Oki Reviews 26

i hasve "£10000+ printer and can't use as always keep having technical issues. and the last time ive requested help and few weeks no response. useless

Purchased a £1000 printer it's been useless. They have been useless. They have ordered parts for us to install ourselves as the everything smudges. We are still waiting for it. Printer is less than 2 months old

One star because there isn't an option for none !
From day one the printer had a drum problem which took 2 visits from an engineer to accept.The replacements were not available in the UK so had to come from Germany.After 2 weeks of "downtime" I am still waiting for the drums. Technical churns out "sorry" like most companies these days when they have no logical explanation for not having consumables on stock. I would never buy an OKI laser printer again.

I have an OKI C711 printer which has been/is brilliant. My issue is that their recycling system. In the "good old days" I could create a label, print it, stick it to the boxed item, pop to the PO and bingo, all done & dusted. Now I have to go through a rain dance and submit a form which is supposed to generate an email with label - trouble is it doesn't and when I email them I get zilch. So off my stuff goes to landfill.

This morning I received an OKI C844 printer. The paperwork that came with it was terrible but i managed to google search for OKI drivers and tried to install them.

I tried to configure a static IP address. It asked me for the password and suggested that is should be 123456. This did not work. It DID NOT SAY that the password is on a label at the back of the printer, otherwise I would have typed that in. I found an errata sheet just now that told me this. I surfed the internet and found a reference to the default password being 000000. This did appear to work on the printer but it did not work in the driver. I tried to change the password on the printer and did change it to a 6 digit number. This still did not work for the driver software. I then went back into the admin panel and reset the password, believing it to go back to 000000. It did not.

I can confirm that the admin password is NOT:
1. 000000
2. 123456
3. aaaaaa
4. The same as the very long password on the back of the machine.

I am now locked out of my printer. My gut feeling at this point was to send the printer back as faulty, which it is. I do not want a password on my printer, it is not what I ordered and I have already wasted about €400 of my time.

Instead I tried to get it fixed under warranty. I surfed to the URL in the guarantee literature only to find that the page does not exist. I eventually tried to register on the OKI Europe site and it told me the serial number PRINTED ON THE BACK OF THE PRINTER was invalid.

The bot on the support site is useless and the real person who took over was similarly useless, only telling me what I already knew.

So now I am sending it back and will continue to use my 12 year old Xerox printer instead.

Bough a brand new OKI
never ever again
The worst machine ever in my life
rubbish service
expensive cartridges

Redeemed Flybuys points to get a home printer OKI B412. Once it arrived, realised I had to purchase a Wifi chip in order to be able connect it to print wirelessly - something necessary as we are family of 4 with multiple devices. Cost of chip ws $50, then I had to TRAWL the OKI website for installation and set up instructions (it is a minefield with millions of models all with different instructions, also the instructions are written in 'tech speak' and don't include diagrams so I couldn't even tell what button on the control did what). Somehow managed to intall the wifi chip and get it working, however the printer disconnects itself from the wifi all the time which requires lengthy process to reconnect and even then is inconsistent. The unit goes to sleep randomly and won't wake up, red lights flash for no reason, it is really inconsistent and of course, every time a family member needs to print something urgently the printer is malfunctioning and as the dedicated 'printer whisperer' I have to come and attempt to fix it. After months of issues I finally broke and requested OKI to fix it, was told not our problem as warranty is up so too bad so sad. WILL NEVER GET ANOTHER OKI, WORST EXPERIENCE EVER. Printer is so soul destroyingly hard to use and temperamental but it shouldn't be - it only has one job! And its not even a colour printer! Big plastic block of disappointment. Avoid.

The most crappy printer we've ever had! And it was expensive as well.
Never OKI again, don't buy this you will truly regret it!

This review is for OKI Europe. My new C650 (bought for 800 EUR) produced unsatisfactory results right out of the box. Technical support on the phone asked me to email them photos that show the problem, which I did, however, they never replied back. Further reminders that I have sent to them have also been ignored.

I can accept it that not all machines come out perfectly out of the factory, but I do not support companies that mistreat me as a client.

Thankfully I was able to return the machine for a full refund. Not going to deal with OKI again.

Where to start, honestly if i could give 0/5 stars i would.

