Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... See more
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Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
Company replied
I recently bought a lamp from the Oka Harrogate store. Emma on the phone and then Louisa who helped me when I went to pick up the lamp were both extremely helpful and very pleasant to deal with.
The product is great, however you should not have to pay a £30 delivery fee for the store to restock an Item. We ordered the item (2 framed pictures) in store. The store did not have stock, and the... See more
Company replied
Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
269 reviews
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Good product and helpful staff
I recently bought a lamp from the Oka Harrogate store. Emma on the phone and then Louisa who helped me when I went to pick up the lamp were both extremely helpful and very pleasant to deal with.
May 26, 2026
Unprompted review
Always a pleasure to visit
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We love to browse round the shop but more often than not, we end us buying something because everything is so beautiful. We often comment that we're always made welcome, whether we buy or just browse and that encourages us to visit more often!
May 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great choice of products
Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
May 21, 2026
Reply from OKA - Harrogate
Dear Mrs B
Thank you for taking the time to share your review. We're glad you enjoy your visits to our Harrogate shop, its such a pleasure for us to know you appreciate seeing our goods in person.
We really appreciate your feedback and thank you for choosing to shop with us.
Kind regards
OKA
Superb customer service provided by…
Superb customer service provided by Michele. She clearly embodies all Oka stands for Well done Michelle
May 23, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Louisa
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from Michelle during your visit to our Harrogate store. Your feedback is greatly appreciated, and we will be sure to pass it on to Michelle and the wider team.
We hope to welcome you back again soon.
Warm regards,
OKA
Excellent customer service from Louisa…
Excellent customer service from Louisa in Harrogate.
May 15, 2026
Reply from OKA - Harrogate
Dear Mair,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Harrogate store, and we’ll be sure to pass your kind words on to Louisa and the team.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Annalisa,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your visit to our Harrogate store and appreciated both the styling inspiration and the support from the team.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Lauren,
Thank you for your lovely feedback. We’re delighted to hear how much you enjoy visiting our Harrogate store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
I was given great service and I am…
I was given great service and I am delighted with my purchase. Thank you
May 1, 2026
Reply from OKA - Harrogate
Dear Simon,
Thank you for your kind feedback. We’re so pleased to hear you received great service and that you’re delighted with your purchase.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Another fantastic trip to the Harrogate…
Another fantastic trip to the Harrogate store today. I only “popped in” to look out for a couple of cushions for the chairs I purchased a few weeks ago. Thanks to Emma I left with 2 cushions and 4 lamps for my son!
Always an enjoyable experience that leaves me thinking about what my next purchase might be… 😊
May 8, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Sue,
Thank you for your lovely feedback. We’re delighted to hear about another positive visit to our Harrogate store, and we’ll be sure to pass your kind words on to Emma and the team.
It’s wonderful to know you continue to enjoy your visits with us, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Louisa has been very helpful from…
Louisa has been very helpful from sending photos of our chosen rugs ( to get accurate idea of colour- often look stronger colour online), to checking stock and following through with ordering process.
May 6, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Mrs Simmonds
We are absolutely delighted to hear your kind comments about Louisa at our Harrogate store. It is lovely to know that she was so helpful and that you received such fabulous customer service.
Your feedback means a great deal to us, and we will be sure to pass on your kind words to them.
Kind regards,
OKA
Helpful staff and attractive display
May 2, 2026
Reply from OKA - Harrogate
Dear Elaine
Thank you for taking the time to leave your review. We’re really pleased to hear that your visit to our Harrogate store was a positive one, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Zoe, Louisa & Fleur’s great customer service at Harrogate Oka!
Zoe, Louisa and Fleur were extremely helpful when I recently visited the Harrogate store to get some Cushion fillers to fit some slightly too small cushions! Will definitely go back again. Thank you!
May 1, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Joe
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our Harrogate team and will be sure to pass your kind feedback on to them.
