Fantastic customer service from Polly. She couldn’t have been more helpful with finding us the items we needed. Knowledgable about the products and overall great to deal with.
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Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more
Company replied
Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more
Company replied
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
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Company details
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.9
Excellent
289 reviews
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I was given great advice by a lady ( I think ) was named Kate . She was absolutely amazing
Great experience. I was helped by a lady called Kate ( I think ) . She was absolutely amazing and gave me some great advice on cushions . I would have never picked the ones she selected for me , but they are so perfect for my new sofas , I absolutely love them , thank you x
June 22, 2025
Reply from OKA - Broadway
Dear Jackie
We're delighted you enjoyed your experience at our Broadway store. It's wonderful to hear that our team member provided such helpful advice and that you love the cushion selections.
Thank you for sharing your positive feedback; we truly appreciate it.
Warm regards
OKA
Customer Service
One of the sales assistants was really surly and border line rude to my daughter( age 25) as she was collecting an online order. I didn't get her name but she had a nose piercing and was in black.
For my order the manager and assistant - young woman in white top were fabulous.
A bit of customer service training needed and not to discriminate when serving younger customers maybe :)
June 21, 2025
Reply from OKA - Broadway
Dear Sue,
Thank you very much for sharing your experience with us. We’re so pleased to hear that the manager and the assistant in the white top provided fabulous service for your order.
However, we’re very sorry to hear about the interaction your daughter experienced when collecting her online order. We’ll investigate this further and ensure it’s addressed.
Best regards,
OKA
Broadway store
Great advice and most helpful with packing of items purchased . Will definitely return
June 20, 2025
Reply from OKA - Broadway
Dear Gary
Thank you for your lovely feedback. We are pleased that our team made such a good impression and we look forward to welcoming you back.
Kind regards
OKA
Beautiful items for the home & garden
Beautiful items for the home & garden, great merchandising and good service all located in Broadway…what’s not to like 😀
June 15, 2025
Reply from OKA - Broadway
Dear David,
Thank you for your kind words. We're delighted to hear you enjoyed the service and had a great experience in our store. We hope to welcome you back again soon.
Warm regards,
OKA
Love the store in Broadway
Love the store in Broadway, staff always really nice and helpful.
May 24, 2025
Reply from OKA - Broadway
Dear Stephanie,
Thank you for your kind words. We're so pleased to hear you love our Broadway store and that the team there has made such a positive impression. We’ll be sure to pass on your lovely feedback.
Warm regards,
OKA
Reply from OKA - Broadway
Dear Glenys,
Thank you for your kind words. We're so pleased to hear you’re happy with your purchase and the service you received. We hope to welcome you back again soon.
Warm regards,
OKA
Well laid out and helpful staff.
Well laid out and helpful staff.
A fantastic range of items
May 23, 2025
Reply from OKA - Broadway
Dear Keith,
Thank you for your kind feedback. We're so pleased to hear you enjoyed the store layout and found our team helpful. It’s great to know you appreciated the range of items too — we hope to welcome you back again soon.
Warm regards,
OKA
Item delayed ,still not delivered.item…
Item delayed ,still not delivered.item payed in full 16/3/25.
May 18, 2025
Reply from OKA - Broadway
Dear Mrs Butt
Thank you for your feedback and we are truly sorry to hear about your experience.
We have identified your account, and one of our Customer Service agents will be reaching out to you shortly to assist with your order.
We appreciate your feedback.
Kind regards,
OKA
Reply from OKA - Broadway
Dear James,
Thank you for your kind feedback. We're delighted to hear you're happy with the product, price, and service. We really appreciate your support and hope to see you again soon.
Warm regards,
OKA
Reply from OKA - Broadway
Dear Joanna
We appreciate your kind words and are glad to hear you found our Broadway team helpful and attentive.
Best regards
OKA
Reply from OKA - Broadway
Dear Michael
Thank you for taking the time to share your feedback.
It's wonderful to hear that you had such a positive shopping experience and that our team were able to assist you with their knowledge and helpfulness.
