I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more
Company replied
Company details
- #7 of 26 best companies in Electronic Cigarette Store
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We are thrilled to hear that you continue to be satisfied with our products, pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We are delighted to hear you have been enjoying our products! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance.
Kind regards,
Autumn @ OK Vape
Quick service and delivery
June 8, 2026
Reply from OK Vape
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided and the delivery. If we can be of any help, please do get in contact.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
The order was quick and postage was…
The order was quick and postage was very efficient but worried about the price increase which might be to much for me in the future
May 28, 2026
Reply from OK Vape
We're very glad to hear that the delivery was prompt. Thank you for your positive feedback! We are really sorry to hear that our price increase has affected you. We will make a log of your comment.
Please don't hesitate to get in contact if we can be of assistance.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance, please don't hesitate to get in touch.
Kind regards,
Autumn @ OK Vape
My order came the next day .
My order came the next day so l was pleased. Excellent service, although at £230 for 200 filters it cost a lot of money compared to Ten Motives, 120 filters on subscription cost 149 with that company. But l am pleased with the service.
June 3, 2026
Reply from OK Vape
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided.
We apologise for the confusion, we can see you purchased OK Vape original refills, which are more expensive then 10 Motives Flavour Match refills due to there being more in a pack.
If we can be of any help, please do get in contact.
Kind regards,
Autumn @ OK Vape
Very easy to order very quick for…
Very easy to order very quick for delivery the best buy product for me highly recommended them
June 3, 2026
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.
Kind regards,
Autumn @ OK Vape
Prices are so high now and the tips…
Prices are so high now and the tips don't last like they use to
May 26, 2026
Reply from OK Vape
Many thanks for your review. We're very sorry to hear you have not been enjoying our products and that our price increase has affected you. We will make a log of your comment. if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist.
Kind regards,
Autumn @ OK Vape
Polite and efficient call receiver
Polite and efficient call receiver. Prompt delivery of order
June 1, 2026
Reply from OK Vape
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
Reply from OK Vape
We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Autumn @ OK Vape
Reply from OK Vape
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Autumn @ OK Vape
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