Fantastic customer service from Polly. She couldn’t have been more helpful with finding us the items we needed. Knowledgable about the products and overall great to deal with.
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See what reviewers are saying
Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more
Company replied
Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more
Company replied
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
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Company details
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.9
Excellent
289 reviews
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The worst customer service I have ever…
The worst customer service I have ever encountered.
Unfortunately, upon unboxing the ‘cloud floor lamp’ purchased from Oka’s broadway store, I found the item had a manufacturing defect.
Admittedly, for the £445 price tag I was understandably disappointed in the lack of quality control. However my disappointment continued with what is the worst customer service I have ever received.
I called the Broadway store as soon as I had unboxed the defected item. Sadly, I received no apology for the items condition.
I was asked if I could bring the item back to the store. However I had specifically made the journey, which is over an hour each way, and didn’t want to do it again. So they said they would arrange a collection and then a replacement to be sent out.
I did not receive an apology or appreciation for the inconvenience this will have caused me. On two occasions someone will have to wait at home in order to receive the lamp I had purchased in store.
The only ‘consolation’ I received was the online delivery fee waved.
I then had to chase contact with the Broadway store’s customer services. Sarah explained that the item was no longer in stock until January so I could either wait or get a refund. I asked for a refund.
However, I then went online to see that the lamp was in-fact in stock. So I contacted the main customer services who confirmed this.
I then went back to Sarah who apologised- she had been looking at the table lamp not the floor lamp. I was grateful to receive an apology but very embarrassed on their behalf to make such a basic mistake.
She had already issued a refund- which meant it was difficult to guarantee the free delivery I was offered. She said she could send me an invoice on Shopify so I continued to proceed with the purchase. Once again, another inconvenience before receiving the refund.
Unbelievably the customer service got worse. I know, hard to believe.
Over a week later I still hadn’t heard anything about my order. So I contacted main customer services who informed me that the delivery organisation had not been put through (sigh). She apologised and then completed the order.
Absolutely terrible customer services from
Sarah at the Broadway Oka store. I would never recommend purchasing from them and I will wait to see what condition the lamp arrives in- almost one month after my initial purchase.
November 24, 2025
Reply from OKA - Broadway
Dear Alice,
We are sorry to read about your recent experience and the inconvenience caused while resolving the issue with your floor lamp. This is not the level of service we aim to provide, and we appreciate your frustration, especially after travelling to our Broadway store.
We can confirm that our Customer Service Manager has reviewed your case in full and reached out to you over the weekend. We recognise there were errors and delays in the process, and we apologise for the confusion and the additional time you spent following up.
Thank you for bringing this to our attention. Your feedback is important to us, and we are addressing the points raised with the relevant teams to help prevent a recurrence.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Karen
Thank you for your fantastic review. We’re delighted to hear that you enjoyed your visit to our Broadway store and that you found both the atmosphere and service exceptional. It’s wonderful to know our team made you feel welcome, and your shopping experience was such a pleasure.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Warm regards,
OKA
We were very impressed by our visit to OKA Broadway
We were very impressed by our visit to OKA and love everything we bought. From our initial phone call through to our subsequent visits, all the staff were very helpful, particularly Sarah. The Broadway branch is amazing and we came away with lots of ideas for our home.
December 2, 2025
Reply from OKA - Broadway
Dear Steve
We’re delighted to hear that your visit to our Broadway store was such a positive experience and that the team were able to support you so well during your time in store.
We’re so pleased that you went away with lots of inspiring ideas for your home, and we look forward to welcoming you back again soon!
Warm regards
OKA
The staff are excellent especially …
The staff are excellent especially Claire ,who has been great all along my moving process.
Keeping me updated on my wish list when new offers come in.
Lovely quality products.
We always use this location due to their excellent customer service.
December 1, 2025
Reply from OKA - Broadway
Dear Karen,
Thank you for taking the time to share such a kind review. We’re delighted to hear that your visits to our Broadway store have consistently been positive and that you’ve felt well looked after by the team. Your continued support truly means a great deal to us.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Mrs H,
Thank you for your lovely review. We’re delighted to hear that you enjoyed both the service and the selection during your visit to our Broadway store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Really fantastic service.
Really fantastic service from Sarah in OKA Broadway today. My order was a bit complicated and she managed it all with a smile!
November 28, 2025
Unprompted review
Reply from OKA - Broadway
Dear Customer,
Thank you for your kind review. We’re so pleased to hear that your experience at our Broadway store was a smooth and positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Our first visit to Oka was fantastic
Our first visit to Oka was fantastic. The team in the Broadway store, especially Becca, could not have helped us more. Looking at a set of paintings, Becca guided us to a 2nd option which was 200% perfect. My husband and 11 week old puppy were cared for beautifully, especially as he has a heart condition and was battling that day. Thank you Oka team! You’ve been amazing.
