We visited the Tunbridge Wells branch on 8 August. We needed some assistance and Suzanne helped enormously with that. She was very accommodating and was there to make suggestions which was so helpfu... See more
Company replied
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
Company replied
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
Company replied
Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the... See more
Company replied
Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
209 reviews
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The assistant was very helpful and understanding
The assistant was very helpful and understanding over a price label. The ticket price shown was honoured even though it was from a previous promotion. All round very good service.
August 15, 2026
Unprompted review
May use AI-assist with repliesRead more
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The staff were so good
The staff were so good, Suzanne was so attentive and had so many ideas and suggestions helping me with my colour scheme.
August 8, 2026
Reply from OKA - Tunbridge Wells
Dear Gill
We are thrilled to hear about your positive experience in our Tunbridge Wells store and your generous comments regarding Suzanne. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
We hope that you will visit us again soon.
Best wishes
OKA
Excellent service
Title: Review of Oka
I had a lovely experience at Oka when choosing some cushions for my bedroom.
Suzanne the sales assistant was incredibly helpful, knowledgeable and patient, offering great advice and helping me find the perfect cushions to work with the room. I really appreciated the personal service and attention to detail. It made choosing the right pieces so much easier, and I’m absolutely delighted with the result. A lovely shopping experience from start to finish.
August 12, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jacqui
We're so pleased to hear you had such a lovely experience choosing cushions for your bedroom. It's wonderful to know that Suzanne provided such helpful and knowledgeable service, offering great advice and attention to detail.
We're delighted you're so happy with your purchase and enjoyed your visit to our Tunbridge Wells store from start to finish.
Warm regards
OKA
Very satisfied customers!
We visited the Tunbridge Wells branch on 8 August. We needed some assistance and Suzanne helped enormously with that. She was very accommodating and was there to make suggestions which was so helpful. We came away as very satisfied customers!
August 8, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Janet
We are so pleased to hear that Suzanne was able to provide such helpful and accommodating service. It's wonderful to know that her suggestions made such a positive impact on your visit.
Thank you for your lovely words, our team in Tunbridge Wells will be thrilled to receive your feedback!
Best wishes
OKA
Nawel and Simona in your OKA Tunbridge…
Nawel and Simona in your OKA Tunbridge Wells store were both very helpful and saw the deal through and even helped us load the purchase into our car. They are a credit to your Company.
Alan and Daphne Jackson.
August 10, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Alan and Daphne,
We’re delighted to hear that Nawel and Simona looked after you so well during your visit to our Tunbridge Wells store.
We’ll be sure to pass your kind feedback on to them both and the wider team.
Kind regards,
OKA
Suzanne at the Tunbridge wells branch…
Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the room and they will help build the layered look I am trying to achieve. Ended up with a lovely rug for one of our rooms that I felt confident to buy as I could return easily if I did not like it
August 8, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Thank you for your wonderful feedback. We're delighted to hear about your positive experience at our Tunbridge Wells store.
It's fantastic to know that Suzanne was so helpful in guiding you through our sofa options and offering design advice for your room. We are especially pleased that you felt confident with your rug purchase, knowing our easy return policy. We hope you enjoy your new rug!
Best wishes
OKA
Above and beyond customer service
From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience when ordering a number of items for my home. It was a joy when finally I got to meet both Simona and her colleague Chris who were as delightful in person and were a joy to deal with. Not only are the products superb, but the whole customer service was exemplary. Well done! I wouldn't go anywhere else!
August 6, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Lesley-Anne
Thank you for your wonderful review.
We are so pleased to hear about your exceptional experience with our team at Tunbridge Wells. It's truly rewarding to know that Simona and Chris provided such helpful and delightful service, going above and beyond to assist you. We will be sure to share your kind words with them. We are delighted that you are happy with your purchases and look forward to your next visit.
Best wishes
OKA
Lovely staff
The assistant in the Tunbridge Wells concession was extreemely friendly and helpful.
August 3, 2026
Reply from OKA - Tunbridge Wells
Dear Veronique
Thank you for your kind feedback. We're delighted to hear about your positive experience at our Tunbridge Wells concession, and we'll be sure to pass your comments on to the team.
We appreciate you sharing your experience and hope that you will visit us again soon.
Warm regards
OKA
Simona in the Tunbridge Wells branch…
Simona in the Tunbridge Wells branch goes above and beyond!! I have ordered furniture a few times from The OKA store and she has always been a delight as is her assistant Chris. The quality of the products is very high, well made and gorgeous designs.
June 5, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Caroline
Thank you for your wonderful feedback. We are so pleased to hear about your positive experiences with our Tunbridge Wells store and that our team, especially Simona and Christian, consistently provides such delightful service. It's also lovely to know that you are happy with the quality and design of our products.
