The most helpful staff ever, Tomas so helpful on the phone also helping us load up our enormous mirror. The two ladies behind the counter were so helpful the day before when we purchased a heavy sideb... See more
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Today i went to the outlet store in Didcot. I can’t thank Sarah and Ellie enough for helping me to find the perfect large rug for my bedroom. It fits perfectly and looks amazing. These ladies were pr... See more
Company replied
I have bought some unique and lovely items from OKA in the past, but I am very disappointed how they treated my order this time. I placed an order on 21th November (thinking I would be in time for... See more
Company replied
We had a great customer service experience with Kathryn at the Oka Dicot outlet store at the weekend. We were looking for quite a few items to finish off a garden dining area and Kathryn helped us to... See more
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Company details
Written by the company
One of two Outlets, this store sits not far from the historic town of Abingdon and the prestigious city of Oxford. The store is located in the same building as our warehouse, so you can expect to find a selection of limited edition and ex-display pieces and seconds (many of which are in perfect condition) as well as end-of-line items and sample pieces.
Contact info
Purchas Road, OX11 7BF, Didcot, United Kingdom
- +44 1235 820320
4.2
Great
29 reviews
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Reply from OKA - Didcot
Dear Kim,
Thank you for taking the time to leave your review.
We are delighted to hear that you found the team helpful. Your kind feedback is greatly appreciated.
Kind regards,
OKA
I have bought some unique and lovely…
I have bought some unique and lovely items from OKA
in the past, but I am very disappointed how they treated my order this time. I placed an order on 21th November (thinking I would be in time for Xmas), but then I received an email that one item was in stock on 13th December, then I received another email that another item was now available on 20th December. I called today (23rd) and was told one item was now not available until 17th January 2026 and that my order was "marked to be sent when all is complete." An internal instruction I assume. Why couldn't they told me this before; I now have missed Christmas. It is very bad customer service.
December 23, 2025
Unprompted review
Reply from OKA - Didcot
Dear Wai,
We’re sorry to hear that you’re disappointed with your experience and understand how frustrating this must have been, especially so close to Christmas.
Orders are shipped once complete as standard; however, we appreciate your feedback regarding the communication around stock availability and delivery timings. If you would like us to review your order and see how we can help, please contact our customer service team on 03330 042 042 with your order number.
Kind regards,
OKA
We visited the new Outlet at Bicester…
We visited the new Outlet at Bicester and we were pleasantly surprised how nice the store was and items were in very good order for an Outlet.
We purchased a couple of items and very happy with the reductions.
September 14, 2025
Reply from OKA - Didcot
Dear Natalie,
Thank you for your lovely review. We’re delighted to hear you enjoyed visiting our new Bicester Outlet and were impressed with both the store and the quality of the items. It’s great to know you found some pieces you love at a great reduction.
Kind regards,
OKA
The most helpful staff ever
The most helpful staff ever, Tomas so helpful on the phone also helping us load up our enormous mirror. The two ladies behind the counter were so helpful the day before when we purchased a heavy sideboard. Adore the product any way but such a bonus when you are dealt with by such charming intelligent staff. Bicester shop
September 12, 2025
Reply from OKA - Didcot
Dear Jennifer,
Thank you for your wonderful review. We’re delighted to hear that Tomas and the team at our Bicester store were so helpful and charming while assisting with your purchases. It’s lovely to know you adore your new pieces and that the service matched the quality of the products.
Kind regards,
OKA
Mark and Harry (442 logistics team)…
Mark and Harry (442 logistics team) delivered my table. They were absolutely professional and a pleasure to deal with ! A credit to OKA thank you 😊
April 7, 2025
Unprompted review
Reply from OKA - Didcot
Dear Mrs Tippett
We are thrilled to hear about your positive experience with 442 logistics team. It's wonderful to know that Mark and Harry provided such excellent service and we will be sure to pass your feedback on to them.
Thank you for taking the time to share your kind words.
Best regards
OKA
From all the interactions I have with…
From all the interactions I have with your company, from your staff in stores, and your delivery drivers Kev & Chris. Couldn’t recommend your customer service team enough and your products are fab. Love the company and will continue to purchase! Thanks again :)
January 20, 2025
Unprompted review
Reply from OKA - Didcot
Thank you so much for your wonderful review! We're thrilled to hear that you've had such positive experiences with our team, both in-store and with Kev & Chris during delivery. Your kind words mean a lot to us, and we're so happy you're enjoying our products. We look forward to welcoming you back for your future purchases! Thank you for your continued support!
Kind regards,
OKA
Super experience
Sam in the Didcot branch was so helpful. Amazing products, very happy with the ordering process. Darren and Sean from 442 Logistics were the best delivery guys ever, went above and beyond to install for us.
