The whole team at Oka, Bath are so helpful. Not only on advising furniture choices, but also if things go wrong. I had a recent delivery challenge with an arm chair and Natasha, Alex and Tom couldn’t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted a new lampshade to go with my own base . The staff in the Bath store were exceptionally helpful and friendly today and a really charming young man helped me choose a shade and provided... See more
Company replied
Called into the Oka store in Bath for a look and browse at new items. Absolutely impressed by a member of staff, Linda. She was amazing with her tips for the artificial flowers and suggestions on wh... See more
Company replied
Settee arrived but the delivery men said they didn’t have the authority to unpack it and take away packaging. I immediately phoned OKA and spoke to Grace who said it had been an oversight on... See more
Company replied
Company details
Written by the company
In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.
Contact info
26-27 Milsom Street, BA1 1DG, Bath, United Kingdom
- +44 1225 443074
4.8
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not shopped in this store…
I have not shopped in this store before, but just bought a new home and have been looking for something particular, which I found in OKA! I am delighted and love the piece I just purchased. I will certainly be back. The staff are truly very helpful and kind. Thank you.
February 2, 2026
Reply from OKA - Bath
Dear Naomi
Thank you for your lovely review. We’re delighted to hear that your first visit to our Bath store was such a positive experience and that our team helped you locate the product you had been looking for!
We hope that you are settled into your new home and will visit us again soon.
Kind regards
OKA
Reply from OKA - Bath
Dear Sarah & Dave
Thank you for your lovely review. We’re so pleased to hear that you felt well looked after during your visit to our Bath store. Your kind feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Happy customer
Bought one cushion then a second one next day. Staff friendly and very helpful.
February 1, 2026
Reply from OKA - Bath
Dear Nicola
Thank you for your lovely review. We are delighted to hear that you received such friendly and helpful service during your visits to our Bath store. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent knowledgeable staff as always…
Excellent knowledgeable staff as always in the Bath store, a pleasure to visit!
January 26, 2026
Reply from OKA - Bath
Dear Mrs Burgess
Thank you for your lovely review. We’re so pleased to hear it’s always a pleasure shopping with us and that our Bath team continue to provide such great service. Your kind words are truly appreciated.
Kind regards,
OKA
Wonderful products and very helpful…
Wonderful products and very helpful staff
January 29, 2026
Unprompted review
Reply from OKA - Bath
Dear Mrs Tonks
Thank you for your lovely review. We’re delighted to hear that you enjoyed the range of products in our Bath store and received such knowledgeable and helpful service during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Jonathan
Thank you so much for taking the time to leave your review. We’re delighted to hear everything went so smoothly and you are happy with your purchase. We really appreciate your feedback.
Kind regards,
OKA
Oka Bath
Oka, Bath is always helpful and nothing seems too much for them. If you ask for something you can’t see on the shop floor they’ll always, in my experience, do their best to find that item. I love my Oka purchases and look forward to many more. Thank you Oka Bath.
January 16, 2026
Unprompted review
Reply from OKA - Bath
Dear Monika,
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experiences with our Bath store, and we’ll be sure to pass your kind feedback on to the team. We really appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Kelly
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Bath store and received such friendly and helpful service. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Barry
Thank you for your lovely review. We’re delighted to hear that you enjoyed the range of products in our Bath store and received such friendly and helpful service during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Alison,
We’re very grateful you took the time to leave your review. Thank you for sharing your experience with us — it’s always encouraging to hear from our customers.
Kind regards,
OKA
Really helpful staff in Bath
January 1, 2026
Reply from OKA - Bath
Dear Theresa,
Thank you for taking the time to leave your review. We really appreciate your feedback and are glad you had a positive experience during your visit to our Bath store.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Natalie and Florrie,
Thank you so much for your lovely review. We really appreciate your continued support and are delighted to know you’ve had another great experience with us.
Kind regards,
OKA
Over charged!
I knew exactly what I wanted to buy - 2 cushions. I am ashamed to admit that I didn’t check the card reader nor the receipt. A week later I discovered that I’d been charged for 3 cushion covers! Thankfully, the member of staff remembered me making the purchase, and my money was refunded. An inconvenience to have to return to the store though, and it might not have been easy to convince another member of staff that a mistake had been made and that I was owed a refund.
December 22, 2025
Reply from OKA - Bath
Dear Carolyn
We are truly sorry that you were charged incorrectly and had the inconvenience of returning to the store for the refund. We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
We truly appreciate your feedback, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Thank you Linda B!
Linda B was so knowledgeable, helpful and patient and helped us get just what we were looking for. Many thanks Linda!
December 29, 2025
Unprompted review
Reply from OKA - Bath
Dear Lucy
We're happy to hear that you had such a positive experience in our Bath store. We appreciate your kind words and are so glad Linda was able to help you find exactly what you were looking for!
We hope to see you again soon!
Kind regards
OKA
Incredible flower arrangement.
I’ve always admired the flower arrangements in the Bath store and decided to have one created. Linda B was absolutely incredible. She was so friendly, listened to what I wanted, asked all the right questions and was an absolute pleasure. She is so creative and made the most amazing arrangement for my dining room table. I love it and would highly recommend.
December 22, 2025
Reply from OKA - Bath
Dear Hilary,
Thank you for taking the time to share your experience. We’re delighted to hear how pleased you are with your visit to our Bath store, and your kind comments have been passed on to the team there.
It’s always wonderful to know when our colleagues have made such a positive impression, and we really appreciate you recommending us.
Kind regards,
OKA
Very helpful staff
Very helpful staff. Beautiful shop with stock that is really nicely presented
December 11, 2025
Reply from OKA - Bath
Dear Janene
Thank you for your lovely review. We’re delighted to hear that you enjoyed the range of products in our Bath store and our team made such a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Linda B was first class
Linda B was first class ! Helped
Me style a sitting area helping with cushion colours and textures- highly recommend
December 3, 2025
Unprompted review
Reply from OKA - Bath
Dear Anna,
Thank you for your lovely review. We’re delighted to hear that your experience at our Bath store was such a positive one and that the guidance you received helped bring your ideas together so well. Your recommendation is greatly appreciated.
We hope to welcome you back again soon.
Kind regards,
OKA
Shop looked amazing and staff were very…
Shop looked amazing and staff were very friendly
December 3, 2025
Reply from OKA - Bath
Dear Tracy,
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Bath store and felt so welcome during your time with us. Your feedback is greatly appreciated, and we hope to see you again soon.
Kind regards,
OKA
Reply from OKA - Bath
Dear Adrian,
Thank you for your review. We’re pleased to hear that you were happy with the service you received during your visit to our Bath store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Such a beautiful shop… The items are…
Such a beautiful shop… The items are very unique and classy.. We’ve purchased several items in the past and get lovely compliments when guests come to our home… The staff are really friendly without being pushy and so willing to help… Can’t wait to proudly display our most recent purchases in our home….
December 1, 2025
Reply from OKA - Bath
Dear Gina,
Thank you for your wonderful review. We’re delighted to hear that you continue to enjoy your visits to our Bath store and that your pieces have been such a lovely addition to your home. It’s great to know the team help make each visit a pleasant experience.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.