Really excellent help and service from Ellie. I was trying to get hold of a couple of lamp bases & shades which were in short supply - shades sold out online in the size I needed and lamp bases only a... See more
Company replied
Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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We recently bought a large rug from OKA Knutsford, but on laying out we noticed a small area that was completely missing the pile. I contacted the shop on Sunday morning and spoke to Louise, who asked... See more
Company replied
I had a fantastic experience with Oka. I recently purchased two lamp bases and couldn’t be happier with both the products and the service. Laura was incredibly helpful—she offered thoughtful advice,... See more
Company replied
The staff in the Knutsford shop were extremely helpful, but unfortunately as a company I felt you were badly let down by the courier you chose to use. Nothing in their van appeared to be secured and t... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.7
Excellent
259 reviews
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Friendly
Friendly, knowledgeable staff who always try to make your shopping experience as positive as possible reflecting that you are a valued customer.
April 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from OKA - Knutsford
Dear Mrs Jones
Thank you for your kind review. We’re so pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Really excellent help and service from Ellie & manager…went above & beyond!
Really excellent help and service from Ellie. I was trying to get hold of a couple of lamp bases & shades which were in short supply - shades sold out online in the size I needed and lamp bases only available online. Ellie & Oka Knutsford organised to send their 2 lampshades to me and sent a link for the online purchase of the lamp bases, incorporating the offer Oka had on at the time, inspite of the complications ordering from both online & instore to meet the offer criteria! Both bases and shades arrived promptly a few days later and very happy customer as a result! Thank you again Ellie!
April 27, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Kat,
Thank you for taking the time to leave such a kind review.
We are delighted to hear about your positive experience at our Knutsford store and your wonderful comments about Ellie. It is lovely to know that she was so helpful, and was able to assist with your order of the lamps and shades.
Your feedback is greatly appreciated, and we will be sure to pass on your thanks to her.
Kind regards,
OKA
I had a fantastic experience with Oka
I had a fantastic experience with Oka.
I recently purchased two lamp bases and couldn’t be happier with both the products and the service. Laura was incredibly helpful—she offered thoughtful advice, really understood what I was looking for, and made the whole process smooth and enjoyable. It’s rare to come across such attentive and knowledgeable customer service. I’ll definitely be returning and would highly recommend Oka to anyone looking for beautiful pieces and excellent support.
April 26, 2026
Reply from OKA - Knutsford
Dear Carolyn
Thank you for taking the time to leave such a kind review.
We are delighted to hear about your positive experience at our Knutsford store and your wonderful comments about Laura. It is lovely to know that she was so helpful and that you are happy with your lamp bases.
We truly appreciate your recommendation, and we will be sure to pass on your thanks to her.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Mr Moulton
Thank you for your kind review. We’re so pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Ordered in Beginning of January
Ordered in Beginning of January
Had to pay full amount Delivered
On 27 April Total
£1,700.00 Interest in your pocket
Not mine
Why do we have to pay full amount up front waiting for Stock to come in taking
Four months 🥵
April 24, 2026
Reply from OKA - Knutsford
Dear Patricia,
Thank you for your review. We are sorry to read about your concerns regarding the lead time and payment for your order.
As this item was placed on a backorder, it required stock to arrive from our supplier before it could be dispatched. We understand that the delay was longer than expected and appreciate your patience while we awaited this. We can see that updates were shared throughout and that your order has now been delivered.
We also understand your comments regarding payment being taken at the time of order, and your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
We recently bought a large rug from OKA…
We recently bought a large rug from OKA Knutsford, but on laying out we noticed a small area that was completely missing the pile. I contacted the shop on Sunday morning and spoke to Louise, who asked me to send some photographs of the defect. By Monday I received a call from Davina who agreed the rug required replacing. The same day I had an email confirming the replacement. By Thursday we had the new rug and they took away the defective one at the same time. It looks great. Thank you to Louise and Davina and OKA for some good old fashioned excellent customer service.