December 9, 2024
Unprompted review
Reply from OKA - Didcot
Dear Govinda,
Thank you for sharing your experience! We’re thrilled to hear that Sam at our Didcot branch was so helpful and made the ordering process smooth for you. It’s also fantastic to know that Darren and Sean from 442 Logistics went above and beyond to provide exceptional delivery and installation service.
Your kind words mean so much to us, and we’re delighted to have made your experience such a positive one. We hope to see you again soon!
Kind regards,
OKA
We often visit the outlet at Didcot and…
We often visit the outlet at Didcot and normally the service is very good. On my last visit it was not a pleasant one. I did make a purchase but the staff member who served me lacked customer service, and my purchase was nearly thrown at me, which as you can imagine is completely unacceptable. I think a course in customer service would be beneficial to this member of staff especially as in an assistant managerial role. And as we have shopped with Oka for many years either Froxfield or the outlet store, we have never experienced this bad service. Since this bad experience we have not been back to the outlet store, and that nothing has been done to invite me to shop at this store since.
September 1, 2024
Unprompted review
Reply from OKA - Didcot
Dear Neil,
Thank you for taking the time to share your recent experience with us. We're genuinely sorry to hear that your visit did not meet the high standards we aim to provide. This is being fully investigated by our senior retail management team, as we take feedback like yours very seriously.
To assist us in identifying your account and resolving this matter, we have sent you a private link. We kindly ask that you respond with your email address and further details. Once we have this information, we will be able to look into this more thorough.
Kind regards,
OKA
Great service from Lu
Really appreciated the fast, helpful, and careful/supportive advice from LU at the Didcot Outlet. Looking forward to receiving the goods soon. Thanks again!
September 27, 2024
Unprompted review
Reply from OKA - Didcot
Dear Rosie,
Thank you for your lovely review! We’re so pleased to hear that Lu provided fast, helpful, and supportive advice during your visit to the Didcot Outlet. It’s great to know you're looking forward to receiving your items, and we truly appreciate your kind words. If you need any further assistance, please don’t hesitate to reach out.
Thanks again!
Kind regards,
OKA
Good experience
My furniture arrived on time by OKA driver Kev from Didcot. He was extremely pleasant and friendly. He took great care unloading and putting together my console table and cleared away the wrappings. Overall great service.
September 9, 2024
Unprompted review
Reply from OKA - Didcot
Dear Marion,
Thank you for your lovely feedback! We're so pleased to hear that your furniture arrived on time and that our delivery team provided excellent service. It's great to know that care was taken with the delivery and setup of your item. We hope you enjoy your new piece and look forward to serving you again in the future!
Kind regards,
OKA
Great customer service experience
We had a great customer service experience with Kathryn at the Oka Dicot outlet store at the weekend. We were looking for quite a few items to finish off a garden dining area and Kathryn helped us to curate a scheme that worked together really well. We are very pleased with the end result. Kathryn was patient, creative and a pleasure to deal with.
September 1, 2024
Unprompted review
Reply from OKA - Didcot
Dear Suzanne,
Thank you so much for taking the time to share your experience! We're delighted to hear that Kathryn at the Oka Dicot outlet provided such excellent service and helped you curate the perfect scheme for your garden dining area. It's wonderful to know that her patience and creativity made the process enjoyable, and that you're pleased with the final result.
We’ll be sure to pass along your kind feedback to Kathryn, and we look forward to welcoming you back again soon!
Kind regards,
OKA
Excellent delivery service
Excellent delivery service. Good advance delivery info and very respectful of property. Arrived early and took away all packaging. Very pleasant and friendly
July 22, 2024
Unprompted review
Reply from OKA - Didcot
Dear Kathy,
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our delivery service. Providing timely updates, respecting your property, and ensuring a pleasant interaction are all top priorities for us. Your kind words motivate us to keep delivering exceptional service. We look forward to serving you again soon!
Kind regards,
OKA
Knowledgeable, professional, welcoming
Today i went to the outlet store in Didcot. I can’t thank Sarah and Ellie enough for helping me to find the perfect large rug for my bedroom. It fits perfectly and looks amazing. These ladies were professional, welcoming and they knew exactly how to add that finishing touch that has brightened up a once, rather dull bedroom. I didn’t feel like they were ‘selling’ at all, they were genuinely enthusiastic.
I’m a faithful and happy customer of Oka outlet , Didcot!
May 8, 2024
Unprompted review
Reply from OKA - Didcot
Dear Suzy,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sarah and Ellie were able to help you find the perfect rug for your bedroom.