We look forward to welcoming you back soon!
Kind regards
OKA
People you can speak with.
Very good service at the till.
If a item is not in stock it needs to be delivered to the store you can get to or delivered to your home for a reasonable charge you also need to speak to people on the PHONE especially if you won't to do a phone order.
More people than you think do not won't to order on line and will look elsewhere if that's the only option.
So you have got all these thing right.
We will always look to you first.
Mrs SA Allen.
April 27, 2025
Reply from OKA - Broadway
Dear Mrs Allen
We really appreciate your feedback and are happy to hear about the good service you received in our Broadway store.
We understand the importance of offering options like store delivery or reasonable home delivery, when items are out of stock. We also acknowledge the need for phone order accessibility for those who prefer it.
Thank you for choosing us; we value your support.
Best wishes
OKA
Excellent customer service at Oka…
Excellent customer service at Oka Broadway store yesterday. Helpful, friendly and patient.
Very good at helping me to make the right choice. A pleasure to shop there.
Clare was really helpful, guiding me around the store and made good recommendations with colour etc. Paul has always been very good.
Apologies for not knowing any other names! All were a great help yesterday. Thank you.
May 3, 2025
Reply from OKA - Broadway
Dear Mrs Staley
We're delighted to hear about the excellent service you received at our Broadway store. It's wonderful to know that our team was helpful, friendly, and patient, assisting you in making the perfect choice. We appreciate your kind words and are glad you enjoyed your shopping experience.
We'll be sure to pass along your compliments to Claire and Paul, and thank the rest of the team for their great help.
Best wishes
OKA
Very helpful Staff
Lovely lamp , Very helpful staff at the Broadway store, purchased lamp over the telephone and order was quickly dispatched.
April 25, 2025
Reply from OKA - Broadway
Dear Caroline
We're delighted to hear you had a positive experience with our Broadway store and that you were happy with your purchase.
We appreciate your kind words about our team and the speed of your order. We're always striving to provide excellent customer service and we are thrilled to know we met your expectations.
Best regards
OKA
Staff are extremely helpful
Staff are extremely helpful, they know the products well and provide great design guidance and advice.
During our recent visits to the store and telephone orders the staff were very efficient in resolving our difficult situation and helped to make the right purchase and delivery arrangement.
April 29, 2025
Reply from OKA - Broadway
Dear Mrs Doyle
Thank you for your kind words about our Broadway team. We are thrilled to hear that you found them so helpful and knowledgeable. We strive to provide excellent customer service and are delighted that our team was able to assist you with your recent purchases and delivery arrangements.
We really appreciate your positive feedback and will be sure to share it with our team.
Best regards
OKA
Great purchase at OKA Broaxway …
Great stock excellent purchase fabulous setting in the Cotswolds very helpful staff
April 28, 2025
Reply from OKA - Broadway
Dear Ann
Thank you for your sharing your feedback.
We're thrilled to hear you enjoyed our products and the beautiful Cotswolds setting of our Broadway store. It's fantastic to know our team was helpful.
We hope you love your purchase!
Kind regards
OKA
Reply from OKA - Broadway
Dear Mrs James
Thank you for your kind words! We're so glad you enjoyed your purchase and found our team lovely. We appreciate your support and look forward to seeing you again soon.
Best regards
OKA
Excellent service
April 21, 2025
Reply from OKA - Broadway
Dear Hayden
We're delighted to hear about your positive experience at our Broadway showroom!
It's wonderful to know our team provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
Coleridge sofas
Meg was so helpful and pleasant, she even came out to our home and did a virtual styling for us. We were hesitating over the colour of the sofas and she guided us to the right choice.
April 11, 2025
Reply from OKA - Broadway
Dear Mrs Ellis
We're totally thrilled to hear about your positive experience with Meg in our Broadway store.
It's wonderful to know that she went above and beyond to help you with your sofa selection. Her dedication to providing excellent customer service is truly appreciated. We're glad you found the perfect colour for your home.
Thank you for your support and we look forward to welcoming you back soon!
Best wishes
OKA
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