April 19, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Ken,
Thank you so much for taking the time to share your experience. We’re delighted to hear how quickly everything was resolved and that you’re pleased with your replacement rug.
We’ll be sure to pass your kind words on to Louise, Davina and the Knutsford team. It’s wonderful to know you felt so well looked after throughout.
We hope to welcome you back again soon.
Kind regards,
OKA
Really helpful staff and lovely pieces
Really helpful staff and lovely items
April 21, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Lucy
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Oka Knutsford is fantastic
It’s always a brilliant experience in Oka Knutsford the staff are fantastic, so friendly and helpful. Louise served me yesterday and she’s so good ❤️
April 18, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Viv,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Louise and the team.
It’s always great to hear from returning customers, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Great experience from start to finish…
Great experience from start to finish also got a call from the shop (knutsford) to check if my delivery had arrived so yes a great experience
April 2, 2026
Reply from OKA - Knutsford
Dear Cheryl
We're so happy to hear you had a great experience with our Knutsford team, and are pleased to hear that everything went smoothly with your delivery.
We hope that you are happy with your purchase and thank you for sharing your feedback.
Kind regards
OKA
Standard Lamp
I recently purchased a standard lamp plus shade from OKA in Knutsford, East Cheshire. Their assistant Louise was incredibly helpful and kind. Being disabled she brought my purchases to my car. I can’t recommend them highly enough.
April 1, 2026
Reply from OKA - Knutsford
Dear Didee,
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your lovely words on to Louise and the team.
It’s wonderful to know you felt so well supported during your visit, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
OKA
Beautiful furniture
Beautiful furniture, informed and sensitive advice, helpful and efficient delivery and returns process
April 1, 2026
Reply from OKA - Knutsford
Dear CalAlt
We're happy to hear that the team in Knutsford provided such wonderful assistance and advice during your recent visit, and we are thrilled that you found our furniture beautiful.
We appreciate you sharing your feedback and hope that you will visit us again.
Kind regards
OKA
Great service (as usual)
I ordered some items in the sale which needed picking up from the Knutsford shop.
Great service from Amanda as usual who also located me an item I had missed .
Always a nice experience visiting the Knutsford shop.
April 11, 2026
Reply from OKA - Knutsford
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your experience in our Knutsford store, and we’ll be sure to pass your comments on to Amanda and the team.
It’s always lovely to hear from returning customers, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Penelope,
Thank you for your kind review. We’re so pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
We were buying lamps for the bedroom
We were buying lamps for the bedroom. Ellie was our sales representative and she went over and above searching for two lamps that were identical and we were happy with.
April 1, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Ellie and the team.
We hope your new lamps look perfect in your bedroom and look forward to welcoming you back again soon.
Kind regards,
OKA
Exceptional Service
A delightful young lady Ellie served me today. She was very helpful finding all the products I wanted. She took care unwrapping and checking every item for me and I didn’t feel under pressure to rush. She specifically checked an item that was reduced so I received the discount and final helped me to carry all my bags to the car. What super customer service often hard to find these days. Thank you Ellie. J Carr
April 10, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Jacqui,
Thank you so much for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Ellie and the team.
It’s wonderful to know you felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA is an amazing place for unique and…
OKA is an amazing place for unique and high quality homeware. I left with several items after having taken expert advise from Louise. Have to say, service was second to none and I am delighted with my purchases ! Highly recommend.
April 3, 2026
Reply from OKA - Knutsford
Dear Deb,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to Louise and the team.
It’s wonderful to know you’re so pleased with your purchases, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Celia
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit to our Knutsford store and received such friendly and helpful service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Super shop-great products and always…
Super shop-great products and always saving service.
March 28, 2026
Reply from OKA - Knutsford
Dear Sarah
We’re delighted to hear you had such a great experience at our Knutsford store. We truly appreciate your kind words regarding our products and the service you received.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Warm regards
OKA
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