At OKA, we strive to provide a welcoming environment where our team can share their expertise without the typical sales pressure. We're delighted that your new rug has transformed your space and that you felt the genuine enthusiasm from our staff. Your satisfaction as a faithful customer means everything to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
Customer Service Failure
I placed an order for delivery. A few days later I received a voicemail saying that as they had not heard from me, my order would be removed. OKA had not previously contacted me to let me know a delivery date. I rang the office at 4:20pm. The delivery department was closed. I was assured they would call me first thing tomorrow. No call received. I called the following day and was assured they would call me. No call received. I finally received an email asking me to confirm a delivery date in 3 weeks. Still no call received. I sent an email of complaint. FOUR WEEKS later I finally received an email from Scott, the Customer Service Manager, asking if I was happy now my goods had arrived. The goods are great but the most appalling customer service from a company ever. Appalling communications and you take your customers for granted. customerservicefail
May 8, 2024
Unprompted review
Reply from OKA - Didcot
Dear Paul,
Thank you for taking the time to provide your valuable feedback. We sincerely apologise for the inconvenience you experienced with your order and the subsequent communication delays.
Due to an unprecedented increase in demand during our recent sale, our delivery and customer service teams were indeed overwhelmed, which unfortunately led to delays in our response times and impacted our service levels. This context, however, does not excuse the poor communication and inconvenience caused to you.
We are actively working on improving our processes to ensure that this situation does not happen again. We have taken your feedback seriously and are implementing better communication protocols to keep our customers informed and responded to promptly.
Thank you for your patience and understanding. We value your business and are committed to providing our customers with the quality service they expect and deserve.
Warm regards,
OKA
Chris and Tony were total gentleman for…
Chris and Tony were total gentleman for our delivery - they were so friendly, looked professional and couldn’t have been more helpful. Thank you very much.
March 24, 2024
Unprompted review
Reply from OKA - Didcot
Dear Lucy,
We're so grateful for your feedback! It's wonderful to hear that the delivery of your chair went smoothly and that our team left a lasting, positive impression. Knowing that our efforts have been well received truly means a lot to us. Your satisfaction is our top priority, and we eagerly anticipate the opportunity to serve you again.
Thank you for choosing us!
Kind regards,
OKA
Great sofa - superb service!
Tony and Chris delivered our new bedroom sofa this morning - fantastic people and an absolute pleasure to have in our house. Great sofa - superb service!
March 20, 2024
Unprompted review
Reply from OKA - Didcot
Dear Jonathan,
Thank you for your feedback. We are delighted to hear that the delivery of your new bedroom sofa this morning was conducted by our fantastic team, making it a pleasurable experience for you.
It's wonderful to know that both the quality of the sofa and the level of service met your expectations. We appreciate your acknowledgment and look forward to the opportunity to serve you again in the future.
Kind regards,
OKA
Very helpful staff who were able to…
Very helpful staff who were able to answer our questions about all the products. A very enjoyable experience with two chairs in place and looking great.
March 6, 2024
Unprompted review
Reply from OKA - Didcot
Dear L Smith,
Thank you for your feedback! We're delighted to hear that our staff were helpful and able to answer your questions, contributing to an enjoyable experience.
We appreciate your comments and look forward to assisting you again.
Kind regards,
OKA
Absolutely fabulous service from Sammy…
Absolutely fabulous service from Sammy .. I didn’t know what I wanted and was all over the place she helped me with a stool .. faux garlands and a most beautiful vase!
February 28, 2024
Unprompted review
Reply from OKA - Didcot
Dear Jayne,
Thank you for the wonderful feedback!
We're so pleased to hear about the exceptional service you received. It's great to know our team could assist in finding just the right items for you. Your satisfaction is our highest priority, and we're excited to offer you the same level of service on your next visit!
Kind regards,
OKA
Hassaan and Kathryn could not do enough…
Hassaan and Kathryn could not do enough to help us! Thanks for a great experience in store today!
March 2, 2024
Unprompted review
Reply from OKA - Didcot
Dear Chiara,
Thank you for your fantastic feedback! We're thrilled to know our team went above and beyond to assist you, ensuring a great experience in store today. Your appreciation means the world to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
The delivery team of Chris and Harry from Didcot were excellent ambassadors for the company.
Chris and Harry were excellent ambassadors for OKA and must have been travelling from a really early start to deliver our OKA sofa.
They were gracious and charming gentlemen.
February 1, 2024
Unprompted review
Reply from OKA - Didcot
Dear Joseph,
Thank you for the positive feedback! We're glad Chris and Harry exemplified the best of OKA with their gracious and charming service during your sofa delivery. Your compliments will be passed on to them. Enjoy your new sofa and we hope to assist you again soon!
Kind regards,
OKA
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