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Horrible customer experience from start to finish.

First, a website error caused me to be charged twice. I had to contact them to have it corrected manually, only to then discover an additional shipping fee that had never been disclosed at checkout.

Then, they sent my order to the wrong address. I contacted customer service for help, received no response, and had to sort it out myself.

Finally, one pair didn’t fit my daughter. Despite all the problems with the original order, they expected me to pay both the return shipping AND the shipping for the replacement.

Multiple issues with one order and almost no customer support. Completely unacceptable service. I would not recommend this company.

Big Scam, fraud company, website seems real shop, but nothing arrives and also they dont reply to emails. They stole my money without sending items. Biggest fraud company in Spain. Take care. I wish I read trustpilot reviews before buying from them.

Still no order received after weeks of excuses and empty promises. Every single day I’m told ‘tomorrow’ and nothing ever arrives. This is completely unacceptable and extremely disappointing for a first order. Terrible customer service and zero reliability. I expect an immediate solution

It’s been almost 1 year !! No shoes no refund !! Stalling me every single time! We sent to accounting Blabla !!! Massive scam! Stay away don’t buy from them! I lost 250 fr! Don’t do the same mistake I did!

UPDATE: After not receiving a reply with regards to the deactivation of my account, I filed a complaint with catalan consumer protection (a tip I saw from one of the reviewers). 3 days after filing the complaint, I received a message from the courier company that my shipment is in transit. Received it within the same day of the email (today). The fit of one pair (of 2 pairs ordered) is about 1-1.5 sizes bigger, despite having ordered the same size for both pairs of shoes (it is of one thinner leather, though). My account is still deactivated so I cannot process the returns. Having read the other reviews about refunds, I think it's better to keep the shoes anyway. Placed the order on Dec 14, shipped (supposedly) on Dec 23, received the tracking number on Jan 9, and finally received the shoes on Jan 20. I live in Spain!
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I contacted the courier company, and was informed that they received details about my delivery, but the product was never delivered to any of their warehouses. After leaving a negative review here, Okaa has deleted my account in their website, which shows proof of my order history, and where it shows the status of 'enviado' twice (Dec 23 and Jan 8) but without giving the tracking number. Look at their website, scroll to the bottom - it says 24-48 hours delivery. Click on the seal of confianzaonline and see what happens. Click on the contact form and see if it works (main menu > info > contact). They deleted my comment in their social media page, and blocked me. I have not received my order, nor refunded, nor received any replies to my messages to them. Meanwhile advertisements show up to 40% off across the entire collection. I am leaving another review to tell people of further experiences with their customer service.

Made an order on 31st October. Today it’s 19th December and I still haven’t got the shoes. Only after sending emails asking about my order, they told me about a delay. The shoes were going to be send ‘shortly’ on the 3rd December. It’s been more than 2 weeks and still nothing. Avoid it at any cost!!! Never again.

I received my order in Fedruary, and returned 2 pairs of shoes also in February. Since then , I have never received a refund!!!! I keep sending emails, they keep apologizing and tell me they will remind accounting the refund is not yet paid, but this is just a lie. It is now November, and again the reply I get to my email demanding my refud is: "We're sorry it is taking so long, we will tell accounting to refund you as soon as possible". All lies, a bunch of thieves and scammers. I will never by from them again and will keep sending this messages until I have my money back!!!

Very beautiful shoes, love all the details, stitching, beautiful design. I am very happy with the quality. Can’t wait to get more!! Thank you Okkaspain!

Purchased a pair of ballet shoes in October 2024, Paid and despatched the order, but it never arrived! Have contacted them several times by email and still have no refund. Paid £52. Totally corrupt business. Do not buy from this company

I placed an order with OKAA for 2 pairs of shoes on 10th October 2024. 10 weeks later I still have not received these shoes or even had shipping details sent to me.
In this time I have emailed OKAA and had responses from them 5 times.
They were originally continuously blaming the courier company for the reason why my order hadn't been sent.
On 25/11/24 they sent an email saying they will proceed to process my order. As of today 19/12/24 I still have had no tracking details sent to me. They have just sent me an email saying they will send my order next week. So we will see if I receive any valid tracking number next week, but my question to them is why next week? What is the reason for a further delay when I have waited 10 weeks already! Are this company a fraud???

I requested a refund through PayPal and via email to OKAA and am happy to say I have received the refund.
It's a shame I had this experience as my experience with OKAA a few years ago was not like this and I loved there shoes.

Avoid this company they are scammers take your money and never send the goods customer service pedidos is sarcastic and rude doesn't care that after 1 month no Items have been sent please avoid this company

Ordered 3 pair of shoes on September 11, 2024. This order was never shipped, company failed to provide even approximate dates of delivery. I sent several emails asking to provide details about the shipment status. After a month of waiting for my order and still not getting even approximate dates of delivery, I cancelled the order and requested refund. Company said they will transfer the request to financial department. One month later still no refund, I sent an email reminding to refund, they apologised but few weeks later still no refund and no update. Will be taking legal action, unless I get a refund within a week. My patience is over, this kind of behaviour is absolutely unacceptable.

I returned a pair of shoes at the start of September 2024. We are now in November and I am still waiting on my refund regardless of the continuous emails I send them. I simply get a polite apology email back and then nothing. I am so disappointed with their appalling customer service and would not recommend them to anyone.

A major warning.....do not buy from them unless you want your money stolen from you.

I bought a pair of shoes last tuesday and it was supposed to be delivered until thursday (in the website said that would last from 24 to 48 hours). I didn´t have any news from the company since the moment I paid the shoes. I already called but the phone line is always busy. I also sent an email but I didn´t received any answer. I already paid but I have no shoes or news about them

I returned shoes in may 2024. We are now October and i have not received the refund. I send emails, get polite replies but nothing happens.
A warning don't buy if you don't want your money stolen

The worst website to do shoppings. I actually thought they seemed professional, and bought a pair of shoes last year and exchanged it for a smaller size. And this summer I bought again two pairs of shoes and returns one of them. But it’s been more than two weeks and I cannot use the contact form on their website to reach them to ask about my refund. I actually thought the one from last year had been refunded to me and didn’t check my bank account. But when I checked a few days ago and found out that they didn’t even refund my money last time either. If only had I known, I wouldn’t have purchased again this year. A very scamming website and store, be very careful.

Finally after going through trustpilot, they returned my money. After all, not every client is that easy to be fooled with. I didn’t have to do this if only they had refunded it on time professionally. Took them a year to refund my first return, very unprofessional and inefficient.

Quality product and fast delivery.very happy with the order

Very poor customer service ,in fact they don't even stand behind defective shoes.

Large selection of excellent quality shoes.