
Kind regards,
OKA
Fantastic help and service from Natasha…
Fantastic help and service from Natasha and Alex at the Bath store.
From helping to advise and select the right pieces to placing an order, they made shopping in this branch an absolute pleasure!
Highly recommended.
August 16, 2025
Unprompted review
Reply from OKA - Bath
Thank you for your wonderful review. We’re delighted to hear that Natasha and Alex at our Bath store provided such fantastic help and made your shopping experience such a pleasure. Your kind words and recommendation mean a great deal and will be shared with the team.
Kind regards,
OKA
If I could give 0 stars I would
If I could give 0 stars I would. Garden furniture to the tune of £10,000 was ordered from Oka and within a few weeks was peeling a film of some sort that now made the furniture look like it had weathered 20 years of storm conditions in our garden. Upon calling Oka, having waited 10 days for a response to my email complaint, Oka acknowledged they were aware of a problem with the range. We asked what our options were and were told collection and full refund or we could have a discount and keep it. I was happy to see what the discount may be as we loved the furniture but it was still going to cost us a fair penny to have it stripped back and sealed correctly and would probably never look as it should have or did when it arrived. A few days later I was told the discount would be 20%. I refused this for two reasons, a. It had been sold for less in their sale and b. That’s still £8,000 for furniture that now looked 20 years old. If I could attach photographs I would. I was polite in my response but I never got a reply or acknowledgment, simply an email and text from a courier company saying they’d been instructed to come and collect it. This to me is unprofessional and frankly the height of rudeness!
I then waited for my refund, it never came so a week after they’d collected it I called Oka to ask when I would expect my refund. They acknowledged they had the furniture but hadn’t bothered to process the refund but that they’d do it now and to expect it within the next 5 working days. This is now a week ago and surprise, surprise there is no sign of my £10,000. I am now going to have to do a chargeback through my credit card company.
This has been a fantastic example of how to throw away good custom, well done Oka!
August 12, 2025
Unprompted review
Reply from OKA - Bath
Dear Ms Farrell,
We are very sorry to read about your experience and the inconvenience caused. This is far from the level of service we aim to provide, and we completely understand your frustration.
We can confirm that your refund has now been processed. We will also be investigating this internally, both to address the delay you experienced in receiving your refund and to look into the quality issue with the furniture. This is not acceptable, and we will ensure it is addressed so it does not happen again.
Thank you for bringing this to our attention.
Kind regards,
OKA
Good customer service
August 9, 2025
Reply from OKA - Bath
Dear Mr Wakefield,
Thank you for your kind review. We’re pleased to hear you received good customer service from our Bath team — your feedback is greatly appreciated.
Kind regards,
OKA
Visiting Bath today
Visiting Bath today, went to my favourite shop. As Lways I was not disappointed by the range and selection.
I was made very welcome in a lovely way, no pressure, Trish was so polite and helpful, a credit to the company.
August 9, 2025
Unprompted review
Reply from OKA - Bath
Dear Liz,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Bath store and that Trish made you feel so welcome. It’s wonderful to know you continue to love our range and selection — your kind words will be shared with Trish and the team.
Kind regards,
OKA
A real statement piece in our hallway.
Our console table is beautiful. It’s a real statement piece in our hallway. The quality is excellent.
July 29, 2025
Reply from OKA - Bath
Dear Gilly,
Thank you for your lovely feedback. We’re delighted to hear that your console table has made such an impact in your home and that you’re pleased with its quality.
Kind regards,
OKA
Reply from OKA - Bath
Dear Mrs Gage,
Thank you for your lovely feedback and continued support. We’re so pleased to hear that our Bath team always make your visits such a positive experience.
Kind regards,
OKA
Excellent service from OKA
Excellent service from OKA from website navigation to efficient delivery and robust packing, the communications throughout was great and finally the quality of the products, amazing, I would definitely buy from again.
July 30, 2025
Unprompted review
Reply from OKA - Bath
Dear Kathy,
Thank you for your wonderful feedback. I’m so pleased to hear that you were happy with the whole experience — from ordering online to receiving your items. It’s lovely to know you were impressed with the quality too.
Kind regards,
OKA
Reply from OKA - Bath
Dear Ms Coles,
Thank you for sharing your feedback. We’re so pleased to hear that our team in Bath made your visit an enjoyable one.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.