A while ago i was trying to access our OKI printers address book from the printers web page. I am generally quite good with technology, so thought this should be relatively straightforward. I was wrong.
After struggling for a while trying to find this i decided to google where this might be located. As far as i can tell, this should be under "list" but when we click list, it still doesn't show even if we are logged in as the admin user for the printers web page.

The next step was to call OKI support for something i assume should be very straight forward. After calling the first time, i managed to speak to the first person, We'll call them Lesley (Not their real name). I told lesley my address book access problems, and she said she would email me with a screenshot of what i should see.

After waiting an hour for an email to come through i decided to call back, this time i was on hold for 50 minutes despite being number one in the call queue.
Luckily lesley was on hand to take my call again, where she informed me she had lost our information and contact details so couldn't send anything through. Mistakes happen. This time we decided it would be best if i emailed screenshots of what i can see when signed into the printers webpage.
I sent this through to Lesley as she told me i needed to hang up on her. Her reason - she had other tickets to deal with and her calls were starting to build up.
Somewhat concerned, i felt the need to ask who was dealing with my ticket. Reassuringly lesley said she was.

Later Lesley emailed a link to download a configuration tool from their website (i had already tried this and it had failed, but thought it would be best to follow the instructions to make sure i had not missed something).

I rang lesley and informed her of the error when running the configuration tool, (This time only on hold for 40 minutes) where she preceded to tell me that the tool was not compatible with our printer, and told me I should not be using it. Lesley did email me the configuration tool so we asked why she was emailing us a configuration tool that was not compatible with our printer (For context she has our serial number and make and model of the printer).

Lesley was not a fan of this line of questioning and told us she needed to leave the call to work on other tickets... Understandable we are all busy people. Don’t worry about my ticket.

The following day we sent a follow up to check on our tickets progress, (If you do not keep in touch with OKI every 2 days they will consider your ticket closed).

I called the mainline support number and lesley was on hand again to take my call. She asked for a ticket number and informed me that my part would be on its way. A little bit confused i asked if she had us confused with another ticket, as all i am trying to do is edit the address list remotely(we are not on site with the printer).

Lesley now aware of our pending case again, proceeds to start shouting down the phone that we have had the audacity to ask for an update on our ticket. It's not often i've had to ask someone who works in customer service to "Please stop shouting at me." Especially as I know what its like to work in customer service.

Lesley calming down now, said she was waiting on a response from her supervisor, i suggested maybe it would be best if we speak with the supervisor directly if this would speed things up or even if we could just email them directly, it could take the work load off Lesley.

Lesley says that this was not possible, as she was already helping me. I am at a stage where I am begging Lesley to not shout and me and pleading to speak with anyone else. No matter what time of day I ring up. It is always Lesley, waiting. I am not allowed to speak to any other team member.

Does Lesley want to help me? Maybe
Can she? No
Is she trying her best? Also No.
We are just waiting for the supervisor with the answers to come back to us.

We remain hopeful.
If anyone reads this and has any insight as to how to access OKIs address book via the web UI, we would be for ever grateful.

MC873 - Bought an A3 printer - worked fine for a while but now needs servicing and due to remote location - Queenstown - I cannot get it serviced and trying to get support seems to be a waste of time. Really encourage anyone outside major business centers to look at other options with better support networks as the machine is now a very expensive waste of money.

I have been using OKI printers for years, and have some that still run that were originally purchased in the 1980s. Their impact printers are great. Their current line-up is great too.

“Instructions” in manual almost impossible to follow...

Equipment ok when set up, but simply too hard to do this...

Incidentally, I’m not a novice at setting up printers....

Considering buying an expensive A3 OKI colour laser printer, I used the company's enquiry webpages for some technical questions and a request for sample prints. I was astonished to be contacted by an OKI reseller, inviting me to phone them for advice.

Said reseller appears to be based at a private house and their registered office is at the address of a tanning & beauty studio / cider house.

If you contact a manufacturer directly with a question, you expect it to be answered by the organisation's Technical Support team, not by a third party.

Would give no stars if I could, there support is awful, tried contacting them on numerous occasions then after 2 weeks they come back and say they won’t help, we will be changing out printer supplier, don’t buy from this company you will regret it

Oki 562 only 2 years old
Requested help from Oki - nothing.
The MC562w is incapable of printing a colour photo.
Just fitted a new fuser but still just jams up.
Buy HP