I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more
Company replied
Company details
- #4 of 26 best companies in Electronic Cigarette Store
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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As always excellent service and…
As always excellent service and excellent product. Delivered within 24hrs, well packed and as ordered. Thank you.
April 24, 2026
Reply from OK Vape
Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch.
Kind regards,
Shannon @ OK Vape
Reply from OK Vape
We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Shannon @ OK Vape
Very good service
Very good service. Always arrives quickly and exactly as I ordered.
Products are very good
April 9, 2026
Reply from OK Vape
Hi Elizabeth,
We are really pleased to hear you've been enjoying our products and service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
Excellent customer service
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, spoke with Ashley who apologised no questions asked, arranged delivery of missing items before I had chance to say I will accept a refund to save them postage. No problem, order cancelled and refund processed immediately. Notification received from bank in under a minute to say refund request accepted. EXCELLENT CUSTOMER SERVICE. If only all businesses were this good.
April 23, 2026
Unprompted review
Reply from OK Vape
Hi Alan,
Thank you for taking the time to leave us a review! I'm so glad I was able to assist you and that you were happy with the outcome. Thank you so much for your kind words! If there is anything else we can help you with, please do let us know.
Kind regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Michael,
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
All the best,
Calum @ OK Vape
Ordering and receiving goods 24 hours…
Ordering and receiving goods 24 hours later is very welcome. Distribution has improved enormously over the last few months.
April 8, 2026
Reply from OK Vape
Hi Nick,
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Very easy to navigate the site plus…
Very easy to navigate the site plus rapid deliveries
April 8, 2026
Reply from OK Vape
Hi Shirley,
Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Robert,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Jaqueline,
Thank you for your review. It is great to hear that you are happy with our services! If there is anything we can help you with, please do get in touch.
Kind regards,
Ashley @ OK Vape
Purchased a new pen and it doesn’t…
Purchased a new pen and it doesn’t charge emailed ok vape and got a super fast response and a new pen is on its way to me. Thank you very much
March 31, 2026
Reply from OK Vape
Hi Danielle,
Thank you for taking the time to leave us a review, we really appreciate your feedback. I believe you have reached out to us and we are now resolving this issue. If there is anything else we can assist you with, please do let us know!
Kind regards,
Ashley @ OK Vape
OK is more than ok
Been using for many years now.. great product..good price.. delivery very fast.. staff I have spoken to a couple of times very polite and helpful
April 9, 2026
Reply from OK Vape
Hi Jennifer,
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
Kind regards,
Ashley @ OK Vape
Im an happy with delivery etc
Im an happy with delivery etc, one thing id mention which i sent an e mail about with no response is some if the low tobacco refills have a hint of menthol
April 9, 2026
Reply from OK Vape
Hi Dianne,
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the delivery service. I'm sorry to hear that you sent an email and didn't get a reply. It doesn't appear as though we received this email. I will get in touch with you directly to take some further information and resolve this for you!
Kind regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Amanda,
We are really pleased to hear you're happy with our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Always polite and efficient.
April 9, 2026
Reply from OK Vape
Hi there,
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
Kind Regards,
Ashley @ OK Vape
Never let me down in 10 years
Next-day delivery which I wasn't expecting. Plus my favourite flavour, which no-one else offers - US Tobacco. As an ex-Marlboro smoker, it is really authentic.
April 9, 2026
Reply from OK Vape
Hi there,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi Carolyn,
We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kind Regards,
Ashley @ OK Vape
Reply from OK Vape
Hi there,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
Kind regards,
Ashley @ OK Vape
Excellent service as usual.
April 8, 2026
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
Kind regards,
Ashley @ OK Vape
Let down by Royal Mail
April 9, 2026
Reply from OK Vape
Hi Bill,
Thank you for taking the time to leave us a review. I'm sorry to hear that your order took longer than expected to arrive. While orders on this service are generally next day, Royal Mail do ask to allow 1-2 working days. I can see that your order has now been delivered which is great news! If there is anything we can assist you with, please do get in touch.
Kind regards,
Ashley @ OK Vape
Happy using Ok Vape
I have been using ok vape for some years and I am very happy with the service, quick ans professional ,would recommend them to my friends.
April 8, 2026
Reply from OK Vape
Hi Mary,
We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact.
Kind regards,
Ashley @ OK Vape
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