We hope to welcome you back again soon.
Warm regards,
OKA
Floor Lamp Choice Made Easy
Went into the store to look at floor lamps and shades. After a very short time, I was asked if I needed any help which I did. Fleur helped me to try various lampshades and put floor lamps together to see which one was the best for me. She also helped me with choosing the most suitable lampshade holder for the shade I liked.
As I had further shopping to do, I left my lamp and shade to be wrapped and I collected it later in the day.
The service was excellent and I also received a discount too. Well done to the Harrogate store.
April 23, 2026
Reply from OKA - Harrogate
Dear Mr Burghardt
We’re delighted to hear that Fleur provided such exceptional and professional service, it’s lovely to know her eye for detail helped you find exactly the perfect lamp and shade. We’ll be sure to share your kind words with Fleur, and the wider team.
Thank you for taking the time to share your experience, your feedback means a lot to us and we hope to welcome you back soon.
Best wishes
OKA
Great products, questionable delivery fees
The product is great, however you should not have to pay a £30 delivery fee for the store to restock an Item.
We ordered the item (2 framed pictures) in store. The store did not have stock, and therefore charged a £30 delivery fee to bring the item into store (or deliver to home). I can understand paying for home delivery, but should not have to pay to collect an item from a store.
April 23, 2026
Reply from OKA - Harrogate
Dear Mr Dixon
Thank you for your review. We are pleased to hear that you are happy with your purchase, though we are sorry to read of your concerns regarding the delivery charges.
We understand your frustration and appreciate that the pricing structure may not always feel proportionate. Our delivery charges are based on a number of factors, including handling and logistics, rather than solely the number of items or trips made.
Your feedback is important to us and has been shared with the relevant teams as we continue to review our delivery offering.
Kind regards,
OKA
Excellent customer service
Great customer service keeping me informed every step of the way.
April 1, 2026
Reply from OKA - Harrogate
Dear Mrs Trenholm,
Thank you for your kind feedback. We’re so pleased to hear you felt well informed throughout and that everything went smoothly.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Helpful assistants and yet you can…
Helpful assistants and yet you can browse without being followed.
I always enjoy calling in .
April 2, 2026
Reply from OKA - Harrogate
Dear Paul
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that your visits to our Harrogate store continue to be enjoyable, and we truly appreciate you sharing your experience with us.
We look forward to welcoming you back again soon.
Best wishes,
OKA
Perfect Purdy.
As per normal the item I purchased was exactly what I wanted. I had already checked it out in the Harrogate Store just to be sure and I am delighted.
April 1, 2026
Reply from OKA - Harrogate
Dear CollectPlus Customer
We're pleased to hear that your item met your expectations and thrilled that you were able to visit our Harrogate store to confirm your choice before purchasing.
Thank you for your feedback and continued support.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Mr McIlwraith
Thank you for taking the time to share your feedback. We’re so pleased to hear that your experience at our Harrogate store was such a positive one and you received such friendly and helpful service.
We hope that you are happy with your purchase and that you will visit us again soon!
Kind regards
OKA
Always a lovely shop to visit
Always a lovely shop to visit. Gorgeous products and helpful staff
March 28, 2026
Unprompted review
Reply from OKA - Harrogate
Dear Fiona
Thank you for taking the time to leave such a kind review. We’re really pleased to hear that your visits to our Harrogate store continue to be enjoyable, and we truly appreciate you sharing your experience with us.
We hope that you will visit us again soon.
Best wishes
OKA
Fantastic service
Fantastic service
At Harrogate store. A lovely experience. Emma and Michelle friendly and helpful.
March 28, 2026
Reply from OKA - Harrogate
Dear Craig
We’re delighted to hear that you enjoyed your visit to our Harrogate store and received such excellent service from Emma and Michelle at our Harrogate store. Your kind comments are truly appreciated, and we will be sure to share your feedback with them.
Best wishes
OKA
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