November 25, 2025
Unprompted review
Reply from OKA - Broadway
Dear Liz,
Thank you for sharing such a thoughtful review. We’re delighted to hear that your first visit to our Broadway store was such a positive experience and that the team were able to support you so well during your time in store. It’s lovely to know you found artwork that felt just right, and we’re especially glad your husband and puppy were made comfortable throughout your visit.
We truly appreciate your kind words and hope to welcome you all back again soon.
Kind regards,
OKA
Very helpful and pleasant
I ordered the beaded napkin rings but wasn’t sure of the colour so your assistant took one out of the box so I could see it with my white napkin. Very helpful and pleasant to deal with.
November 26, 2025
Reply from OKA - Broadway
Dear Michelle,
Thank you for your lovely review. We’re so pleased to hear that your visit to our Broadway store was a pleasant experience and that you received thoughtful assistance while choosing your napkin rings. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Till not working
Till not working, had to suggest staff member use other till / computer with connection to pay. Staff not friendly.
November 25, 2025
Reply from OKA - Broadway
Dear Customer,
Thank you for sharing your feedback. We are genuinely sorry that your visit to our Broadway store did not run as smoothly as it should have. Your comments have been shared with the store team so they can review the matter and make any necessary improvements.
Kind regards,
OKA
No change. Excellent as always.
I have reviewed OKA before and the excellent review remains the same. I just love the Broadway shop. The quality is second to none and the staff so helpful and courteous. Well done OKA- ( again)
November 19, 2025
Reply from OKA - Broadway
Dear Vicki
Thank you for your wonderful feedback. We’re delighted to hear that you enjoy visiting our Broadway store and that the team has made such a positive impression . We truly appreciate your continued support and hope that you will visit us again soon!
Kind regards
OKA
Great help from you salesperson
November 19, 2025
Reply from OKA - Broadway
Dear Mrs Turner
Thank you for your kind review. We’re so pleased to hear you received such helpful service from our Broadway team. Your feedback means a lot to us and will be shared with the store.
Kind regards,
OKA
Great service
Great service
The store team went out of their way to find the cushions i wanted to purchase
November 12, 2025
Reply from OKA - Broadway
Dear Gaye
Thank you for sharing your experience. We are delighted to hear that you felt well supported during your visit to our Broadway store. It’s wonderful to know that our team helped you find the right cushions, and we truly appreciate your kind feedback.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you enjoyed the way our Broadway store is presented. Creating an inspiring and welcoming shopping environment is very important to us, and it’s lovely to know this stood out during your visit.
We truly appreciate your review and hope to welcome you back again soon.
Kind regards,
OKA
Wonderful and helpful service
The Sales lady was so helpful and went the extra mile to find what we wanted. I find that OKA is always lije this.
thank you
November 6, 2025
Reply from OKA - Broadway
Dear Mrs Mansford
We're so pleased to hear that you enjoyed your recent visit to our Broadway store and that you received such helpful and friendly service. We appreciate you taking the time to share your positive experience with us and hope to see you again soon.
Kind regards
OKA
Sarah (Broadway store) was extremely…
Sarah (Broadway store) was extremely helpful. She and a colleague were very accommodating and moved some furniture around for us in store so we could picture how it would look in our home.
November 2, 2025
Unprompted review
Reply from OKA - Broadway
Dear Bea
Thank you for your wonderful review. We’re delighted to hear that your visit to our Broadway store was such a positive experience and that Sarah and her team’s care and knowledge helped you visualise how our pieces would look in your home. Your kind words are truly appreciated, and we hope to welcome you back again soon.
Warm regards,
OKA
Amazing and informative staff.
Amazing and informative staff.
A lovely space with beautiful furnishings.
The area has been done so well and makes shopping at this location and absolute joy
November 4, 2025
Reply from OKA - Broadway
Dear Sarah
Thank you for your lovely review. We’re delighted to hear you enjoy visiting our Broadway showroom. It’s wonderful to know you find the team helpful and the store beautifully presented, your kind words will be passed to them.
We hope to welcome you back again soon!
Warm regards
OKA
Very helpful and friendly service and…
Very helpful and friendly service and great to be able to park outside
October 26, 2025
Reply from OKA - Broadway
Dear Charles,
Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Broadway store. It’s great to know that the convenience of parking made your experience even better.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
A luxurious experience!
Its such an experience visiting your store in Broadway! I d love to live in a house like this!!! Every room is luxurious and enticing.
October 21, 2025
Reply from OKA - Broadway
Dear Sian
It's wonderful to hear that you enjoyed your visit to our Broadway store and found it to be luxurious and enticing.
We appreciate you sharing your positive experience with us and hope to welcome you back soon.
Kind regards
OKA
Just love it
October 21, 2025
Reply from OKA - Broadway
Thank you for your lovely review. We are delighted to hear how happy you are, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Sarah,
Thank you for your wonderful review. We are delighted to hear that you are pleased with the quality of your purchase and the service you received. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
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