We truly appreciate your continued support and we eagerly await your next visit!
Best wishes
OKA
Fantastic service both Simon’s & Ursula…
Fantastic service both Simon’s & Ursula were very helpful
August 4, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Samantha
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona, Ursula and the wider team.
We hope to welcome you back again soon.
Kind regards,
OKA
We paid a visit to the Tunbridge Wells…
We paid a visit to the Tunbridge Wells store today. We were just browsing, It's hard just to look and not buy anything, as the products are so lovely! There was a sale on so we purchased two candle holders. We were served by Nawel and she was really friendly and helpful. She packaged our candle holders carefully. The store was clean and tidy and the other lady greeted us when we first went in too. We were very pleased overall.
August 1, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Sue
Thank you for sharing your experience. We're so pleased you enjoyed your visit to our Tunbridge Wells store and found some lovely items during the sale. It's especially great to hear that Nawel provided such friendly and helpful service, and we'll be sure to share your kind comments with the team.
We appreciate your feedback and look forward to welcoming you back again soon.
Kind regards
OKA
Loyal customer
We are regular customers and would like to thank Simona & Ursula for their exceptional service and advice.
OKA are very lucky to have them representing your brand.
August 1, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Nigel
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you consistently receive exceptional service and advice from our Simona and Ursula in our Tunbridge Wells store, and we’re grateful for your continued support.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes
OKA
Christian at the Tunbridge Wells store…
Christian at the Tunbridge Wells store is always so
welcoming and so helpful .
July 24, 2026
Reply from OKA - Tunbridge Wells
Dear Pamela
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that you consistently receive such a warm welcome and helpful service from our team member at the Tunbridge Wells store.
We appreciate you choosing us and look forward to your next visit.
Best wishes
OKA
The staff are very knowledgeable and…
The staff are very knowledgeable and are great at design and colour pairing so can really help you with your purchase to get it just right. It’s often Simona that helps me but the others are great too!
July 30, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Customer
We are so pleased to hear that Simona and her team always provide such knowledgeable and helpful assistance with your purchases. It's wonderful to know that their design and colour pairing expertise helps you find exactly what you are looking for.
We truly appreciate your kind words, which we will be sure to pass on to our Tunbridge Wells team, and look forward to your next visit.
Warm regards
OKA
Friendly knowledgeable staff
Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels.
Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lamp displays.
July 30, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Charlotte
Thank you for taking the time to share such a wonderful review. We're thrilled to hear about your positive experience with our team in our Tunbridge Wells concession, and we'll be sure to pass your kind comments on to the team. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.
Best wishes
OKA
Simona was very helpful and friendly
Simona was very helpful and friendly.
I am happy with the purchase she has recommended.
July 28, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Natalya
Thank you for taking the time to share your lovely review.
We're delighted to hear you had such a positive experience with Simona in our Tunbridge Wells store, its lovely to hear that you found her so friendly and helpful and are pleased with your purchase that she recommended.
We hope that you will visit us again soon.
Kind regards
OKA
Very helpful assistant who packaged…
Very helpful assistant who packaged purchase and kept it whilst we finished shopping.
July 24, 2026
Reply from OKA - Tunbridge Wells
Dear Jenny
We're delighted to hear that our team provided such helpful and friendly service, and assisted you with your purchase. It's wonderful to know that your shopping experience at our Tunbridge Wells store was a pleasure.
Thank you for taking the time to share your experience.
Kind regards
OKA
Chris and Simona in the Tunbridge Wells…
Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A credit to Oka
July 18, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Vivienne and Fiona
Thank you for your wonderful feedback. We're delighted to hear about your positive experience at our Tunbridge Wells store. We'll be sure to pass your kind words on to Simona and Chris, who will be thrilled to hear them. We're so pleased they were able to assist you in making the right choices for your lounge.
We truly appreciate your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
Thank you Simona
Simona in the Hoopers brach of Oka in Tunbridge Wells was such a great help with a recent purchase. Thank you.
July 10, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Kama
Thank you for your wonderful feedback. We are thrilled to hear about your positive experience and your generous comments regarding Simona. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
Chris from the Tunbridge wells store…
Chris from the Tunbridge wells store was a great help to me this week.
I called ahead and told him I was coming to buy 4 garden chairs and when I arrived, he had them waiting for me.
It was a hot day, but he happily helped me load them into the car , and then gave me a parking token .
He was very helpful and pleasant.
July 6, 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Charles,
Thank you for your wonderful feedback. We’re delighted to hear about your experience with Chris at our Tunbridge Wells store.
It’s lovely to know he had everything ready for your visit and was able to help make the collection so smooth. We’ll be sure to pass your kind words on to him and the team.
Kind regards,
OKA
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